A
Call Intelligence
Gautam Ghosh with Nivitha — Feb 11, 2026 17:04
Deal Lost
Cold
Lead Source
Meta AdsCall History
3 attemptsRep Performance
4.0/10
Pitch Effectiveness
1.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Gautam Ghosh. Coaching opportunity.
No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with Gautam Ghosh.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Bengali
Brand Awareness
None
Brand Sentiment
Confused/Neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
40% into call
Pitch Approach
Inquiry follow-up
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:30 (30s)
Primary Language
English
Secondary Language
Bengali
Code Switching
Low
Total Speaker Turns
15
Rep Words / Customer Words
58 / 26
Rep Longest Monologue
4s
Customer Longest Monologue
3s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Slightly Negative
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Lead Quality
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Did not make inquiry
no no I have not given any enquiry.
|
no interest / lead quality | Customer | No | polite acceptance | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Rep | -- | Interested | Reason for calling regarding an inquiry received. |
Key Moments
200:10
Customer Confusion
Customer asks what they are supposed to do, indicating they don't recognize the brand or the reason for the call.
00:22
Explicit Denial
Customer denies making the inquiry, effectively ending the sales opportunity.
Resistance Signals
1
no no I have not given any enquiry
Confusion Signals
1
it's a what I am supposed to do?
Topics Discussed
Identity verification
Health checkup inquiry
Denial of intent
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirms identity. |
| Discovery | 2 | neutral | Asks 'what I am supposed to do?' |
| Closing | 3 | neutral | Denies inquiry and ends call. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello
Speaker 0
0.13s
Hello
Speaker 1
1.05s
hello?
Speaker 0
2.11s
aa is this gautam?
Speaker 1
3.27s
yes.
Speaker 0
4.55s
And because this is Nivitha from IO Healthcare.
Speaker 1
8.19s
Aiyo.
Speaker 0
9.05s
it's a
Speaker 1
10.27s
what I am supposed to do?
Speaker 0
12.43s
aa visitin inquiry regarding a health checkup sir.
Speaker 0
16.29s
this one thing that I received an enquiry regarding a health checkup.
Speaker 1
22.25s
health checkup. no no I have not given any enquiry.
Speaker 0
23.09s
Yes.
Speaker 0
24.73s
So okay so if you have any enquiries just give a call back regarding this okay.
Speaker 1
28.39s
okay.
Speaker 0
29.07s
bayasa have a good day.