A
Call Intelligence
None with Nivitha — Feb 14, 2026 15:39
Deal Lost
Warm
Call History
17 attemptsRep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
8.0/10
Conversion Probability
80.0%
Personalization
7.0/10
Technical Quality
0.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
17
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Neutral
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
warm_lead
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
0:51 (51s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
18
Rep Words / Customer Words
108 / 62
Rep Longest Monologue
7s
Customer Longest Monologue
6s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Timing/Availability
See, there is some emergency. So what till what time will it be available?
|
logistics | Customer | Yes | flexibility & staffing assurance | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| consultation | Rep | -- | Positive | Planning the customer's visit to the center. |
Key Moments
200:26
Confirmation of closing time
Agent confirms they are open until 7 PM, which allows the customer to commit to a 5-6 PM visit.
00:43
Assurance of guidance
Agent ensures the customer that even if she is not there, someone will be available to help, removing friction for the visit.
Trust Signals
2
Customer provides a specific time window (5-6 PM)
Customer asks who will be available to help him
Resistance Signals
1
Mention of an 'emergency' causing potential delay
Topics Discussed
Visit timing
Facility availability
Staff assistance
Emergency delay
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer explains an emergency delayed him. |
| Middle | 2 | neutral | Customer negotiates a specific time window. |
| Closing | 3 | positive | Customer agrees to call when he arrives. |
Call Transcript
Click to expand
Speaker 1
0.77s
hello.
Speaker 0
1.21s
halo, hai saar, gud aafarun.
Speaker 1
2.81s
Ivada
Speaker 0
4.63s
First you're planning to come to IOR, I just wanted to know when you'll be coming here.
Speaker 1
7.75s
See, there is some emergency. So what till what time will it be available?
Speaker 0
11.91s
Hello.
Speaker 0
14.35s
aa till at what time you will be coming sir you can tell me so that I can arrange some other of my employee to help you guide you.
Speaker 1
21.49s
Okay. No, till what time whoever be it you or some others will be available.
Speaker 0
26.87s
yu ken kam at til seven sar.
Speaker 1
31.51s
Okay, let me try to come at between five to six. Yeah, yeah. Okay.
Speaker 0
34.07s
ya ya.
Speaker 0
35.91s
It's okay sir. So once you come here na just give a call.
Speaker 1
39.23s
Okay.
Speaker 0
39.47s
helthi gaiding yu ok.
Speaker 1
40.89s
all right. so you will be there or somebody else will be there.
Speaker 0
43.21s
if I am not here, somebody will be guiding you. okay?
Speaker 1
46.01s
okay okay.
Speaker 0
46.69s
Okay sir. Bye sir. Just give a call. That's enough.
Speaker 0
50.09s
Thanks bye.