A
Call Intelligence
None with Nivitha — Feb 18, 2026 13:13
Deal Lost
Hot
Call History
12 attemptsRep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
90.0%
Personalization
8.0/10
Technical Quality
6.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
12
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
inbound
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
Shallow
Discovery Questions
0
Pitch Start
15% into call
Pitch Approach
Consultative
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
1:48 (109s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
48
Rep Words / Customer Words
142 / 188
Rep Longest Monologue
6s
Customer Longest Monologue
12s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Very Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Communication
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Did not receive the message/report
Naan pattini, unga unga andha ungaludhu idhudhaan business share dhaan vandhadhu enakku.
|
technical/communication | Customer | Yes | direct action | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| sample report | Customer | -- | Interested | Rep confirming she sent a sample report to the customer's WhatsApp. |
Key Moments
300:42
Customer commits to office visit
High intent signal; shifts the lead from digital to physical/in-person.
00:54
Customer asks for guidance
Identifies the core value proposition the customer is looking for.
01:39
Rep clarifies name spelling
Builds personal rapport and ensures accurate CRM/contact entry.
Trust Signals
3
Willingness to visit the office
Asking for email IDs
Explicitly asking for guidance
Enthusiasm Signals
3
I will come there tomorrow
Definitely we want to do something
Very nice, very nice
Resistance Signals
1
Minor technical friction regarding WhatsApp contact
Confusion Signals
1
WhatsApp business vs personal contact confusion
Topics Discussed
WhatsApp communication
Sample reports
Office visit scheduling
Email ID sharing
Guidance and help
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confused about the WhatsApp message source. |
| Middle | 2 | positive | Engaging in rapport and confirming health status. |
| Closing | 3 | positive | Eager to meet in person and start the process. |
Call Transcript
Click to expand
Speaker 0
0.27s
Hello.
Speaker 1
1.27s
Hello.
Speaker 0
2.35s
Okay.
Speaker 1
3.23s
Sir good afternoon, this is Nivitha from IO.
Speaker 0
6.31s
Aa madam sollunga, eppadi unga ungaludaiya personal WhatsApp message vachirundhenna, unga ungaludaiya personal WhatsApp number illaiya?
Speaker 1
7.39s
Mm.
Speaker 1
14.99s
Irukku sir ungalukku send panninen sir naan ungalukku sample report.
Speaker 0
15.07s
Irukku sir ungalukku.
Speaker 0
19.01s
Kaamichirungalaa?
Speaker 1
19.81s
S sir share pannirundhen, paarkkaleya neenga?
Speaker 0
22.05s
Naan pattini, unga unga andha ungaludhu idhudhaan business share dhaan vandhadhu enakku.
Speaker 1
27.29s
Okay neenga train-la vachukkiraanga.
Speaker 0
28.17s
Neenga thaniya anuppichirukkeengala
Speaker 1
29.43s
Anuppirukka sir naan oru hi message poduren paarunga varum message.
Speaker 0
32.11s
Sari nee podureengala
Speaker 1
33.97s
Yes sir, indha same number-la dhaan message poduren sir.
Speaker 0
35.05s
Andha same numberla dhaan message.
Speaker 0
37.05s
Sari podunga appuram eppadi irukkeenga
Speaker 1
38.43s
Nalla irukken sir, neenga eppadi irukkeenga?
Speaker 0
40.21s
I am fine, I am fine.
Speaker 1
41.15s
Okay sir.
Speaker 0
42.65s
Very nice, very nice, sari innaikku naan actually I will innaikku naalaikku I will come there tomorrow to office.
Speaker 1
49.59s
Okay sir.
Speaker 0
50.31s
Nerla vandhu paakkuren meet panravangala.
Speaker 1
52.03s
Ya sure sir sure.
Speaker 0
52.97s
Speed panni pesuvom okayva?
Speaker 1
54.11s
Okava? Kandippaa sir.
Speaker 0
54.89s
Definitely we we want to do something with your you know you know guidance. We are happy to help you.
Speaker 1
61.05s
Ya, we are happy to help you sir.
Speaker 0
63.55s
He he he sure sure sure oru naan romba santhosham naan nee andha hi hi pottu anuppunga naan paatheenganna.
Speaker 1
65.61s
Oru.
Speaker 1
69.25s
Sir pottirukken sir ungalukku, neenga message paathuttu enakku vandhu call pannunga.
Speaker 0
72.17s
Appuram Saroda email enakku ID anuppu.
Speaker 1
74.45s
Ya sure sir naan ungalukku share panren.
Speaker 0
76.15s
Thank you very much.
Speaker 1
76.85s
Enakku message varalainna enakku call pannunga message varalainnu sarittu.
Speaker 0
79.85s
Sari enna theriyala naan idhuvaraikkum paakkala enna unga unga business contact naan unga number-a business contact-la search pannunga.
Speaker 1
84.01s
Again enakku message vandhadhu but WhatsApp vera oru idhula vandhuchu enakku message.
Speaker 0
89.29s
Okay okay ippa indha number dhaan unga number illaiyaa?
Speaker 1
91.57s
S sir
Speaker 0
92.39s
Idhula dhaan ungalukku anuppa poreenga neenga okay naan idhula score pannikkiremma.
Speaker 1
94.25s
Okay
Speaker 1
95.99s
Okay sure sir.
Speaker 0
96.91s
Thank you, your your Nivedya.
Speaker 1
97.35s
Ippadi
Speaker 1
99.75s
Nivitha, yes sir.
Speaker 0
101.13s
NIVIT correct-aa?
Speaker 1
102.47s
V I T H A. Yes sir.
Speaker 0
104.27s
Okay ennai theekachchi okay thank you thank you thank you thank you
Speaker 1
106.97s
Thanks sir, bye sir.