A
Call Intelligence
None with Nivitha — Feb 05, 2026 14:32
Deal Lost
Warm
Call History
5 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
9.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Discount Offered
15.00%
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
6
Pitch Start
35% into call
Pitch Approach
Consultative
Closing Attempt
Yes
Closing Technique
soft_close
Call Ending
natural_end
Call Structure
Duration
6:21 (381s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
84
Rep Words / Customer Words
642 / 388
Rep Longest Monologue
28s
Customer Longest Monologue
14s
Silence Gaps (>2s)
2 (max 3.5s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
External Information
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
I already took all tests 6 months ago.
Test thaan oru aaru maasam munnaadi eduthathu ellaa test-ume eduthu paathathu thaan.
|
prior service | Customer | Yes | value differentiation | Good |
|
YouTube says itching is due to blood toxins.
YouTube-la pottu kettenganna... blood-la vandhu nachchudhu idhu kalandhu irundhaa... adhu unmai-ngala?
|
misinformation/external source | Customer | Yes | educational reframing | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Rep | 18000.00 | Neutral | Pitching a full body checkup including liver, kidney, and cardiac markers. |
Key Moments
300:23
Customer describes 'Paadha arippu' (foot itching).
Identifies the primary pain point for the entire sales pitch.
02:58
Customer asks if YouTube claims about blood toxins are true.
Critical moment where the rep builds authority by debunking generic advice.
05:39
Rep reveals the 18,000 INR price point.
Price anchoring for the comprehensive package.
Discovery Questions
4
Q1
Enna health concernna oru health goal irukkaanga sir?
Q2
Sugar edhuvum check pannirukkeengala?
Q3
Vera enna sir test eduthirukkeenga?
Q4
Udambu ellaam adhu maadhiri allergy aagudhaa illa kaal mattumdhaanaa?
Trust Signals
3
Sharing detailed medication history
Asking for rep's opinion on YouTube health claims
Agreeing that individual body types differ
Enthusiasm Signals
2
Asking 'Enna solluvaanga?' (What will they say?)
Confirming 'Kandippaa' (Definitely) to lifestyle changes
Resistance Signals
2
Mentioning they already did tests 6 months ago
Relying on YouTube for medical explanations
Confusion Signals
1
Initial confusion about the company name AIWO
Topics Discussed
Blood Test
Foot Itching
Blood Pressure
YouTube Health Advice
Thyroid
Inflammation
Liver and Kidney Function
Dietary Restrictions
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Slightly confused about who was calling initially. |
| Discovery | 2 | neutral | Detailed explanation of physical discomfort and symptoms. |
| Pitch | 3 | neutral | Engaged with the explanation of why YouTube advice might be wrong. |
| Closing | 4 | neutral | Agreed to look at the sample report. |
Call Transcript
Click to expand
Speaker 1
1.25s
Hello
Speaker 0
2.17s
Aa sir sorry sir hello sollunga sir IO one England dentistku enquiry pannirundheengalla sir.
Speaker 1
5.23s
Aa
Speaker 1
8.33s
Pudiyala.
Speaker 0
9.11s
A I W O Health Center-ukku enquiry pannirundheengala sir blood test regarding?
Speaker 1
14.77s
Aa aa.
Speaker 0
15.53s
Aa so enna health concernna oru health goal irukkaanga sir blood test pathi enquiry pannirundheenga, blood test pathi idea edhaachum irukkaanga.
Speaker 1
23.19s
Aama, testukkaga aama, adhu edho pannirukken, adhudhaan neenga, adhu onnum illainga, adhu vandhu ratham suttalainna arippu kaalla paadathula konjam arippu irukku.
Speaker 0
31.57s
Okay sir.
Speaker 1
33.31s
Adhanala ratham vandhu ratham suththalaanna andha maadhiri prachchanai irukkum appadinnu sonnaanga, adhudhaan sir enna edhunnu ketkalaam appadinu.
Speaker 0
39.33s
Okay sir, ungalukku basically sugar edhuvum check pannirukkeengala? Yeanna sugar irundha kooda paadham arikkumnu solluvanga, kaalla arikkum.
Speaker 1
46.71s
Nallaa irukku.
Speaker 0
47.71s
Okay check pannirukkeengala already?
Speaker 1
48.33s
Pannirukkeengala already? Aama check pannirukken BP dhaan irukku sugar kidaiyadhu.
Speaker 0
52.29s
Okay, neenga vera enna sir test eduthirukkeenga?
Speaker 1
56.37s
Test thaan oru aaru maasam munnaadi eduthathu ellaa test-ume eduthu paathathu thaan. Okay ithu vandhu comprehensive.
Speaker 0
59.59s
Okay idhu vandhu comprehensive sir idhu neenga vena idha try panni paarunga. Reason ennanna ippa neenga solreengala kaalla arippu varudhu bloodla enna irukkunnu theriyala adhanala enakku arikkudhunu solreengala so indha doubts illama irukkaradhukku bloodla enna inflammation irukku.
