A
Call Intelligence
Tejesh Dandiya with Nivitha — Feb 18, 2026 18:04
Deal Lost
Cold
Call History
2 attemptsRep Performance
4.0/10
Pitch Effectiveness
3.0/10
Engagement
5.0/10
Conversion Probability
0.0%
Personalization
4.0/10
Technical Quality
5.0/10
Active Alerts
2Poor Objection Handling: Nivitha
Nivitha handled only 0% of 2 objections on call with Tejesh Dandiya.
No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Tejesh Dandiya. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Hindi
Brand Awareness
Moderate
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Cold
Decision Maker
Decision Maker
Lead Type
b2c
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
45% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
polite_decline
Call Structure
Duration
1:54 (115s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
31
Rep Words / Customer Words
218 / 134
Rep Longest Monologue
19s
Customer Longest Monologue
12s
Silence Gaps (>2s)
1 (max 2.5s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
No
Total Objections
2
Handled Successfully
0
Handling Rate
0%
Dominant Category
Logistics
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Location/Geography
But if that is in that system is in Chennai, then it is not...
|
logistics | Customer | Yes | alternative offering | Average |
|
Product Fit
I honestly I would not I would not like to go for this blood test and all.
|
product | Customer | No | none | Poor |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Customer | -- | Negative | Customer saw an ad for a system that diagnoses the entire body. |
| blood test | Rep | -- | Negative | Offered as a pan-India alternative to the physical diagnostic system. |
Key Moments
300:14
Location Query
Customer immediately identifies the primary hurdle (Mumbai vs Chennai).
00:31
Ad Clarification
Customer explains he was attracted to a specific 'system' (likely the full body scanner), not a blood test.
01:27
Hard Rejection
Customer explicitly states he does not want a blood test, ending the sales opportunity.
Discovery Questions
1
Q1
Can you please share your pin code sir?
Enthusiasm Signals
1
There is some system which can diagnose the entire body, thank you very much to know
Resistance Signals
2
I honestly I would not I would not like to go for this blood test and all
I would not like to go ahead
Confusion Signals
2
you guys are based out in what Mumbai or where?
to then india ke how will we work?
Topics Discussed
Location
Full Body Diagnostics
Blood Test
Longevity
Regeneration
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite and clarifying location. |
| Discovery | 2 | negative | Realized the service he wanted is location-bound. |
| Pitch | 3 | neutral | Explicitly rejected the blood test alternative. |
| Closing | 4 | neutral | Polite sign-off. |
Call Transcript
Click to expand
Speaker 0
0.61s
hello
Speaker 1
2.09s
Hello?
Speaker 1
4.31s
hai.
Speaker 0
5.27s
haay so dis is nivedha from i os stage.
Speaker 1
8.63s
tejesh dandiya.
Speaker 0
9.23s
Yeah sir. We did an enquiry for IO health related checkups.
Speaker 1
14.63s
Ya hai but you guys are based out in what Mumbai or where?
Speaker 0
18.73s
chennai sir, chennai.
Speaker 1
20.73s
to then india ke how will we work?
Speaker 0
22.61s
We have a all panel diagnostic sir. For certain services. So we have a blood test service in Mumbai. Can you please share your pin code sir?
Speaker 1
31.09s
No no one minute one minute one minute one minute. So basically when I saw your ad I realized.
Speaker 0
37.13s
Okay.
Speaker 1
37.23s
There is some system which can diagnose the entire body, thank you very much to know. Yeah. But if that is in that system is in Chennai, then it is not...
Speaker 0
42.55s
Exactly.
Speaker 0
44.19s
but he
Speaker 1
50.17s
helpful tumi.
Speaker 0
50.37s
helpful
Speaker 0
51.49s
So some people they might come to Chennai for a whole body diagnostics and even for regeneration. People who are really into longevity right. They come to Chennai for regeneration. But people who are very health concerned so they will take a blood test from IO. So it's a comprehensive blood test which is a pan diagnostics.
Speaker 0
70.99s
pan India diagnostics. and we will be like having you will be having a liver functioning, kidney functioning, cardiac arrest market, what and all issues it will create in future, right?
Speaker 1
72.59s
alli
Speaker 0
81.17s
That one we can screen it now.
Speaker 0
83.43s
that is what IO comprehensive blood test.
Speaker 0
87.31s
like
Speaker 1
87.39s
No, I agree, but I honestly I would not I would not like to go for this blood test and all.
Speaker 0
93.29s
okay sir understood.
Speaker 1
94.59s
Yeah, I wanted to be a part of that kind of diagnosis which is not possible at this moment since you are there in Chennai.
Speaker 0
101.17s
Okay.
Speaker 1
101.35s
So so then in that case I would not go I would not like to go ahead.
Speaker 0
106.13s
oke sar. so if you have any queries in future just give a call back regarding this. oke sar.
Speaker 1
111.49s
No problem ma'am. Thank you.
Speaker 0
112.77s
haav e gud de.
Speaker 1
113.83s
Thank you, ma'am.