A
Call Intelligence
Ashish with Nivitha — Feb 16, 2026 12:43
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
8.0/10
Pitch Effectiveness
5.0/10
Engagement
6.0/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
5.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Ashish. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
inquiry_response
Opening Quality
Moderate
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
51% into call
Pitch Approach
Problem-Solution
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:54 (55s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
21
Rep Words / Customer Words
84 / 72
Rep Longest Monologue
5s
Customer Longest Monologue
12s
Silence Gaps (>2s)
2 (max 2.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Time
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Location mismatch
yes but I am in Calcutta.
|
logistics | Customer | Yes | feature/capability statement | Good |
|
No time to talk
I can't speak now I don't have time.
|
time | Customer | Yes | alternative channel offer | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Rep | -- | Neutral | Referencing the lead's form submission about regular checkups. |
Key Moments
200:28
Location Clarification
Agent overcomes the potential barrier of the lead being in Kolkata by mentioning Pan-India services.
00:36
Time Constraint Objection
Lead shuts down the conversation due to lack of time but provides a clear path for follow-up via WhatsApp.
Discovery Questions
2
Q1
Which city are you from?
Q2
Do you have any specific health goal or any health concerns?
Trust Signals
2
Lead confirms they filled the form
Lead asks for a message so they can call back
Enthusiasm Signals
1
Yes yes yes
Resistance Signals
1
I can't speak now I don't have time
Confusion Signals
1
I can't hear you well
Topics Discussed
Health checkups
Location/Kolkata
Pan-India diagnostics
WhatsApp follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Lead is slightly confused by audio quality. |
| Discovery | 2 | neutral | Confirms location and interest in checkups. |
| Closing | 3 | neutral | Lead repeatedly states they have no time and requests a text. |
Call Transcript
Click to expand
Speaker 1
0.79s
hello
Speaker 0
1.17s
Hello.
Speaker 1
4.01s
Hmm.
Speaker 0
4.61s
ajithu nimitha from i o health.
Speaker 0
8.43s
visiting enquiry regarding i o health. that you will be diagnosing if like regularly right.
Speaker 1
15.33s
I can't hear you well. Which city are you from?
Speaker 0
17.83s
aayin fram chennai sar.
Speaker 1
19.71s
Accha.
Speaker 0
20.43s
a you have mentioned in the form like you will be doing health checkups like regularly right.
Speaker 1
26.53s
yes but I am in Calcutta.
Speaker 0
28.97s
oke sar. so vi haav a paan india dayagnostiks.
Speaker 1
32.31s
Okay.
Speaker 0
32.37s
Okay. Just wanted to know do you have any specific health goal or any health concerns?
Speaker 1
36.13s
Yes yes yes but I can't speak now I don't have time. I'll call you if you send me a message just say anything on a SMS your company name and I'll call you back.
Speaker 0
39.01s
I don't have
Speaker 0
40.07s
Hello
Speaker 0
48.67s
Yes sure sir. I will text you in WhatsApp. Okay.
Speaker 1
49.25s
Sir, I will text you in WhatsApp, okay?
Speaker 1
51.73s
oke oke.
Speaker 0
52.45s
thank you sir. have a good day.
Speaker 1
53.27s
Okay thank you.