A
Call Intelligence
Narendra Bojanapati with Nivitha — Feb 19, 2026 16:59
Deal Lost
Warm
Lead Source
Meta AdsCall History
3 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
8.0/10
Technical Quality
9.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Moderate
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
4
Pitch Start
15% into call
Pitch Approach
Consultative
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
other
Call Structure
Duration
8:38 (518s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
118
Rep Words / Customer Words
842 / 315
Rep Longest Monologue
45s
Customer Longest Monologue
12s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
High Price
idhu ippo usually indha kidney liver adhu idhellam edukkurom irandu aayiram moondru aayiram roopai dhaan aagudhu, idhula padhinettayiram roopai aagura maadhiri enna irukku?
|
price | Customer | Yes | value stacking / differentiation | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | 18000.00 | Skeptical | Full body diagnosis including liver, kidney, and cancer markers. |
Key Moments
400:38
25-Year History Reveal
Establishes the prospect as a high-intent, chronic patient needing specialized care.
04:07
Price Reveal (18,000 INR)
The critical pivot point where the customer shows resistance.
06:19
Heavy Metal Explanation
Successfully justifies the high cost by introducing markers the customer hadn't considered.
08:28
Request for Time
Customer moves to a 'think about it' phase, indicating a warm but not immediate lead.
Discovery Questions
4
Q1
Enna specific health concern irukkaa sir?
Q2
Medications eduthuttu irukkeengala neenga diabeteskku?
Q3
Weight gaining eppathula irundhu sir irukkum ungalukku?
Q4
Ungaloda pincode solreengala sir?
Trust Signals
3
Sharing specific pincode
Detailed medical history disclosure
Asking about the 3-month follow-up process
Enthusiasm Signals
1
Asking about intermittent fasting suitability
Resistance Signals
2
Direct price comparison with cheaper labs
Asking 'what is in this for 18,000?'
Confusion Signals
1
Clarifying if the price includes treatment or just tests
Topics Discussed
Diabetes Reversal
Weight Loss
Comprehensive Blood Test
Heavy Metal Toxicity
Nutritional Supplements (Omega-3)
Intermittent Fasting
Home Sample Collection
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Inquisitive about the missed call. |
| Discovery | 2 | neutral | Openly shared 25-year medical history. |
| Price Reveal | 3 | neutral | Shocked by the 18k price point. |
| Value Explanation | 4 | neutral | Listened to the breakdown of advanced markers. |
Call Transcript
Click to expand
Speaker 0
0.45s
Hello.
Speaker 1
1.69s
Hello.
Speaker 0
2.33s
Aa sir, sollunga sir.
Speaker 1
4.03s
Indha number-la irundhu call vandhirundhadhunga konja neram munnadi.
Speaker 0
6.47s
Yes sir, naan Nivitha Aivul-la irundhu pesugiren sir, sollunga sir.
Speaker 1
9.37s
Idhil ninnum.
Speaker 0
10.45s
So this is Nivitha from IO sir.
Speaker 1
13.79s
I O aa sollunga.
Speaker 0
15.29s
Aa sollunga madam, aa sir IO Health Care Health Center-ukku vandhu enquiry pannirundheengala sir, health checkups-kku?
Speaker 1
21.19s
Aamaanga.
Speaker 0
22.09s
Aa so ungalukku enna specific health concern irukkaa sir? Enna health goal irukkaa?
Speaker 1
26.97s
Aa weight loss irukku, diabetes and blood pressure irukku.
Speaker 0
31.57s
Okay sir.
Speaker 1
33.15s
So adhukkaaga paathuttu irundhaanga.
Speaker 0
35.19s
Okay sir, idhukku munnaadi indha medications eduthuttu irukkeengala neenga diabeteskku?
Speaker 1
38.89s
Mm mm, eduthuttu irukken, irubathi aindhu years eduthuttu irukken.
Speaker 0
41.45s
Irundhu aindhu years-aa eduthuttu irukkeengala sir?
Speaker 1
43.71s
Aamaam.
Speaker 0
44.29s
Okay, weight gaining eppathula irundhu sir irukkum ungalukku?
Speaker 1
48.01s
Screening onnum onnum aagala, but enna aayirundhadho adhai vandhu reduce pannanum-nu paarkiren.
Speaker 0
53.71s
Okay sir, so neenga Chennai thaane sir?
Speaker 1
56.57s
Aamaanga.
Speaker 0
57.15s
So basically IO-la paatheenganna it's a kind of preventive case sir okay-va, ippa neenga solreenga oru diabetes irukku.
Speaker 1
60.77s
Okava?
Speaker 0
64.17s
Adhukku vandhu naan oru irubathi aindhu years-aa medicines eduthuttu irukkennu solreengalla.
Speaker 1
67.91s
Aamaa.