Speaker 1
62.83s
Try pannunga.
Speaker 0
73.73s
Okava, rathathula pora idathula edhana ungalukku solra maadhiri ungalukku edhana prachinai irukku illana vandhu heart related issues thyroid ellame ungalukku comprehensive-a oru test maadhiri eduthuruvom.
Speaker 1
73.83s
Okava?
Speaker 0
83.09s
Okava adhai base panni ungalukku edhanala indha issues irukkundradha doctor recommend pannuvanga enna food maathikkalaam illa edhu ungalukku set aagala.
Speaker 1
83.43s
Aa adhu
Speaker 0
92.05s
Ungalukku particularly edhuna saappitta othukkalaiya illana vandhu eppavume vandhu andha paadhaarippu irukka sir ungalukku generally-ave?
Speaker 1
99.35s
Normal-aa vandhu saappitta piragudhaan vandhu enakku saappaattukku munnaadiyum oru oru time irukku.
Speaker 0
106.41s
Okay sir.
Speaker 1
107.15s
Saappitta piragu vandhu eppavu time sudden-nu idhaavudhu, okay yenna oru silarukku vandhu oru sila.
Speaker 0
110.25s
Okay, yenna oru silarkku vandhu oru sila food othukkaadhu, okayva? Ippa kaththirikkaai nammaloda seasonal food paatheenganna, indha kaththirikkaai, karuvadai adhu maadhiri foodlaam vandhu allergy aagum. So adhudhaan kekkuren, ungalukku udambu ellaam adhu maadhiri allergy aagudhaa illa kaal mattumdhaanaa?
Speaker 1
122.85s
Illa udambu ellaam kidaiyaathu paadham mattum thaan appo neenga vandhu
Speaker 0
125.09s
Appo neenga vandhu andha onnooru enbadhu eduthurunga sir, onnooru enbadhu edutheenganna bloodla enna inflammation irukkunnu therinjirum, edhanala ungalukku paadham arikkudhu, edhanala ungalukku andha issue varudhu.
Speaker 1
132.71s
Aa adhe.
Speaker 1
134.43s
Indha valadhu kaal irukku illaiya, valadhu kaadhula kaalla vandhu muzhangaala andha muttiyaandai vandhu lighta lighta block maadhiri irukku, yenna adhula anga vandhu eppa vali irundhutte irundhadhu.
Speaker 0
144.27s
Okay sir.
Speaker 1
144.77s
Naattu marundhu marundhu vaangi thadavinaalum thadavina piragu oralaavukku sariyaayiduchu adhu.
Speaker 0
148.71s
Okay generally enna solluvanga diabetes irundha kooda vandhu ungalukku vandhu kaal andha arippu varumnu solluvanga okayva but neenga sugar illainnu solreengalla.
Speaker 1
149.69s
Enna solluvaanga?
Speaker 1
156.73s
Sugar kidaiyathu, sugar illa.
Speaker 0
158.23s
Okay sir.
Speaker 1
158.59s
BP thaan irukku BP thaan irukku naalaiku oru tablet rendu night oru maathirai kaalaila oru maathirai saappittuttu irukken
Speaker 0
165.15s
Okay sir, ippa tablets eduthuttu thaan irukkeenga BP correct-aa?
Speaker 1
168.11s
Aa
Speaker 0
168.21s
So ippa neenga vandhu andha comprehensive test eduthu paarunga, edhanala ungalukku information irukkunnu check pannikkalaam. Check pannittu adhukku regarding neenga vandhu supplementso illa food changes enna pannanum appadindradha neenga pannikkalaam sir.
Speaker 1
178.81s
Adhavadhu enna appadinna YouTube-la pottu kettenganna adhavadhu arippu varadhukku enna kaaranam appadinna indha blood-la vandhu nachchudhu idhu kalandhu irundhaa blood idhu idhuvaa irundhadhunna andha maadhiri irundhaa andha prachchanai varum appadinnu sollittu solraanga adhu unmai-ngala adhu.
Speaker 0
192.33s
Actually sir nammalaala vandhu edhaiyume guess panna mudiyaadhu, YouTube-la paarthennu vachukkongalen, ippo neenga YouTube-la paarthennu solreenga.
Speaker 0
198.35s
Ellaaroda udambum ore maadhiri irukkaadhu correctaa
Speaker 1
200.91s
Mm.
Speaker 0
202.51s
Ungalukku irukka udambu vaakku enakku kidaiyadhu.
Speaker 0
205.17s
Oru health regarding health-aa irukkattum illa age-aa irukkattum illa edhu venaalum, ippa normal-aa orutharukku weight-la weight adhigamaa irukkunna verum vandhu cholesterol-naala mattum weight-e adhigamaa irukkaadhu avangalukku. Sugar-naala irukkalaam, thyroid-naala irukkalaam illa BP-naala irukkalaam, edhunaalum weight vandhu ungalukku vandhu idhu pannum, tight pannum. So adhu maadhiri orutharukku orutharukku udambu orutharukku irukkaadhu. So YouTube-la vandhu random-aa solluvaanga, idhanaala ippadi irukkumnu solluvaanga, thavira enna proper-ndradhu namakku theriyaadhu illai sir? So adhu ennannu diagnose pannungannu solren naan un
Speaker 0
234.67s
Adhu diagnose pannama nammalaala guess panna mudiyaadhu illa sir.
