A
Call Intelligence
Syed Iqbal M A with Nivitha — Feb 19, 2026 13:11
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
8.0/10
Pitch Effectiveness
5.0/10
Engagement
6.0/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Syed Iqbal M A. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
inquiry_response
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
35% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:42 (42s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
18
Rep Words / Customer Words
78 / 32
Rep Longest Monologue
8s
Customer Longest Monologue
8s
Silence Gaps (>2s)
1 (max 2.5s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Currently in a meeting
no madam as of now i am very busy in the meeting.
|
time | Customer | Yes | acknowledge and reschedule | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Neutral | Referencing the lead's inquiry form. |
Key Moments
200:15
Product Reference
Rep establishes the reason for the call by mentioning the 181 blood test.
00:31
Time Objection
Customer signals they are busy but provides a specific window for follow-up, indicating high intent.
Discovery Questions
1
Q1
Just wanted to know do you have any specific health goals or else do you have any health concerns?
Trust Signals
2
Confirms regular health checkup habit
Provides a specific time for callback
Resistance Signals
1
Time constraint (in a meeting)
Topics Discussed
IUI 181 Blood Test
Regular Health Checkups
Meeting/Schedule
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges the call. |
| Discovery | 2 | neutral | States they are in a meeting. |
| Closing | 3 | neutral | Suggests a specific time for a callback. |
Call Transcript
Click to expand
Speaker 1
0.33s
hello.
Speaker 0
1.11s
Hello
Speaker 1
1.79s
hello.
Speaker 0
5.55s
Hello sir ithu Sayyid.
Speaker 1
7.29s
okay?
Speaker 0
7.89s
So this is Nimitha from IO Health.
Speaker 0
12.11s
kaaling phram ai o hel saar e dablyu.
Speaker 1
14.51s
yes okay.
Speaker 0
15.45s
And we did an inquiry for IUI one eighteen blood test.
Speaker 0
20.01s
And you have mentioned like you'll be doing your health checkups regularly, right sir?
Speaker 1
24.85s
Yes.
Speaker 0
25.51s
Just wanted to know do you have any specific health goals or else do you have any health concerns?
Speaker 1
31.33s
no madam as of now i am very busy in the meeting. okay understood sir. you can talk to me in the afternoon around three o'clock.
Speaker 0
34.41s
Okay understood sir.
Speaker 0
36.91s
Yeah yeah.
Speaker 0
39.19s
Yeah sure sir I'll call you back after afternoon okay.
Speaker 1
41.01s
Okay.
Speaker 0
41.91s
Have a good day.