A
Call Intelligence
None with Nivitha — Feb 19, 2026 17:10
Deal Lost
Warm
Call History
2 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
70.0%
Personalization
8.0/10
Technical Quality
9.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
Yes
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive/Trusting
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
4
Pitch Start
30% into call
Pitch Approach
Consultative
Closing Attempt
Yes
Closing Technique
soft_close
Call Ending
natural_end
Call Structure
Duration
3:55 (235s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
86
Rep Words / Customer Words
482 / 318
Rep Longest Monologue
22s
Customer Longest Monologue
13s
Silence Gaps (>2s)
1 (max 2.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Service Redundancy
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Already did a health checkup recently
Adhu ippodhaan anga eduthom latest-aa oru maasam health checkup pannom
|
service redundancy | Customer | Yes | differentiation | Good |
|
Fear of enclosed spaces (MRI)
andha MRI maadhiri andha koondukkulla podanuma
|
procedure fear | Customer | Yes | reassurance/clarification | Excellent |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dexa scan | Rep | 1000.00 | Interested | To check fat composition and bone density. |
| aiwo 181 blood test | Rep | -- | Neutral | To check liver, kidney, and cardiac function. |
| doctor consultation | Rep | 1000.00 | Positive | To review reports and recommend weight reduction plan. |
Key Moments
400:38
Mutual Connection Mention
Established high trust by mentioning 'Siva sir' and the company program.
01:16
DEXA Scan Pitch
Shifted the conversation from general weight loss to scientific screening.
03:08
March Follow-up Request
Customer set a clear timeline for the next step, indicating genuine intent.
03:38
MRI Clarification
Removed a significant psychological barrier/fear regarding the scanning equipment.
Discovery Questions
4
Q1
Edhanala weight increase aagudhu? (Why is weight increasing?)
Q2
Age ennannu therinjukkalaamaa? (Can I know your age?)
Q3
Enna checkups pannineenga? (What checkups did you do?)
Q4
Weekendsa iruppeengala? (Are you available on weekends?)
Trust Signals
3
Sharing age and health history
Referencing mutual professional connections
Asking for clinic location details
Enthusiasm Signals
2
Asking 'Doctor consultation evvalavu athu?'
Asking if the DEXA scan is like an MRI cage
Resistance Signals
2
Delaying the appointment to March
Mentioning recent tests done elsewhere as a potential reason not to repeat blood tests
Confusion Signals
2
Uncertainty about why weight is increasing
Confusion about DEXA scan procedure (MRI comparison)
Topics Discussed
Weight reduction
DEXA scan
Visceral fat
Bone density
Blood tests
Doctor consultation
Clinic location
MRI comparison
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite and cooperative. |
| Discovery | 2 | neutral | Shared details about weight gain and previous tests. |
| Pitch | 3 | neutral | Asked specific questions about the DEXA scan procedure. |
| Closing | 4 | positive | Agreed to follow up in March. |
Call Transcript
Click to expand
Speaker 1
0.37s
Hello.
Speaker 0
0.95s
Hello
Speaker 1
1.73s
Ya?
Speaker 0
1.99s
Aa sir ithu deesu.
Speaker 1
3.73s
Ya
Speaker 0
4.27s
This is Nivitha from IO sir.
Speaker 1
6.35s
Yes Madam, sollunga Madam.
Speaker 0
7.79s
Sir freeyaa ippo neenga pesalaam
Speaker 1
8.99s
Ippa free thaan sollunga Madam.
Speaker 0
10.17s
Ya okay sir, so neenga vandhu weight reductionkaaga enquiry pannirundheengalla sir?
Speaker 1
13.81s
Aamaa aamaa weight reduction yes.
Speaker 0
15.41s
So ungalukku veriyumma, edhanala weight increase aagudhu? Edhanala oru issues irukka illa edhanala genetic-aava?
Speaker 1
21.37s
Illanga theriyalanga ippo last five six years-aa thaan bhayankaramaa aerichu.
