A
Call Intelligence
None with Nivitha — Feb 14, 2026 09:26
Deal Lost
Warm
Call History
17 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
8.0/10
Conversion Probability
60.0%
Personalization
6.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
17
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral/Observational
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
Polite
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Logistical
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:31 (32s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
14
Rep Words / Customer Words
68 / 32
Rep Longest Monologue
6s
Customer Longest Monologue
7s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| center visit / observation | Customer | -- | Positive | Prospect coming for an observation visit. |
Key Moments
300:05
Visit Confirmation Request
Agent establishes the purpose of the call: confirming the visit to the center.
00:17
Observation Intent
Customer clarifies he is coming for 'observation', indicating he is in the evaluation stage.
00:26
Final Confirmation
Customer confirms he is definitely coming today.
Trust Signals
2
Agreement to visit
Willingness to call ahead
Topics Discussed
Appointment scheduling
Center visit
Observation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Responsive to the greeting. |
| Middle | 2 | neutral | Confirms he will come for observation. |
| Closing | 3 | positive | Agrees to call before coming. |
Call Transcript
Click to expand
Speaker 0
0.83s
Hello
Speaker 1
1.25s
Hello
Speaker 0
2.27s
Aa sir, good morning, sorry to disturb you in the morning sir.
Speaker 0
5.81s
Aa sir morning IO parannu sonneengala sir ethanai manikku sir vareenga?
Speaker 1
9.79s
Naan paathuttu solla varen.
Speaker 0
11.61s
It's okay sir. Today fully I will be there.
Speaker 1
13.71s
Any time varalaam ya okay.
Speaker 0
14.59s
Ya okay sir, so ennaikku thaane sir vareenga?
Speaker 1
17.85s
Naan summaa observation-ukku varen paakkuren. Sorry. Naan varadhukku oru one hour-ukku munnaadi solren. Ya illa sir.
Speaker 0
19.75s
Sorry.
Speaker 0
22.47s
Ya illa sir I just wanted to know whether you are coming today.
Speaker 1
26.25s
Yes sir.
Speaker 0
26.95s
Ya okay sir so nice sir just give a call okay.
Speaker 1
30.15s
Ok.
Speaker 0
30.75s
Payasam havaaguthu.