A
Customer None
Phone +919840091222
Rep Nivitha
Team Sales
Date 2026-02-19 18:32
Duration 26:51
Source None

Call History

17 attempts
Total Attempts17
First CallFeb 14, 2026
Last CallFeb 26, 2026
Total Talk Time67.2 min
Other RepsVimal, Vimal, Vimal, Vimal, Vimal
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
70.0%
Technical Quality
8.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Discount Offered 20.00%
Calls Before Closure 17
Upsell Attempted Yes
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Cautious but trusting
Budget Sensitivity High
Readiness to Buy Warm
Decision Maker Joint
Lead Type b2c

Conversation Flow

Opening Type reference_previous
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Deep
Discovery Questions 8
Pitch Start 15% into call
Pitch Approach Consultative/Educational
Closing Attempt Yes
Closing Technique discount_close
Call Ending customer_thinking

Call Structure

Duration 26:51 (1611s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 248
Rep Words / Customer Words 1842 / 1215
Rep Longest Monologue 112s
Customer Longest Monologue 85s
Silence Gaps (>2s) 4 (max 3.5s)
Interruptions 18

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Low
Script Adherence Low
Filler Words Moderate
Follow-Up Commitment Yes
Total Objections 3
Handled Successfully 2
Handling Rate
66%
Dominant Category Price

Objections

2
Objection Category Raised By Handled Technique Quality
Accuracy of Epigenetics
Epigenetics-la adhoda results vandhu accurate-aa illaindradha maadhiri oru oru review paarthom.
product quality Customer Yes educational pivot Excellent
High Price
It is a huge if I have to go for a higher package... jaasthiyaana oru expense thaan.
price Customer Yes value stacking & discounting Good

Products Discussed

3
Product Mentioned By Price Customer Reaction Context
aiwo 181 blood test Rep 15000.00 Interested Core screening package recommended for preventive care.
epigenetic test Customer 112000.00 Skeptical Customer saw reviews questioning accuracy.
dexa scan Rep 2500.00 Neutral Bone density and visceral fat measurement.

Key Moments

3
01:55
Epigenetics Accuracy Objection
Critical moment where rep had to defend the core high-value product's validity.
09:43
20% Discount Offer
Rep breaks standard pricing to secure a corporate 'trendsetter' lead.
22:50
Family Cancer History Disclosure
High trust signal; establishes the 'Why' behind the purchase.

Discovery Questions

3
Q1 Are you veg or non-veg?
Q2 Do you feel heavy after eating mutton?
Q3 What is the best possible discount that would make you push this to colleagues?

Trust Signals

3
Sharing family medical history
Mentioning he is a 'trendsetter' in his company
Admitting he trusts the rep personally

Enthusiasm Signals

2
Interest in 'Bio-hacking' and 'Reverse Aging'
Willingness to bring in colleagues

Resistance Signals

3
Mentioning negative reviews of Epigenetics
Comparing prices with Apollo Zen
Stating the package is 'very expensive'

Confusion Signals

2
Terminology of Epigenetics vs Genetics
Pricing of individual tests vs combos

Topics Discussed

Epigenetics Apollo Zen Comparison Reverse Aging Bio-hacking Gut Microbiome Food Intolerance Corporate Discounts Diabetes Management Cancer Markers

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Busy but willing to talk.
Discovery 2 neutral Asking deep questions about Epigenetics accuracy.
Negotiation 3 neutral Pushing back on high costs compared to corporate privileges.
Closing 4 neutral Agreed to wait for a better discount offer.

Call Transcript

Click to expand
Source File +919840091222 19-2-2026, 6-32-44pm.mp3
Transcript +919840091222_19-2-2026,_6-32-44pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #19965