A
Call Intelligence
Anil with Nivitha — Feb 16, 2026 11:57
Deal Lost
Cold
Call History
1 attemptRep Performance
1.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
0.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
3No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with Anil.
Low Performance: Nivitha
Nivitha scored 1.0/10 on call with Anil. Review recommended.
No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Anil. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Malayalam
Brand Awareness
none
Brand Sentiment
neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
unknown
Lead Type
follow_up
Conversation Flow
Opening Type
greeting
Opening Quality
poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:13 (13s)
Primary Language
Malayalam
Secondary Language
English
Code Switching
Low
Total Speaker Turns
5
Rep Words / Customer Words
4 / 6
Rep Longest Monologue
2s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 0.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
None
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
100:05
Customer Identification
Customer identifies as 'Anil' before the call terminates.
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Customer simply identifies himself. |
Call Transcript
Click to expand
Speaker 0
0.65s
Hello. Hello.
Speaker 1
0.89s
Hello
Speaker 1
2.79s
Hello.
Speaker 0
5.63s
Ithu Anil.
Speaker 1
6.19s
Hello.