Speaker 0
69.41s
So ippa neenga IO-la paatheenganna, adhu eppadi namma prevent pannalaam or else vandhadha eppadi namma reverse pannalaam appadindradha dhaan ungalukku guide pannuvom.
Speaker 0
77.09s
Okay-va, basically namma eduthukkira food-aa irukkattum illa vandhu enna kind of nutritions eduthukkanum illa enna kind of exercise pannanum or any supplements you have to consume, so idhu vandhu they will guide you, doctors and dieticians they will recommend you sir okay-va.
Speaker 1
77.29s
Okay okay.
Speaker 1
86.31s
Avudhu.
Speaker 0
90.43s
Okay.
Speaker 1
90.47s
Okay.
Speaker 0
92.57s
So basically we will have a screening, ungalai vandhu complete diagnose pannittu like we have a comprehensive blood test sir. Idhula paatheenganna ungalukku liver functioning, kidney functioning, cardiac arrest marker, tumor panels. So ippa enna irukkunnu current-la irukkuradha vida future-la enna varumndradha namma screen pannittu we will help you to reverse aging sir.
Speaker 1
111.67s
Sari.
Speaker 0
113.99s
Sollunga.
Speaker 1
115.25s
Idhula vandhu enna ippo idhu diet based irukkumama idhu?
Speaker 0
118.87s
Ya sir, ungalukku vandhu diet chart provide panniduvanga, doctor consultation appo doctors-um recommend pannuvanga, neenga enna kind of food eduthukkanumnu sollittu.
Speaker 1
122.41s
Doctor.
Speaker 1
127.57s
Aa aa
Speaker 0
128.61s
Along with this ungalukku vandhu enna kind of exercise pannanum, oru silarkku vandhu muscle exercise panna solluvanga sir, basically ippo fat visceral fat irukku, ungalukku vandhu oru fatty liver irukkunna enna kind of exercise pannanumndradhu they will say.
Speaker 1
135.45s
Aa
Speaker 0
141.13s
Illa supplements edhavadhu eduthukkanuma ippo omega generally paatheengannu vachukkongalen udambula vandhu namakku omegakkaana secretion kidaiyaadhu veliye eduthukkiradhudhaan.
Speaker 1
147.65s
Mm.
Speaker 0
148.63s
Ok-va, supplements-aa eduthukkiradho illa food-la irundhu eduthukkiradhu thaan, food-la irundhu eduthukkiradhu paatheenganna.
Speaker 1
148.85s
Okava
Speaker 1
149.93s
Adhuthaan eduthukkalaam.
Speaker 1
152.53s
Mm.
Speaker 0
154.13s
Fish vandhu namma niraiya eduthukkittu, neenga veg non-veg-aa sir?
Speaker 1
157.23s
Vegetarian.
Speaker 0
158.11s
Vegetarian okay, so obviously namakku vandhu walnuts jaasthiyaa irukkum, omega and chia seeds idhu maadhiri seeds-la vandhu jaasthiyaa irukku, but namma evvalavu consume panna mudiyum oru naalaikku? Namma body-kku thevaiyilla omega adhula irundhu kidaikkaadhu illa.
Speaker 1
162.79s
Mm
Speaker 1
165.61s
Evvalavu kammi?
Speaker 1
168.11s
Omega adhil irundhu kidaikkaadhu illa.
Speaker 0
169.91s
So adhukkaga namma evvalavu supplements eduthukkanum appadindradha doctors will recommend sir.
Speaker 1
174.25s
Okay okay.
Speaker 0
175.07s
Okay this is how hypo works neenga irubathi aindhu yearsa vandhu medicine eduthuttu irukkennu solreenga basically medicineskkaana side effects bodyla undu illa ivvalavu yearsa.
Speaker 1
183.31s
Ponnaal adavula vara aarambikkum.
Speaker 0
185.49s
Aa ya starting stage edhuvume theriyaadhu namakku sugar kammiyaana maadhiri dhaan irukkum but medicine edukkuradhunaala ennenna varum appadindradhu namakku theriyum obviously namakku theriyumla sir so adhu eppadi reduce pannittu namma food stylelaye namma eppadi vandhu healthyya irukkalaam
Speaker 1
194.27s
Appadi.
Speaker 0
198.59s
Namma oru exercise panni oru walking pogi ennennaalam namma vandhu healthy-aa irukkalaam appadindradha namakku help pannuvaanga, so they will guide you.
Speaker 1
206.61s
Okay, idhu ellame online dhaana madam idhu?
Speaker 0
209.95s
Aa neenga Chennai thaane sir, actually consultation neenga vandhu direct consultation varalaam sir, blood test vandhu ungalukku blood test paatheenganna indha comprehensive test sonnenla sir.
Speaker 1
212.15s
Kaadu.
