A
Call Intelligence
None with Nivitha — Feb 20, 2026 16:13
Deal Lost
Warm
Call History
17 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
70.0%
Personalization
9.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Discount Offered
20.00%
Calls Before Closure
17
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
b2c
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Start
15% into call
Pitch Approach
Value-based selling
Closing Attempt
Yes
Closing Technique
alternative_close
Call Ending
natural_end
Call Structure
Duration
7:28 (449s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
118
Rep Words / Customer Words
842 / 315
Rep Longest Monologue
42s
Customer Longest Monologue
15s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
1
Handling Rate
50%
Dominant Category
Price
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price is too high / Need more discount
Adhai vida neenga next adhu, adhu there is no change illa?
|
price | Customer | Yes | value stacking / employee discount | Excellent |
|
Comparison with Apollo
Inga veliya neenga Apollo-layum neenga indha parameters neenga eduthu check panni paarunga.
|
competition | Customer | Yes | feature comparison | Good |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 14400.00 | Neutral | Current interest of the customer |
| aiwo 360 program | Rep | 65000.00 | Interested | Upsell recommendation |
| dexa scan | Rep | 2000.00 | Interested | Add-on for body composition |
Key Moments
300:11
Price Deadlock
Agent confirms no further corporate discounts are possible, setting the stage for the negotiation.
02:41
Package Breakup Offer
Agent offers to reduce the cost of the basic test from the larger package if he upgrades later.
06:29
Employee Discount Offer
Agent goes above and beyond by offering her own employee discount to close the deal.
Discovery Questions
3
Q1
Gut related issues irundha neenga gut microbiome edunga?
Q2
Bloating irukku, constipation irukku appadinna you can go for it?
Q3
Recommendations edhaavathu irukkiraa?
Trust Signals
2
Sharing details about colleagues
Asking for specific recommendations
Enthusiasm Signals
1
Expressed intent to test 'tomorrow' if price was right
Resistance Signals
2
Repeated requests for higher discounts
Comparing with Apollo
Confusion Signals
1
Confusion over what is included in Gut Health vs Inflammation markers
Topics Discussed
Pricing
Discounts
Epigenetics
Gut Microbiome
Dexa Scan
Apollo Comparison
Blood Pressure
Bio-hacking
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Waiting for a better discount news. |
| Middle | 2 | neutral | Questioning the value and comparing with other providers. |
| Closing | 3 | neutral | Agrees to think it over. |
Call Transcript
Click to expand
Speaker 0
0.37s
Hello
Speaker 1
1.41s
Hello
Speaker 0
2.01s
Aa sir, good evening sir, this is me.
Speaker 1
3.27s
Good evening, good evening, ya idhu ennaachu? Adhai vida neenga next adhu, adhu there is no change illa? Adhu neenga nethukku sonnadhu dhaan adhu.
Speaker 0
5.53s
Ithu enna
Speaker 0
11.51s
Actually sorry sir, adhukku mela reduce pannama yenna innum corporate offer sollidhu edhuvume discount innum offer edhuvum pannala sir.
Speaker 1
17.07s
O
Speaker 0
17.47s
Idhudhaan kuduthirukkaanga, actually IU one eighty one blood pressure-ku irubathi percent-ndradhu idhudhaan maximum, adhukku mela edhuvume reduce panna maattaanga. Nephigenet test-laam naan sonnenla sir, idhu true diagnosis-ku dhaan panraanga, nammaloda center-um kidaiyaadhu.
Speaker 1
29.53s
Mm.
Speaker 0
29.75s
So adhanala dhaan sir idhudhaan maximum naan kettitten ungalukkaga.
Speaker 1
33.51s
Aa okay
Speaker 0
33.89s
Naan ketathaan unkitta pesunen, still innooru thadavaiyum oru thadavai ketten naanu.
Speaker 1
37.35s
Okay naan ninaichen sari innaikku panniruveenga naalaikku naan test panniralaamnu ninaichen.
Speaker 0
40.73s
Illa sir, idhukku mela kudukkala sir, neenga vena IGO three sixty eduthukkonga, sixty five thousand varaikkum reduction pannalaam sir, seventy five thousand package adhu.
