A
Call Intelligence
Sudhir Mehta with Nivitha — Feb 17, 2026 16:25
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
5.0/10
Pitch Effectiveness
1.0/10
Engagement
3.0/10
Conversion Probability
30.0%
Personalization
4.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Sudhir Mehta. Coaching opportunity.
No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with Sudhir Mehta.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
50% into call
Pitch Approach
Reference to lead source
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:19 (20s)
Primary Language
English
Code Switching
None
Total Speaker Turns
11
Rep Words / Customer Words
18 / 19
Rep Longest Monologue
3s
Customer Longest Monologue
4s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not a good time to talk
I am outside actually. Can you give me a call? tomorrow please.
|
time/convenience | Customer | Yes | agreement/compliance | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Negative | Referencing the commercial/ad the lead filled out. |
Key Moments
100:12
Customer Interruption
Customer stops the pitch to explain he is outside, shifting the call from a sales attempt to a scheduling task.
Resistance Signals
1
I am outside actually
Topics Discussed
Introduction
Lead Source Reference
Scheduling Follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledged identity. |
| Closing | 2 | neutral | Stated he was outside and requested a callback. |
Call Transcript
Click to expand
Speaker 0
0.85s
hello
Speaker 1
3.03s
Hello?
Speaker 0
3.95s
Yes?
Speaker 1
4.53s
Sir good afternoon this is Niveda from IO.
Speaker 0
7.73s
from
Speaker 1
8.53s
As a Sudhir.
Speaker 0
9.91s
Yes.
Speaker 1
10.61s
You compare to the commercial?
Speaker 0
12.73s
I am outside actually. Can you give me a call?
Speaker 0
16.41s
tomorrow please.
Speaker 1
17.45s
so so so.
Speaker 0
19.41s
Yeah.