Speaker 0
25.19s
Okay sir you are from Mistry sir.
Speaker 1
27.83s
Chennai only.
Speaker 0
28.67s
Chennai okay sir, so basically indha screening pannirukkeengala neenga?
Speaker 1
29.47s
Mm-hmm.
Speaker 1
31.23s
Illa maa ex-decent employee-nga actually.
Speaker 0
34.93s
Sorry sir.
Speaker 1
35.81s
Ex-distant employee.
Speaker 0
37.05s
Okay sir.
Speaker 1
38.03s
Siva sir irukkaru illaiyaa avaroda kelvippattirukkeengale district DSL.
Speaker 0
40.19s
Yes sir.
Speaker 0
42.89s
Aa namaskaram okay.
Speaker 1
43.59s
Okay so andha company dhaan naanga so adhanaala avaru oru program onnu kooda engalukku pannaru avaru. Okay so adhula irundhu engalukku theriyum. Okay understand sir.
Speaker 0
50.01s
Kooda engalukku pannaru avaru. Okay.
Speaker 0
53.91s
Okay NSS sir.
Speaker 0
56.21s
So neenga ungalukku ethanala health I mean ethanala obesity aachungannu ungalukku theriyala illa sir? Illa theriyala. Okay sir. So ungalukku age ennannu therinjukkalaamaa sir? Forty seven.
Speaker 1
59.81s
Theriyala sir illa theriyala okay sir so unga age ennannu therinjukkalaam
Speaker 1
64.45s
Sari 47.
Speaker 1
66.67s
Okay sir understood.
Speaker 0
67.39s
Okay sir understand, so neenga basically enna pannalaamna enakku therinju oru rendu screening pannalaam sir, okay-va? Nexa scan and IO one eighty-one blood test.
Speaker 1
70.07s
Enakku therinju oru rendu
Speaker 1
72.57s
Neevu.
Speaker 1
75.35s
Aa
Speaker 0
76.37s
So DEXA scan edhukkunnu paatheenganna bodyla irukka fat composition sollanum. Unga bone density eppadi irukkunnu theriyum. Visceral fat namma organsai suthi irukka fat thaan so romba irukkakkoodaadhu. Okayva? Adhudhaan namakku fatty liveraa irukkum illa vandhu namakku vandhu oru heart issues varadhukkaada chances irukkum. Unga sidela konjam voice konjam thandi vareengalaa please?
Speaker 1
78.89s
Sir.
Speaker 1
80.15s
Sollanum unga bone density eppadi irukkunnu theriyum visceral fat namma organ.
Speaker 1
86.05s
Irukka koodaathu.
Speaker 1
88.33s
Adhuthaan.
Speaker 1
90.41s
Vandhu namakku vandhu oru heart issues varadhukkaaga chances irukkum.
Speaker 1
98.13s
Ya ya ya.
Speaker 0
99.85s
Very sorry to say this.
Speaker 1
100.87s
No problem no problem.
Speaker 0
101.97s
Aa
Speaker 1
103.49s
Sollunga.
Speaker 0
104.17s
Aa ya sir, so idhula vandhu bone density, visceral fat and fat composition and ungaloda muscle, bodyla muscle jaasthiya irukkumla sir, basically fat buildup.
Speaker 1
109.83s
Aa
Speaker 1
112.23s
Aa aa aa.
Speaker 0
113.57s
So idhukku Dexa scan you can take.
Speaker 1
115.63s
Aa
Speaker 0
116.29s
Apart from the security.
Speaker 1
117.55s
Ellaam angeye neengale panniduveengala neengale? Yes sir. Evvalavu aagum approximately ellaam?
Speaker 0
119.33s
Yes sir.
Speaker 0
121.69s
Dexa scan vandhu irandu aayirathu aayirathu varum sir.
Speaker 1
124.27s
Aa
Speaker 0
125.27s
Koodave oru blood test edukkumbodhu much better for you.
Speaker 1
128.21s
Sari okay.