Speaker 1
238.19s
Aa.
Speaker 0
238.93s
Mm, so ungalukku edhanala indha arippu irukkundradha guess panna mudiyadhu. So adhukkaga dhaan solren, neenga indha test eduthu paatheenganna ungalukku edhanala andha arippu varudhundradha kandupidichidalaamnu. Nammale blind-aa oru decision edukkaama.
Speaker 1
247.99s
Nammal.
Speaker 0
251.57s
Mm, aa ippa neenga ippa idhe YouTube-la neenga solreenga, YouTube paarthiruppeenga.
Speaker 1
256.55s
Okay.
Speaker 0
256.55s
Okay, andha kaal arippu varadhukku enna pannalaamnu avanga oru medicine kuduthiruppaanga, food kuduthu solliruppaanga. Okay, aa ippa avanga solra food ungalukku othukkumaandradhum theriyala. Suppose avanga vandhu edho onnu saappida solraanga, suppose ungalukku vandhu oru thyroid issue irukkudhunaal adhu saappidakkoodaadhu, adhu namakku theriyaadhu illa.
Speaker 1
262.53s
Aa
Speaker 0
272.01s
So namma YouTube-aiyo illa Insta-vaiyo paarthu influence aagaama namma udambukku enna thevai appadindradha therinjikittu adhukku etha maadhiri namma lifestyle maathikkalaamnu.
Speaker 1
283.51s
Kandippaa kandippaa.
Speaker 0
284.49s
So adhu innum better-aa irukkum ungalukku.
Speaker 1
285.41s
Pettara irukkum ungalukku. Thyroid enna illainga andha maathiri.
Speaker 0
288.25s
Illa ungalukku irukkunnu sollala sir suppose ippo oru thyroid avanga solraanga broccoli romba nalladhu adhanala ellarum broccoli saappudunga cauliflower saappudungannu solraanganna aana thyroid irukkavanga broccoli cauliflower saappidakkoodadhu adhu avanga mention pannirukka maattanga ungalukku puriyudhungala appadi solren naanu okay.
Speaker 1
299.37s
Thaangal.
Speaker 1
300.49s
Ungalukku
Speaker 0
303.75s
Adhudhaan nammaloda change, YouTube paathuttu namma influence aaguradhu romba easy, avanga vandhu ellaroda lifestyle-um ore maadhiri irukkaadhu illa sir.
Speaker 1
304.67s
Aa
Speaker 1
310.77s
Ippa main-aa andha andha arippu varadhukku kaaranam enna blood-a paarthaa therinjirumnu solreengalaa?
Speaker 0
315.11s
Aa blood test eduthu neenga ennavo neenga blood test eduthu paartheenganna ungalukku konjam properaana idhu theriyumla
Speaker 0
321.61s
Idhanaaladhaan namma oru conclusion varaama
Speaker 0
324.59s
Oru properaana oru conclusion ennannu sollittu doctor prescribe pandrathukkum namma generally YouTube-la irukkavangalukku inform pandrathukkum niraiya difference irukkulla sir.
Speaker 1
324.73s
Aa
Speaker 0
332.33s
Unga body pathi avangalukku theriyaadhu correctaa?
Speaker 1
332.61s
Border
Speaker 1
334.57s
Mm puriyum, so adhudhaan.
Speaker 0
335.15s
So adhudhaan solren naan.
Speaker 1
338.23s
Sir better neenga
Speaker 0
338.37s
Better neenga.
Speaker 0
339.73s
Eighteen thousand varum sir ungalukku whole body complete blood test varum sir ungalukku idhula liver functioning aamaa sir liver functioning kidney functioning cardiac arrest naakka sollittu tip to toe ellame ungalukku cover aayidum.
Speaker 1
344.89s
Functioning
Speaker 0
351.53s
Mm.
Speaker 0
353.65s
Naan ungal sample ippo offer poyittu irukku padhinaindhu percent-ku padhinaindhu moovai moovai moovai irukku neengal paarunga health related-aa namma yaaraiyum post panna mudiyaadhu so ungalukku edukkanumnu oru option irukku appadinna neengal edunga enakku call pannunga.
Speaker 1
353.67s
Naan ungal sample.
Speaker 0
368.35s
Naan ungalukku sample report share panren ungalukku paarthuttu.
Speaker 1
371.95s
Mm.
Speaker 0
372.51s
So idhukku oru recovery venum appadinnu ninaichittuna oru call back pannunga enakku.
Speaker 1
376.81s
Sari okay.
Speaker 0
377.57s
Okay ma'am, okay sir, thank you sir, have a good day.