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Call Intelligence

Thiyagarajan Thiyagu with Nivitha — Feb 19, 2026 18:07

Deal Lost Warm
Customer Thiyagarajan Thiyagu
Phone +919840174087
Rep Nivitha
Team Sales
Date 2026-02-19 18:07
Duration 2:41
Source facebook_ad

Lead Source

Meta Ads
CampaignMeta | Leads | 181 | AIWO Health
Platformfb
Lead DateFeb 19, 2026
CityChidambaram

Call History

1 attempt
Total Attempts1
First CallFeb 19, 2026
Last CallFeb 19, 2026
Total Talk Time2.7 min
Rep Performance
8.5/10
Pitch Effectiveness
5.0/10
Engagement
9.0/10
Conversion Probability
20.0%
Personalization
8.0/10
Technical Quality
7.0/10

Active Alerts

1
!

No Close Attempt: Nivitha

Nivitha did not attempt to close on call with Thiyagarajan Thiyagu. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 1
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Positive
Budget Sensitivity Low
Readiness to Buy Cold
Decision Maker Decision Maker
Lead Type inbound
Campaign Source fb

Conversation Flow

Opening Type reference_previous
Opening Quality High
Rapport Building Present
Needs Discovery Present
Discovery Depth Shallow
Discovery Questions 3
Pitch Start 29% into call
Pitch Approach Educational/Preventive
Closing Attempt No
Closing Technique other
Call Ending natural_end

Call Structure

Duration 2:41 (162s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 64
Rep Words / Customer Words 248 / 282
Rep Longest Monologue 12s
Customer Longest Monologue 15s
Silence Gaps (>2s) 1 (max 2.2s)
Interruptions 4

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling No
Value Stacking No
Urgency Creation None
Script Adherence Moderate
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 0
Handling Rate
0%
Dominant Category Location

Objections

1
Objection Category Raised By Handled Technique Quality
Service not available in Chidambaram
Sorry sir, andha place-la service illa.
 logistics Customer Yes alternative location / pivot Average

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
master health checkup Customer -- Neutral Explaining the core service of AIWO.
partnership program Rep -- Other Customer proposes a partnership via his app hammerapp.in.

Key Moments

3
00:26
Location Disqualification
Rep identifies that Chidambaram is not a serviced area, changing the call's trajectory.
01:12
Mentor Recognition
Customer recognizes Sivasankaran, building instant trust and rapport.
01:41
B2B Partnership Proposal
Customer explains his app (hammerapp.in) and proposes a lead-generation partnership.

Discovery Questions

3
Q1 Io Health Center-ku neenga irundhaal enquiry pannirundheengala?
Q2 Unga pincode mattum sollunga?
Q3 Nearby engane center of science-ku edhuna maadhiri engane pora idea irukka sir?

Trust Signals

2
Recognition of company mentor Sivasankaran
Sharing his own website/business details

Enthusiasm Signals

2
Detailed explanation of his app's services
Requesting coordinator contact

Resistance Signals

1
Location constraint (Chidambaram not serviced)

Topics Discussed

Location serviceability Preventive health screening Sivasubramaniam Sivasankaran Hammerapp.in B2B Partnership Lead generation commission

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Confirming identity and inquiry.
Discovery 2 negative Learned service is not available in Chidambaram.
Pitch/Proposal 3 positive Discussing his own business and potential partnership.

Call Transcript

Click to expand
Source File +919840174087 19-2-2026, 6-7-7pm.mp3
Transcript +919840174087_19-2-2026,_6-7-7pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #19967