Speaker 1
218.67s
Aa.
Speaker 0
219.11s
Adhu vandhu home collection undu veetla vandhu ungalukku blood sample collect pannippaanga it's a complete blood test and urine analysis.
Speaker 1
225.99s
Ok.
Speaker 0
227.59s
Sir ungalukku ungaloda pincode solreengala sir service mattum check pannikkiren.
Speaker 1
231.83s
Six double zero zero two three.
Speaker 0
235.61s
Six double zero zero two three.
Speaker 1
237.91s
Aamaam.
Speaker 0
241.03s
Service irukku sir slots available irukku neenga eppo blood test edukka poreengannu sonnen namma slots available evvalavu
Speaker 1
245.43s
Evvalavu fast aaguthu madam ithu?
Speaker 0
247.15s
Eighteen thousand varum sir ungalukku.
Speaker 1
249.61s
Eighteen thousand.
Speaker 0
250.91s
S sir
Speaker 1
252.33s
Aa
Speaker 0
253.57s
It's a comprehensive blood test sir, basically illama advance screening-um irukkuradhunaala it's not costly, but idhe test neenga veliya edukkureenga appadinna obviously it will cost around muppai irandu sir.
Speaker 1
266.27s
Mm hmm, idhu ippo usually indha kidney liver adhu idhellam edukkurom irandu aayiram moondru aayiram roopai dhaan aagudhu, idhula padhinettayiram roopai aagura maadhiri enna irukku?
Speaker 0
273.71s
Idhula padhinettayiram roopai aagura maadhiri enna irukku? Correct sir, kidney functioning, liver functioning illa neenga enakku solra hemoglobin, diabetes ellame vidhi eduppaanga, ungalukku rendu aayiram, moonu aayiramla mudinjirum.
Speaker 1
278.35s
Mm.
Speaker 1
283.49s
Mm.
Speaker 0
283.53s
Cancer-laam generally vandhu ippa cancer ungalukku varudhunna enna stage-la varumnu ippodhaan saar theriyum, orutharukku cancer varudhunna okay cancer maadhiri.
Speaker 1
288.81s
Okay okay cancer marker solreenga, vera enna irukkum andha maadhiri?
Speaker 0
293.17s
Aa lipid profile irukku idhula LDL, HDL, cardiac risk markers irukku.
Speaker 1
296.83s
Mm
Speaker 0
298.65s
Ok ma'am.
Speaker 1
299.83s
Okay.
Speaker 0
300.55s
Arthritis profile eduppom idhula, knee joints edhunna pain irukku appadinna edhanala irukkunnu sollittu arthritis profile veliya cover panna mattanga niraiya idathula. Okay, arthritis profile H S C R T, C peptide idhellam vandhu veliya cover panna mattanga. Basically ungalukku sugar irukku, diabetes profile mattumdhan eduppanga, but type ondru, type irandru.
Speaker 1
309.11s
Okay aa.
Speaker 0
319.67s
Adhai vandhu analyze pandradhu edukka maattaanga, adhukku appuramaadhaan eduppaanga, edukka solli recommend pannuvaanga. Oru diabetes neenga oru thadava pay pannanum, adhukku appuram enna type of diabetes irukkunnu check pandradhukku oru thadava neenga pay pandra maadhiri irukkum, doctor consultation pona maadhiri irukkum.
Speaker 0
332.37s
Idhu illaama ungalukku vandhu tumor panel cover aagum.
Speaker 1
332.41s
Idhu illaama ungalukku
Speaker 0
335.31s
Steroid panels, STD panels, STD panels-um veliya maximum namma sonna dhaan eduppaanga andha overall.
Speaker 1
340.67s
Viththu panel thaan ennamma adhu.
Speaker 0
342.73s
Ippo sexually transmitted solluvangalla sir, ippo HIV madhiri adhellam vandhu namma sonnadhan eduppanga.
Speaker 1
345.43s
TV maadhiri adhellam vandhu namma sonnathaan eduppaanga
Speaker 1
348.69s
Okay.
Speaker 0
349.33s
Ok-va, idhellam dhaan sir, idhu illama vitamin profile kooda paartheenganna basic vitamin profile dhaan eduppaanga ungalukku.
Speaker 1
355.43s
Mm.
Speaker 0
355.47s
Vitamin D eduppaanga ungalukku, Vitamin K, Vitamin B twelve idhudhaan basic-aa eduppaanga. Okay-vaa? Vitamin profile-laye idhula paatheenganna oru eleven, eleven to twelve vitamins ungalukku cover aagum. B nine, B seven, B six, B five idhu ellaamum namma body-kku thevaiyaana things-thaan.
Speaker 1
357.87s
Mm.
