A
Call Intelligence
Asma ibrahim.Fugawala with Nivitha — Feb 16, 2026 12:41
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
4.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Asma ibrahim.Fugawala. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English/Hindi
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:30 (31s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
12
Rep Words / Customer Words
48 / 13
Rep Longest Monologue
6s
Customer Longest Monologue
2s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
High
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
No Need
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
No health concerns
no no nothing no nothing thank you.
|
product_fit | Customer | No | none | Poor |
Key Moments
100:24
Customer Rejection
The customer explicitly states they have no health concerns, effectively ending the sales opportunity.
Discovery Questions
2
Q1
where is it an enquiry regarding i o health like you'll be doing a specific health issues or you'll be doing the Diagnosis
Q2
do you have any specific health concern or any?
Resistance Signals
3
Immediate denial of needs
Short, clipped responses
Quickly ending the call
Topics Discussed
Health concerns
Diagnosis
AIWO Health introduction
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges identity. |
| Discovery | 2 | neutral | Quickly denies having any health concerns. |
Call Transcript
Click to expand
Speaker 0
1.35s
Hello.
Speaker 0
3.17s
is it asma? asma?
Speaker 1
4.71s
Yes.
Speaker 0
5.59s
aa this is nimitha from iwo health ma'am.
Speaker 1
8.47s
Hmm.
Speaker 0
9.21s
uh where is it an enquiry regarding i o health like you'll be doing a specific health issues or you'll be doing the
Speaker 0
17.67s
Diagnosis
Speaker 1
18.15s
regarding
Speaker 0
20.71s
do you have any specific health concern or any?
Speaker 1
24.35s
no no nothing no nothing thank you.
Speaker 0
26.51s
Okay.
Speaker 1
29.77s
so okay da chalu.