A
Call Intelligence
None with Nivitha — Feb 05, 2026 14:30
Deal Lost
Cold
Call History
5 attemptsRep Performance
4.0/10
Pitch Effectiveness
1.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
none
Brand Sentiment
neutral
Readiness to Buy
Cold
Decision Maker
unknown
Lead Type
follow_up
Conversation Flow
Opening Type
warm_callback
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
60% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:34 (34s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
12
Rep Words / Customer Words
32 / 14
Rep Longest Monologue
4s
Customer Longest Monologue
3s
Silence Gaps (>2s)
2 (max 4.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Negative | Enquiry follow-up |
Key Moments
200:21
Product Mention
Rep identifies the reason for the call (IO 181 blood test).
00:26
Customer Confusion
Customer says 'Aiyo engine over season-aaga', effectively ending the productive part of the call.
Resistance Signals
2
Interruption
Nonsensical response
Confusion Signals
1
Aiyo engine over season-aaga
Topics Discussed
AIWO Wellness Center
IO 181 Blood Test
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer answers with 'Hello'. |
| Pitch | 2 | neutral | Customer responds with 'Aiyo engine over season-aaga' which suggests a lack of understanding or wrong number. |
Call Transcript
Click to expand
Speaker 1
0.59s
Aa
Speaker 0
0.83s
Hello
Speaker 0
3.35s
Hello.
Speaker 0
5.31s
Athu siru sir angana athu.
Speaker 1
10.53s
Hello hello sollunga
Speaker 0
11.25s
Hello
Speaker 0
12.97s
Aa sir, I O Wellness Center-la irundhu pesugiraan sir.
Speaker 1
16.15s
Aiyo.
Speaker 0
16.95s
I O A I W O Wellness Center-la irundhu pesuren sir.
Speaker 1
20.47s
Aa
Speaker 0
21.29s
So IO one eight one blood test-ku enquire pannirundheengalla sir?
Speaker 1
26.23s
Aiyo engine over season-aaga.
Speaker 1
33.99s
Hello