A
Call Intelligence
Pandurangan with Nivitha — Feb 18, 2026 11:47
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
8.0/10
Pitch Effectiveness
7.5/10
Engagement
8.5/10
Conversion Probability
70.0%
Personalization
8.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral/Curious
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Start
38% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
soft_close
Call Ending
natural_end
Call Structure
Duration
3:08 (188s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
64
Rep Words / Customer Words
342 / 168
Rep Longest Monologue
15s
Customer Longest Monologue
8s
Silence Gaps (>2s)
2 (max 4.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Logistics
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Is this just a usual blood test?
That's like usual taking blood test.
|
value/product | Customer | Yes | differentiation | Good |
|
Currently out of town
Illa maa let me do one thing I am out of town.
|
logistics | Customer | Yes | future commitment | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Interested | Initial inquiry reference and explanation of diagnostic packages. |
Key Moments
301:12
Hospital vs Wellness Center clarification
Crucial pivot where the agent defines the brand identity to a skeptical lead.
02:01
Disclosure of BP and Insulin Resistance
High-intent signal; customer reveals specific pain points.
02:48
Commitment to visit
The primary successful outcome of the call.
Discovery Questions
3
Q1
do you have any specific health concern or any health goal?
Q2
eppa sir last checkup panneenga?
Q3
neenga adhula irundhu like veliya vandhurukkeengala?
Trust Signals
3
Sharing specific medical conditions
Asking for the physical location
Agreeing to save the agent's number
Enthusiasm Signals
1
I will probably visit the center and understand more
Resistance Signals
1
Skepticism about 'usual blood test' vs 'advanced screening'
Confusion Signals
2
I don't know what is i o. i never heard of it.
Is it a hospital or what?
Topics Discussed
Preventive Care
Wellness Center vs Hospital
Blood Pressure
Insulin Resistance
Diagnostic Packages
Location/MRC Nagar
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confused about what AIWO is. |
| Discovery | 2 | neutral | Sharing health concerns (BP, Insulin). |
| Closing | 3 | positive | Agrees to visit and asks for location. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hi, if you record your name and reason for calling, I'll see if this person is available.
Speaker 1
5.69s
haay saar dis is navitha from iwo health.
Speaker 1
9.75s
It was dimensionless.
Speaker 1
15.59s
Thanks Namita. Please stay on the line.
Speaker 0
27.29s
hello
Speaker 1
27.87s
hello
Speaker 0
28.81s
Yeah.
Speaker 1
29.05s
saradhu saandrangal.
Speaker 0
30.53s
Yes.
Speaker 1
31.09s
sar gud morning sar dis is nivitha fram ai o.
Speaker 0
33.83s
ai o.
Speaker 1
34.49s
yes sir
Speaker 0
35.77s
oke.
Speaker 1
36.45s
ai o health services enquiry pannirundheengala sir? ai o 181 blood test.
Speaker 0
40.61s
aivu
Speaker 1
41.85s
health services-la enquiry pannirundheengala sir?
Speaker 0
44.91s
o aama something came up in instagram i just checked it. i don't know what is i o. i never heard of it.
Speaker 1
49.41s
ya. we are basically into a preventive case.
Speaker 0
52.57s
okay.
Speaker 1
52.93s
so this one time do you have any specific health concern or any health goal ungalukku irukka sir?
Speaker 0
58.25s
Yeah, generally what is this, I mean where is this? Is they are in Chennai and how they can do it is what I want to know.
Speaker 1
63.21s
vi arvarking at em ar si nagar pattinampakkam sar.
Speaker 0
67.29s
em ar si er paattu naan paarkkalaam. okay. vaat du yu du? vaat is di
Speaker 1
67.31s
okay
Speaker 1
68.71s
okay
Speaker 0
70.91s
object is it a hospital or what?
Speaker 1
72.73s
its a wellness center sir. not a hospital.
Speaker 0
75.33s
Oh wellness. So basically if you are going for
Speaker 1
75.83s
so basically if you are going for hospital right.
Speaker 0
78.65s
Okay.
Speaker 1
78.69s
We will diagnose you and ippo current-la enna ungalukku condition-nu check pannittu ungalukku
Speaker 1
84.35s
ungalukku adhukkaana medications koduppaanga. but like we will like analyze you like future-la enna varumndradha check pannittu we can prevent it. that is what i o does basically.
Speaker 0
95.33s
but you are not a hospital.
Speaker 1
97.05s
its not a hospital sir.
Speaker 0
98.85s
So but we have
Speaker 1
99.93s
so but we have diagnostic packages and all.
Speaker 0
104.01s
That's like usual taking blood test.
Speaker 1
104.15s
like
Speaker 1
105.67s
es it's not a yoojval bled test.
Speaker 0
107.85s
Ah.
Speaker 1
107.93s
So it's advanced screening sir.
Speaker 0
110.11s
oke.
Speaker 1
110.67s
so ippa based on diabetes irukku. ungalukku edhuna specific health concerns edhuna irukka sir? like i have to be fit. or else enakku vandhu like long long live long long live irukkanum. adhu madhiri edhuna oru specific goal irukka? illa
Speaker 0
121.15s
Blood pressure irukku. Appuram insulin resistance irukku.
Speaker 1
123.05s
Okay.
Speaker 1
126.27s
okay. so eppa sir last checkup panneenga?
Speaker 0
128.89s
evri iyar vans.
Speaker 1
130.63s
evry year vans yu vil du it. rait.
Speaker 0
132.75s
Yeah.
Speaker 1
133.37s
so just wanted to know whether you have like overcome it. neenga adhula irundhu like veliya vandhurukkeengala? that is what i would ask. usually.
Speaker 0
141.19s
how to overcome the ail the doctor. you go and show the doctor, he will give medicine, we will have to take it.
Speaker 1
141.35s
Howdu
Speaker 1
145.69s
aa actually oru chinna chinna vishayam dhaan sir. basically enna kind of health style modification pannanum appadindradha pannanum. namakku adhula irundhu overcome panni varalaam.
Speaker 0
155.87s
Okay.
Speaker 1
156.01s
obviously you might love diet-la iruppeenga. insulin resistance irukkarathunaala diet-la iruppeenga. correct-aa?
Speaker 1
162.13s
so perfect aayiduchu. namma follow pannittu varomaa?
Speaker 0
163.83s
Illa maa let me do one thing I am out of town. Ya okay. Saturday Sunday.
Speaker 1
165.99s
Ya okay.
Speaker 0
168.43s
ai vil praababli visit da center and understand mor.
Speaker 1
170.87s
ya shur sir. so one division to give a call back sir.
Speaker 0
174.55s
aa probably next week sometime I will visit where exactly it is.
Speaker 1
175.11s
Okay.
Speaker 1
178.29s
aa I will share you the location sir.
Speaker 0
180.15s
Please. Okay.
Speaker 1
180.55s
okay this is nivitha just save this number. so whenever you are coming to our center just give a call back. i will be guiding you sir.
Speaker 0
185.35s
Guiding you sir.
Speaker 1
186.93s
thank you sir. have a good day.