A
Call Intelligence
Sumit Bhattacharya with Nivitha — Feb 14, 2026 11:11
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
8.0/10
Pitch Effectiveness
2.0/10
Engagement
4.0/10
Conversion Probability
40.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Sumit Bhattacharya. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
32% into call
Pitch Approach
Direct
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:24 (25s)
Primary Language
English
Code Switching
None
Total Speaker Turns
13
Rep Words / Customer Words
38 / 15
Rep Longest Monologue
5s
Customer Longest Monologue
3s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Currently busy/at a doctor's place
Actually I am at a doctor's place. Can we talk later?
|
time | Customer | Yes | respectful postponement | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Rep | -- | Neutral | Initial enquiry follow-up |
Key Moments
200:15
Customer mentions being at a doctor's place.
This immediately shifts the call from a sales pitch to a scheduling task.
00:20
Rep proposes evening callback.
Secures a future touchpoint without being pushy.
Discovery Questions
1
Q1
visiting enquiry regarding health checkup like you will be doing it annually right?
Resistance Signals
1
Busy/At doctor's place
Topics Discussed
Health Checkup
Annual Frequency
Callback Scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Greeting and identification. |
| Middle | 2 | neutral | Customer explains they are at a doctor's place. |
| Closing | 3 | neutral | Agrees to a callback. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello.
Speaker 0
1.89s
Hello.
Speaker 1
3.29s
Yeah.
Speaker 1
4.75s
Yes.
Speaker 0
5.35s
this is nimitta pramaayuvu health.
Speaker 1
8.17s
Yeah.
Speaker 0
8.67s
visiting enquiry regarding health checkup like you will be doing it annually right?
Speaker 1
15.91s
Actually I am at a doctor's place.
Speaker 0
18.75s
Okay.
Speaker 1
19.03s
Can we talk later?
Speaker 0
20.13s
ya shur shal i call you back in the evening sir?
Speaker 1
23.19s
Yeah.
Speaker 0
23.73s
yaa. baay haav e gud de.