A
Call Intelligence
Ganesh Kamath with Nivitha — Feb 14, 2026 16:19
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
5.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
10.0%
Personalization
3.0/10
Technical Quality
2.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
34% into call
Pitch Approach
Clarification-based
Closing Attempt
Yes
Closing Technique
alternative_close
Call Ending
natural_end
Call Structure
Duration
0:46 (47s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
16
Rep Words / Customer Words
84 / 42
Rep Longest Monologue
7s
Customer Longest Monologue
7s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Time
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Mistaken Identity/Spam suspicion
Getting loan or something?
|
trust/identity | Customer | Yes | direct correction | Good |
|
Busy/Time Constraint
is it possible for you to, you know, WhatsApp your I'm sitting somewhere?
|
time | Customer | Yes | compliance | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Rep | -- | Neutral | Mentioned as the reason for the form submission. |
Key Moments
200:14
Loan Confusion
Critical moment where the customer misidentified the brand; required immediate correction to maintain credibility.
00:31
WhatsApp Request
Customer signals he is unable to talk, shifting the sales channel from voice to text.
Discovery Questions
1
Q1
do you have any health goal or any health concern sir?
Resistance Signals
2
Getting loan or something?
I'm sitting somewhere
Confusion Signals
1
Confused AIWO with a loan provider
Topics Discussed
Health checkup frequency
Lead source verification
WhatsApp follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Thought it was a loan call. |
| Discovery | 2 | neutral | Acknowledged the health center context. |
| Closing | 3 | neutral | Requested WhatsApp details to end the call quickly. |
Call Transcript
Click to expand
Speaker 0
1.57s
hello
Speaker 1
2.91s
Haan ji.
Speaker 0
3.55s
asus kanesh.
Speaker 0
6.07s
this is nimita from io health.
Speaker 1
9.11s
okay.
Speaker 0
9.73s
recently enquire kariyirukkāyirunnu. I was one of them better sir.
Speaker 1
14.77s
Getting loan or something?
Speaker 0
16.45s
sorry. no sir. it's a health care center. you submit to the firm like you will be doing your health checkup regularly right?
Speaker 1
23.51s
right right.
Speaker 0
24.49s
aa just wanted to know do you have any health goal or any health concern sir?
Speaker 1
31.35s
So actually, is it possible for you to, you know, WhatsApp your I'm sitting somewhere? I was wondering. Yeah, yeah, sure, sir.
Speaker 0
37.93s
ya ya shur sir. ai vil sher iru da ditels vaat evar vi iru dui in vaivo.
Speaker 0
41.51s
Okay just have a look.
Speaker 1
41.81s
Just have a look.
Speaker 0
43.79s
shyur sar. hav e gud de.
Speaker 1
46.21s
thank you.