A
Call Intelligence
None with Nivitha — Feb 13, 2026 16:41
Deal Lost
Cold
Call History
16 attemptsRep Performance
1.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
0.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
3No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with None.
Low Performance: Nivitha
Nivitha scored 1.0/10 on call with None. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
16
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
None
Brand Sentiment
Neutral
Readiness to Buy
Cold
Lead Type
follow_up
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
None
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:16 (17s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
10
Rep Words / Customer Words
21 / 23
Rep Longest Monologue
2s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
200:03
Customer mentions Swiggy
Indicates the customer is distracted and the call will likely be unsuccessful.
00:15
Call termination
Customer ends the call to attend to the delivery.
Resistance Signals
2
Immediate redirection to personal matters
Quick hang-up
Confusion Signals
1
Hello yaar idhula pesittu irukka? (Who is speaking on this?)
Topics Discussed
Food delivery
Identity check
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer asks 'Who is speaking?' |
| Middle | 2 | neutral | Customer is talking to someone else about a Swiggy order. |
| Closing | 3 | neutral | Quick sign-off to attend to the delivery. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello solreenga.
Speaker 1
1.45s
Hello yaar idhula pesittu irukka?
Speaker 0
3.59s
Engadi andha Swiggykkaana call.
Speaker 1
5.01s
Inga paaru avan call edukkuraan poraan nee mela vaa
Speaker 0
8.41s
Kuduthuttaanaa?
Speaker 1
9.11s
Aa vaa.
Speaker 0
10.43s
Paiyathiyaa kunda adhukku enna keezha anupichcha
Speaker 1
14.21s
Vayalai vandhu thollavaa?
Speaker 0
15.59s
Aa okay bye.
Speaker 1
16.53s
Aa