Speaker 1
46.41s
Seventh.
Speaker 0
48.29s
Aaru aindhu varaikkum ungalukku pannalaam.
Speaker 1
48.31s
Mm
Speaker 1
50.25s
Mm.
Speaker 0
50.65s
Neenga moondru aaru eduthukkonga epigenetic naan dhaan sonnenla sir epigenetic naan maximum vandhu people-ku recommend panna maatten reason adhu longevity illa bio hacking appadi panravanga reverse aging nammale nammale vandhu bio hack panravangalukku dhaan adhu thevaipadum.
Speaker 1
63.69s
Mm mm.
Speaker 0
64.35s
Okava neenga moonru aaru maasam health checkup pannikkonga adhu ungalukku really worth thaan yenna andha blood test irukkattum illa gut microbiome irukkattum thanithaniya eduththeenganna ungalukku adhu value vera maadhiri varum extrava thaan varum.
Speaker 1
73.97s
Athu varum
Speaker 0
74.73s
So overall neenga package edukkumbodhu romba kammi ungalukku naan aaruvathu aindhu varaikkum panni kodukkirennu solren.
Speaker 0
79.81s
Ippadi ezhupathi aindhu vandhu thaan pannuvaanga, naan ungalukku round off-e panni kodukkiren.
Speaker 0
86.33s
So you have to decide sir.
Speaker 1
88.41s
Saringa naan decide panren pannittu solren sorry.
Speaker 0
91.27s
Pannittu solren sorry sir, naan ennoda maximum in site-la irundhu try pannitten sir.
Speaker 1
96.01s
Ok no problem.
Speaker 0
96.51s
Okay hmm okay sir so enakku edhunnaalum enakku update pannunga okayva.
Speaker 1
100.87s
Sari
Speaker 0
101.49s
Mm thank you sir, so you can go for moondru aaru sir.
Speaker 0
107.05s
Hello.
Speaker 1
107.29s
Sollunga.
Speaker 0
108.51s
Aa, ungalukku details-laam vandhirukkulla sir ungalukitta?
Speaker 1
112.73s
Data
Speaker 0
113.93s
Illa sir, sample reports epigenet, indha cut microbiome-oda sample report adhellam irukkulla vandhirukka? Send pannirukken naan ungalukku.
Speaker 1
119.49s
Vandhirukkaavum.
Speaker 1
121.51s
Anuppi vaikkireengannu ninaikkirennu theriyala enakku.
Speaker 0
123.83s
Okay yenna enakku therinju three sixty sixty five thousand it's really worth it.
Speaker 1
129.31s
Mm, neenga adhu vena?
Speaker 0
129.83s
Neenga adhu venumna try panna oru maasam health checkup-aa edukkumbodhu you can go for moonu aayirathi irandu. Illa enakku basic-aa edukkureenganna neenga blood test-um I will go neenga adhu thaaraalamaa pannalaam.
Speaker 1
134.01s
Aa.
Speaker 0
138.63s
Inga veliya neenga Apollo-layum neenga indha parameters neenga eduthu check panni paarunga you know right neenga already eduthirukkeenga.
Speaker 1
144.51s
Aa ullu alle.
Speaker 0
144.53s
Apollo-la so neenga check panni paarunga, padhinaaru aayirathu actually ettiraiyaaru thaan, but discounts-la poga ungalukku padhinaaru naangu vandhu kandippa varaadhu.
Speaker 1
152.49s
Mm mm mm mm, ippo neenga breakup pannittu naan 14400 poyittu.
Speaker 0
154.57s
Ippo
Speaker 0
157.79s
Mm.
Speaker 1
158.53s
Balance panrathaa irundhaa adhu kooda varum mudhalla neenga andha Master Health.
Speaker 0
161.99s
Andha sixty five-la irundhu we will reduce this fourteen four hundred sir.
Speaker 1
166.19s
Okay.
Speaker 0
166.43s
Master health checkup panra maadhiri irunthaa?
Speaker 1
169.07s
Okay you will reduce this four years.
Speaker 0
170.27s
Yes of course we will reduce enna one into one vandhu neenga rendu years once edutha podhum regularly edukka vendathu.
Speaker 1
175.57s
Mm.
