A
Call Intelligence
None with Nivitha — Feb 04, 2026 11:20
Deal Lost
Warm
Call History
4 attemptsRep Performance
7.0/10
Pitch Effectiveness
0.0/10
Engagement
5.0/10
Conversion Probability
60.0%
Personalization
6.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with None.
No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Hindi
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Partial
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:31 (32s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
12
Rep Words / Customer Words
38 / 32
Rep Longest Monologue
4s
Customer Longest Monologue
5s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Decision Maker
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Need to consult doctor
let you know aftar talking to my doctor.
|
authority | Customer | Yes | acceptance | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Other | Reference to previous discussion and pricing sent. |
Key Moments
200:12
Product Reference
Rep establishes context by mentioning the IO 181 blood test.
00:25
Doctor Consultation Mention
Customer identifies the primary hurdle to closing the sale (external consultation).
Trust Signals
1
Customer confirms receipt of reports and pricing.
Resistance Signals
1
Customer defers decision to his doctor.
Topics Discussed
IO 181 Blood Test
Pricing
Sample Reports
Doctor Consultation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges the call. |
| Closing | 2 | neutral | Provides a clear next step. |
Call Transcript
Click to expand
Speaker 1
1.25s
Hello.
Speaker 0
1.61s
Hello hello.
Speaker 0
3.97s
aa sir good afternoon. nimitha from igo.
Speaker 0
8.17s
kaaling phiram aivu saar.
Speaker 1
11.33s
ya.
Speaker 0
12.05s
SDV spoke regarding IO 181 blood test, right sir?
Speaker 1
19.91s
yesterday you sent me some
Speaker 0
22.49s
sample reports and the pricing details sir.
Speaker 1
22.79s
Full reports
Speaker 1
25.65s
ki aayi let you know aftar talking to my doctor.
Speaker 0
28.17s
oh ya sure sir. sure.
Speaker 1
29.99s
Okay.
Speaker 0
30.25s
just confirm with the same number okay.