A
Call Intelligence
None with Nivitha — Feb 19, 2026 18:32
Deal Lost
Cold
Call History
17 attemptsRep Performance
2.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
0.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
3No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with None.
Low Performance: Nivitha
Nivitha scored 2.0/10 on call with None. Review recommended.
No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
17
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Malayalam
Brand Awareness
None
Brand Sentiment
Neutral
Readiness to Buy
Cold
Lead Type
outbound
Conversation Flow
Opening Type
warm_callback
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:13 (13s)
Primary Language
Malayalam
Secondary Language
English
Code Switching
Low
Total Speaker Turns
6
Rep Words / Customer Words
22 / 2
Rep Longest Monologue
4s
Customer Longest Monologue
1s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
100:09
Connectivity Check
Agent asks if the customer can hear ('kelkkunnathaa'), indicating the call is failing.
Confusion Signals
1
Connectivity issues
Topics Discussed
Greeting
Connectivity
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer is just responding to the 'Hello'. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello hello sir good evening this is nimitha sir my home.
Speaker 1
0.93s
Hello
Speaker 1
3.59s
Hello
Speaker 0
6.03s
Hi, olle business aalo?
Speaker 0
9.47s
Hello sir kelkkunnathaa hello
Speaker 0
12.69s
Hello