Speaker 0
175.89s
Enna adhu complete body screening ungalukku ellame therinjirum, ippo blood test eduthu next checkup panromna ippo diabetes irukkum, enna kind of diabetesnu check pannuvom, diabetesnaala edhunna issues irukkudhu check pannuvom.
Speaker 1
178.89s
Ippo blood test.
Speaker 1
183.93s
Sari okay ippa naan enna kekkurenna ippa first first indha blood idhu poyikkalaam.
Speaker 0
188.67s
Mm.
Speaker 1
189.39s
In case edhaavadhu thevaipattadhunnaa we will go for the.
Speaker 0
191.75s
Aa ya sure sir.
Speaker 0
194.25s
Yes sure sir.
Speaker 1
194.49s
Recommendations edhaavathu irukkiraa?
Speaker 0
196.15s
Ya neenga vandhu enakku therinju neenga Dexa and along with it you can go for onnooru ettu onbadhu.
Speaker 1
203.25s
Appadi pona evvalavu varum?
Speaker 0
205.09s
Dexa naangu vandhu naangu vandhu pannanumla sir ungalukku.
Speaker 1
208.77s
Sorry
Speaker 0
208.93s
Sorry 181.
Speaker 0
211.45s
So along with Dexa vandhu irandu aayirathu aayirathu varum sir.
Speaker 1
214.95s
Illa over alla enakku evvalavu experience irukku?
Speaker 0
216.33s
Idhu rendum serthu ungalukku ondru second.
Speaker 0
224.11s
Ippadi vandhu aindhu vandhu varum sir ungalukku.
Speaker 1
228.29s
X-aa serthu aaruvaaru aayirathu onbadhu.
Speaker 0
230.49s
Nine hundred yes sir.
Speaker 0
233.07s
Nexa full body scan maadhiri varum, bone density therinjirum, visceral fat ennenna placela accumulate aayirukkundradhu ungalukku therinjirum.
Speaker 1
239.73s
Mm okay.
Speaker 0
239.89s
Okava vera ennenna placela composition irukku generally?
Speaker 1
242.47s
Omega omega adhu ellaame adhu vandhurukku. Omega ellaam pannirukku.
Speaker 0
244.29s
Omega-la oru onnu enbadhu moondru-la vandhurum sir.
Speaker 1
246.53s
Adhe maadhiri gut health-laam.
Speaker 0
247.91s
Gut health varaadhu sir ungalukku, but edhuna inflammation edhuna irukkuchunna kandippa vandhurum.
Speaker 1
253.45s
Okay.
Speaker 0
254.05s
Okay-va, gut health vandhu neenga adhu thaniya dhaan test pannanum, but gut health vandhu ungalukku naangu aayirathu aayirathu aayiram varum sir.
Speaker 1
257.11s
But inflammation.
Speaker 1
261.13s
Adhaavadhu exclusive-aa adhu mattum naangu aayirathu aayirathu vandhu.
Speaker 0
263.23s
Aamaam sir idhu illaama.
Speaker 0
266.05s
Gathimani kruppiyam thanne
Speaker 0
269.31s
Gut health neenga check pannanumna gut microbiome thaan edukkanum.
Speaker 1
273.39s
Okay
Speaker 0
274.11s
Mm so neenga edhula check pannina inflammation markers edhunaa irukkaa appadindradha ungalukku check panni solluvanga.
Speaker 1
279.97s
Mm.
Speaker 0
280.27s
One eighty one-la.
Speaker 1
282.25s
Ok.
Speaker 1
283.21s
So idhula idhula indha Dex Office discountslaam illa.
Speaker 0
286.53s
Dexa-kku discount kidaiyadhu sir.
Speaker 0
289.27s
But idhuve naan sonnenla sir irubathi percent varaikkum ungalukku discount pannirukkom, I think it's very reasonable rate for you sir.
Speaker 1
295.19s
Mm okay.
Speaker 0
296.99s
So you can go for Dexa and one eighty one sir if any issues you have right ungalukku gut related issues irundha neenga gut microbiome edunga.
Speaker 0
304.35s
Bloating irukku, constipation irukku appadinna you can go for it, illanna vendaam, normal-aa enakku food ellame set aagudhunna then you can take a quantitative and low.
