A
Call Intelligence
Javahar with Nivitha — Feb 03, 2026 12:53
Deal Lost
Warm
Call History
4 attemptsRep Performance
7.0/10
Pitch Effectiveness
7.0/10
Engagement
8.0/10
Conversion Probability
70.0%
Personalization
7.0/10
Technical Quality
6.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Hindi
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
new_inquiry
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
55% into call
Pitch Approach
Product-centric
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
2:39 (159s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
46
Rep Words / Customer Words
268 / 134
Rep Longest Monologue
10s
Customer Longest Monologue
7s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
6
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Product Feature
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Inquiry about culture tests
and you are doing the culture
|
product feature | Customer | Yes | direct clarification | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 18000.00 | Positive | Main package discussed for the family of three. |
Key Moments
300:21
Serviceability Confirmation
Confirmed the lead is actionable in Kolkata (700019).
01:24
Family Requirement Clarification
Customer clarifies the need for 1 male and 2 female tests, defining the deal size.
02:06
Timeline Commitment
Customer commits to 'within this month', moving the lead to 'Warm'.
Discovery Questions
3
Q1
When are you planning for that?
Q2
Just wanted to know your pin code?
Q3
By this month or else like this week?
Trust Signals
3
Sharing pin code immediately
Asking for specific technical details (culture reports)
Confirming family members involved
Resistance Signals
1
Audio quality issues caused temporary frustration/repetition
Confusion Signals
1
Confusion over whether culture tests are included
Topics Discussed
AIWO 181 Package
Biomarkers
Blood and Urine Analysis
Culture Tests
Pricing
Family Health
Service Availability
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Direct and functional. |
| Discovery | 2 | neutral | Asking specific questions about culture tests and reports. |
| Closing | 3 | positive | Agrees to review WhatsApp and confirms timeline. |
Call Transcript
Click to expand
Speaker 1
0.37s
Hello.
Speaker 0
1.09s
hello, okey javahar.
Speaker 1
3.75s
Han ji boliye.
Speaker 0
4.81s
aa so this is nitha from i o.
Speaker 1
7.23s
Ha.
Speaker 0
8.27s
aa we did an enquiry for i o one eighty one. this planning for three people right?
Speaker 1
14.31s
Yes.
Speaker 0
15.11s
aa just wanted to know your pin code sir so that I can see the service availability.
Speaker 1
19.35s
seven triple zero one nine.
Speaker 0
21.75s
aa ya okay so service available at your location sir. so when are you planning for that?
Speaker 1
27.15s
Can you send me the complete what test you are doing? Yeah sir,
Speaker 0
32.43s
ya sir. ai hav shared the sample report for yu. just hav a look at it.
Speaker 0
37.49s
aa how sam aa then we just wanted to know only the blood test right sir.
Speaker 1
43.77s
yaa onli blasthes. yuurin.
Speaker 0
46.33s
yes sir blood test and urine analysis sir.
Speaker 1
49.11s
and you are doing the culture
Speaker 0
53.49s
Not your no sir no cultural reports and all.
Speaker 1
54.03s
Hello.
Speaker 1
57.29s
no no culture.
Speaker 0
58.71s
Hello sir.
Speaker 1
60.21s
Ha to then ha how much is the cost?
Speaker 0
66.15s
the price of sir tell me sir.
Speaker 1
69.29s
both both three husband wife and my daughter married daughter.
Speaker 0
77.29s
saari saar, i kaaḍan gēṭ yu.
Speaker 1
79.29s
haan?
Speaker 0
81.47s
no sir i didn't i didn't hear you properly.
Speaker 1
84.71s
I need the test for one male and two female.
Speaker 0
90.71s
saari. iyar vaais is breaking saar. halo.
Speaker 1
95.15s
I've already written to you, need test report for one male and two female.
Speaker 0
102.99s
aa yes okay sir.
Speaker 0
106.49s
So you just want me to share the female report as well as male report, sample reports, right?
Speaker 1
112.13s
Yes yes yes.
Speaker 0
112.93s
ya sure sir. i will send it to you. just have a look at it. so what and all biomarkers are covered you will get an idea about it okay?
Speaker 1
115.55s
Hello.
Speaker 1
120.81s
okay okay
Speaker 0
121.63s
aa just wanted to know when are you planning the test sir? by this month or else like this week?
Speaker 1
126.75s
with in this month.
Speaker 0
129.27s
Yes okay sir. The price of one eighty one is eighteen thousand sir. This includes your complete one eighty three biomarkers along with you will get the doctor consultation and traded diet chart sir.
Speaker 1
140.79s
You send me by the post.
Speaker 0
143.15s
Yes.
Speaker 0
144.37s
ye, i have already shared in whatsapp sir, just have a look at it.
Speaker 1
144.89s
I have already
Speaker 0
149.29s
just give me a text or call whenever you have a recommendation. i am ready to help you at any time sir.
Speaker 1
149.95s
Okay.
Speaker 1
153.29s
Medical health
Speaker 1
155.31s
okay okay
Speaker 0
156.15s
thank you sir. have a good day.
Speaker 1
159.01s
thank you.