Speaker 0
128.79s
So one eight one blood test paatheenganna ungalukku liver functioning kidney functioning cardiac adhai ippadhaan anga eduthom.
Speaker 1
132.37s
Adhu ippodhaan anga eduthom latest-aa oru maasam health checkup pannom illaiyaa nearby clinic-la nearby andha center-la.
Speaker 0
136.35s
Okay sir, ippa neenga illa sir pannirukkeengala? Adhula edhuna oru diagnose pannirukkaangala? Edhuna health checkups?
Speaker 1
142.63s
Adhellam normalnu dhaan potturukkaanga.
Speaker 0
144.41s
Enna checkups pannineenga therinjukkalaama?
Speaker 1
146.23s
Aa adhu theriyalaiyaa adhu paarthen adhaan andha package edho solraangala andha package pannirukken.
Speaker 0
150.07s
Illa sir, neenga enga panni irukkeengala? Ivvalavu panni irukkeengala illa veliya?
Speaker 1
152.13s
Illa illa veliyila thaan solren vazhiyila.
Speaker 0
154.25s
Okay sir understood, so neenga venumna doctor consultation-laam eduthukkonga, reports eduthuttu vandhu.
Speaker 0
159.37s
Okava neenga DEXA scan eduthukkonga. DEXA scanla ungalukku visceral fat evvalavu irukkunnu therinjirum. Muscle evvalavu kammiya irukku adhigama irukkanu therinjirum.
Speaker 1
165.69s
Sari appuram.
Speaker 0
167.19s
Mm based on the report neenga vandhu adhukku etra maadhiri doctor consultation eduthukkitteenganna they will recommend you neenga weight eppadi reduce pannalaam illa neenga one in to one edukkanuma neenga basic test eduththukkitteengala master health check panneengala sir.
Speaker 1
177.45s
Massage
Speaker 0
178.37s
Aa then reports eduthuttu vaanga, doctor consultation book pannungalen, indha exam mudinja udane namakku.
Speaker 1
182.31s
Weekendsa iruppeengala Sani Nayaarla?
Speaker 0
184.01s
Sar.
Speaker 1
185.55s
Okay let's.
Speaker 0
186.41s
Sunday doctor irukka maattaanga, Saturday dhaan sir irukkaanga.
Speaker 1
188.89s
Sir naan March first weekla kooppittanuma indha numberla
Speaker 0
192.91s
Ya sure sir.
Speaker 1
194.05s
Okay madam thank you.
Speaker 0
194.71s
Thank you. Thank you sir. Have a good day.
Speaker 1
196.15s
Doctor consultation evvalavu athu?
Speaker 0
198.55s
Doctor consultation thousand rupees varum sir ungalukku enga clinic.
Speaker 1
200.65s
Enga clinic madam anga?
Speaker 0
202.71s
MRC nagar sir.
Speaker 1
204.17s
M.R.C. Nagar okay, okay, enga anga Sun TV office irukku?
Speaker 0
206.97s
Yes adhukku near by TVH Palisade Tower sollittu sir.
Speaker 1
209.87s
Aama okay okay angathaan sir neenga vandhu enakku call panni.
Speaker 0
210.97s
Angathaan sir neenga vandhuttu enakku call pannunga yes sir.
Speaker 1
213.23s
Okay Madam, thanks.
Speaker 0
214.75s
Neenga varadhunna idhukku munnadi inform pannidunga exact naan book panniduren okayva okay okay okay adhu enna
Speaker 1
218.61s
Okay okay okay adhu enna adhu DEXA scanngiradhu enna andha MRI maadhiri andha koondukkulla podanuma
Speaker 0
224.71s
Illa sir, illa sir, idhu vandhu whole body scan open-la dhaan sir irukkum ungalukku.
Speaker 1
228.41s
Okay okay.
Speaker 0
228.95s
Okay white note andha idhu maadhiri irukkaadhu ungalukku okayva
Speaker 1
231.29s
Okay okay sir. Fine fine okay.
Speaker 0
232.81s
Okay. Thank you. Bye.