Speaker 1
312.59s
Mm-hmm.
Speaker 0
313.17s
Okay.
Speaker 1
315.67s
Sari okay let me have a think about it.
Speaker 0
317.89s
Ya sure sir, have your time and just give a call back whenever you need, I will book appointment for you.
Speaker 1
323.01s
Okay, idhu idhu there is no possibility at all neenga solradhu andha larger idhukku.
Speaker 0
323.53s
Okay.
Speaker 0
330.71s
Aa that is what I told you sir, like padhinaindhu percent, aindhaindhu percent for a moondru aindhu aindhu, that is what the maximum they will provide sir, because we we can't take it for granted right, ivlo number kudukkuraan, avlo kudukkuraan, we can't give commissionment right sir.
Speaker 1
343.49s
That is what I don't want to misguide you. Ya, I understand.
Speaker 0
346.31s
Ya, I understood her.
Speaker 1
347.91s
Aamaa varuvaanga. See it is a call which
Speaker 0
348.43s
Aa.
Speaker 1
351.57s
You will have to take namma oru idathula panrappo oru employee-aa irukkirappa mithavangalum reference varuvanga, adhai solluvanga, but enna theriyum ippo Abhijith-nu yaar irukkaangala, Abhishek Abhijith-nu yaar irukkaangala.
Speaker 0
360.97s
Aa yes sir.
Speaker 1
362.35s
Avaru en colleague-ku ellam reach out pannirukkaru, ippo avartta naan sollitten neenga further-aa engage panna venaam, naane negotiate panren, oruvelai avar naan panra reports-a paathuttu avar varalaam.
Speaker 0
368.67s
Okay
Speaker 0
371.65s
Okay and this is sir.
Speaker 1
372.17s
And this is
Speaker 1
373.23s
Right, so he is also keen, ellarume ore age category-la.
Speaker 0
377.31s
Mm
Speaker 1
378.47s
So adhu but aana adhai commit panna mudiyaadhu, ippa ennaiya maadhiri avarum maybe ippa naan avartta sonnen.
Speaker 0
383.03s
Even neenga ungaloda colleague sonneengalla avangakitta summaa oru enquiry panna sollunga what is the maximum price they can affordnu.
Speaker 1
389.97s
Appa my and give it.
Speaker 0
389.97s
From my I am giving from my employee discount neenga summa kettu paarkka sollungala because I am not talking with them okay he is not even in my team.
Speaker 1
395.83s
Mm.
Speaker 0
398.03s
Puriyudhungala?
Speaker 0
399.21s
Aa enakku theriyala sales-la appadi oru person irukkangannu theriyum, avvalavuthaan. So we are not on the same team, neenga enna summa oru kettu paarkka sollunga, avanga evvalavu discount kudukkurangannu.
Speaker 1
402.87s
Sobiyar
Speaker 1
407.47s
Okay vaa.
Speaker 0
407.47s
Okava I can give some my employee discount ennoda discount-la irundhu neenga vandhu romba naalaa neenga follow-up-la irukkeenga.
Speaker 1
410.15s
Ennodukkum.
Speaker 0
413.45s
Okava, plus unga moolama enakku reference varum, okava? Of course I am not going to take any kind of credits right.
Speaker 1
413.49s
Okay.
Speaker 1
416.39s
Mm.
Speaker 0
419.51s
So yaar master health checkup idhu ungaloda idhu second thaan correct-aa?
Speaker 1
423.41s
Aamaa.
Speaker 1
426.77s
Sari okay.
Speaker 0
427.73s
Mm okay sir, neenga think twice sir, neenga think pannunga, indha price-ku idhu worth-aanu sollittu neenga think pannunga sir.
Speaker 0
434.37s
So oru thing pannittu enakku call back pannunga.
Speaker 0
436.97s
Okay, enna test edukkanumndradha decide panni neenga sollunga, which can book or accordingly.
Speaker 1
441.79s
Sari okay.
Speaker 0
442.79s
Okay sir.
Speaker 0
444.97s
Have a good day sir.
Speaker 1
446.17s
Okay.
Speaker 0
448.09s
Bye sir.