Speaker 1
361.17s
Mm
Speaker 0
369.97s
Ok-va, so idhellam eduppanga namakku cover aagum, plus adhe maadhiri heavy metal screening panna maattanga veliye, neenga solreengale it's a bit costly, rendu aayirathu heavy metals-laam maximum cover panna maattanga.
Speaker 1
370.35s
Mm hmm mm hmm so idhudhaan eduthukkalaam.
Speaker 0
380.29s
So namma saappidura foodlaye namakku vandhu heavy metals irukkum, namma niraiya adhu namakku theriyaama namma consume pannittu irukkom, okay-va?
Speaker 1
380.95s
Aa food.
Speaker 0
386.71s
So idhu maadhiri magnesium mattum nickel-aa irukkattum, lead, cadmium, mercuric chromium idhu ellame ungalukku cover aayidum idhula.
Speaker 1
387.39s
Okay.
Speaker 1
392.81s
Mm-hmm.
Speaker 0
393.39s
Okay-va, so idhunaala it's not costly sir, neenga idhula advance.
Speaker 1
396.21s
Ippa neenga solra indha padhinettayiram roopayila total treatment adhukkappuram advising monitoring ellame cover aayiduma adhula?
Speaker 0
404.77s
Yes sir, ellame cover aayidum sir.
Speaker 1
406.87s
Eththanai naal varaikkum idhai track pannuveenga neenga?
Speaker 0
409.05s
Ippadi moonru months follow ups irukkum sir.
Speaker 0
412.17s
Adhulaye ungalukku difference kandippa theriyum, neenga proper-aa vandhu idha neenga follow panneenganna kandippa ungalukku vandhu difference theriyum sir.
Speaker 1
412.61s
Ungalukku
Speaker 0
419.17s
Ippa doctor solra maadhiri neenga food eduthuttu oru food changes pannale ungalukku difference theriyumla sir, but ungalukku etha maadhiri oru food enna eduthukkanumnu theriyadhu basically adhaan.
Speaker 1
422.27s
Aa food
Speaker 0
428.75s
Naan diet diet eduthukkiren dietla irukku but naan intermittent fasting irukkanuma appadindradhu enakku theriyaadhu.
Speaker 1
428.91s
Naan diet.
Speaker 0
434.81s
General-aa edhavadhu intermittent fasting irukkaanga, so adhanaala naanum edukkiren.
Speaker 0
438.63s
Appadindrathukko en body-kku adhu set aaguma?
Speaker 1
438.89s
Appadindrathukku.
Speaker 0
441.93s
If I have an ulcer issue-nu vachukkongalen, naan intermittent fasting irukkakkoodaadhu, andha basic knowledge enakku theriyaadhu illa sir.
Speaker 1
442.01s
Aa
Speaker 1
447.63s
Mm.
Speaker 0
448.43s
Okay, so namma body-kku yetha diet chart namma proper-aa follow pannalaam, kandippaa adhu vandhu ungalukku nalla oru improvement theriyum, so you will feel the difference.
Speaker 1
457.33s
Okay.
Speaker 0
458.13s
Mm, so moondru months ungalukku follow up irukkum.
Speaker 1
461.41s
Adhukkappuram nammale vandhu adhaiye continue panna vendiyadhudhaan, appadingala?
Speaker 0
465.09s
Midhiyam thalaichu doctor oru advice sir, suppose ungalukku indha profile ippo oru ippo generally ippo enakkunnu vachukkongalen, enakku oru lipid profile jaasthiya irukku, okay, LDL jaasthiya irukku, HDL kammiya irukku, adhavadhu nalla cholesterol vandhu kammiya irukku, ketta cholesterol adhigama irukkunna it leads to heart issue.
Speaker 0
481.77s
Enakku heart liver heart problem varum, liver functioning vandhu fatty liver varum, okay-va? Naan proper-aa vandhu oru nalla food eduthuttu, naan correct-aana dietitian food eduthuttu kooda exercise panrenna enakku obviously kammiyaagum.
Speaker 1
482.31s
Aa
Speaker 1
486.49s
Mm
Speaker 0
494.81s
Nalla health, nalla cholesterol vandhu enakku adhigamaagum, ketta cholesterol kammiyaagum, idhu vandhu naan lipid profile mattum appuram check pannippen.
Speaker 1
502.33s
So.
Speaker 0
502.47s
So adhukku edhara maadhiri neengal consistent-aa edutheenganna adhu mattum neengal check panni paarthaa ungalukku difference theriyum sir.
Speaker 1
508.21s
Idhu naan enna panradhu yosichittu naan thirumba idhe numberukku varen.
Speaker 0
512.21s
Ya sure sir, naan ungalukku sample report send panren, paarthuttu enakku call back pannunga okay-va?
Speaker 1
516.33s
Okay, bye.
Speaker 0
517.11s
Okay bye sir have a good day.
Speaker 1
518.15s
Aa