A
Call Intelligence
Nirmala P with Nivitha — Feb 21, 2026 10:50
Deal Lost
Warm
Lead Source
Meta AdsCall History
2 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
70.0%
Personalization
9.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
Yes
Cross-sell Attempted
Yes
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral/Inquisitive
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Sole Decision Maker
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
6
Pitch Start
15% into call
Pitch Approach
Consultative/Educational
Closing Attempt
Yes
Closing Technique
soft_close
Call Ending
natural_end
Call Structure
Duration
13:19 (799s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
168
Rep Words / Customer Words
1142 / 684
Rep Longest Monologue
54s
Customer Longest Monologue
32s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Budget
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price is too high
That's too high there. 75,000.
|
price | Customer | Yes | downselling / value re-alignment | Excellent |
|
Location/Convenience
Do you have a census here or is it only a home based?
|
logistics | Customer | Yes | service clarification | Good |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Rep | 75000.00 | Negative | Comprehensive one-day program in Chennai |
| aiwo 181 blood test | Rep | 8500.00 | Positive | Core diagnostic package |
| dexa scan | Rep | 2000.00 | Interested | Bone density and fat composition analysis |
Key Moments
305:26
Customer reveals 20kg weight gain
Critical discovery point that allows the rep to pivot the pitch to metabolic health.
09:01
75k Price Reveal
Major friction point; customer almost disengages due to cost.
12:22
Downsell to 181 Package
Successfully saves the lead by offering a price point (8.5k) the customer accepts.
Discovery Questions
4
Q1
Any specific health concern or health goal?
Q2
Where are you currently based in Bombay?
Q3
May I know how much budget you can spend for your health?
Q4
Whether you have bloating, constipation?
Trust Signals
3
Sharing specific weight gain numbers (20kg)
Asking for the center's physical location in Chennai
Saving the rep's WhatsApp number
Enthusiasm Signals
2
Asking specific questions about DNA and inflammation
Willingness to travel to Chennai for specific tests
Resistance Signals
2
Price objection to Master Health Checkup
Initial skepticism about having filled a form
Confusion Signals
1
Difference between Mumbai and Chennai services
Topics Discussed
Weight Gain
Predictive Diagnostics
DEXA Scan
Bone Density
Protein Absorption
Inflammation
Home Collection
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Slightly confused about the source of the call. |
| Discovery | 2 | neutral | Starts sharing personal health struggles and weight gain history. |
| Price Reveal | 3 | neutral | Strong rejection of the 75k price point. |
| Closing | 4 | positive | Happy with the lower-priced alternative and WhatsApp follow-up. |
Call Transcript
Click to expand
Speaker 1
0.27s
Hello
Speaker 0
1.09s
Hello.
Speaker 0
2.93s
Naan vandhu sneivitha from my home.
Speaker 1
5.83s
Okay.
Speaker 0
7.09s
Oru inquiry for health checkup ma'am.
Speaker 1
11.69s
Aa I go
Speaker 0
13.53s
S Ma'am.
Speaker 1
14.07s
Okay
Speaker 0
15.57s
I just wanted to know any specific health conserve or any health goal ma'am.
Speaker 1
20.31s
Well I don't recollect having sent to the interest. Can you just give me a brief about your services?
Speaker 0
26.97s
Ya sure ma'am, and the resident form like you have filled, you will be doing your health checkups regularly right?
Speaker 1
32.87s
Mm-hmm.
Speaker 0
33.45s
Annually and I was a preventive care.
Speaker 1
37.17s
Mm
Speaker 0
37.99s
So basically if you are checking in some other hospitals or any other labs right, they used to screen only what and all issues you have currently.
Speaker 0
46.45s
But they won't predict what it all comes in the future.
Speaker 1
46.67s
Balli
Speaker 0
49.55s
That is what IO does basically.
Speaker 0
52.15s
Okay we have some diagnostics like IO one eighty one comprehensive blood test.
Speaker 1
53.13s
Okay bye.
Speaker 0
57.41s
andru moondru aindhu packages vich helps yu tu faind aut vaat all isyuz yu vil phes in da fyuchar.
Speaker 1
57.69s
Mm-hmm.
Speaker 1
63.49s
Mm.
Speaker 0
63.69s
Not even in current even in the future.
Speaker 1
66.65s
Mm-hmm.
Speaker 0
67.37s
uh like most labs they will be covering diabetes, thyroid, lipid profiles, cardiac arrest markers. so we like we used to cover those uh biomarkers along with we will be covering tumor panels.
Speaker 1
73.23s
So veeru
Speaker 0
80.09s
Aa cancer panels and arthritis profile, omega profiles, so that which is used to screen uh how your heart health is, how your knee, how in future how you will be like for a joint pain, you will whether you will get a joint pain or whether you will get a cardiac risk, that is all we use to screen it ma'am.
Speaker 0
99.73s
And Omega obviously we know right basically we don't get it from.
Speaker 0
103.75s
From our body we used to get it from outside right, so this omega three will be screened based on that how we will be judging how your heart health is and how your brain development is brain health is.
Speaker 1
115.37s
Mm-hmm.
Speaker 0
116.13s
This is a comprehensive test ma'am, and along with this you will get a doctor consultation, and based on this report uh you will you will get a lifestyle modification guidance along with a diet consultation with a diet chart ma'am.
Speaker 1
129.63s
Mm-hmm. Where are you currently based in Bombay?
Speaker 0
131.35s
Aa
Speaker 0
133.67s
Aa can I can you please share your pin code ma'am? I'll check the service availability. We do the pan India diagnostics. We are basically from Chennai.
Speaker 1
140.21s
Pathikili friends.
Speaker 1
142.35s
Mm-hmm.
Speaker 0
142.89s
And we have pan-interdiagnostic, so our technician will be coming to your place for blood sample collection.
Speaker 1
148.61s
Okay.
Speaker 0
149.77s
Avudhu.
Speaker 1
149.77s
So it is naangu tripple zero onbadhu it's in Bombay.
Speaker 0
152.37s
Can you please this is center part of Bombay right ma'am you are in the city right.
Speaker 1
156.37s
Sari
Speaker 0
157.07s
So obviously we have service over there ma'am no issues.
Speaker 0
160.51s
So you will get the reports in three days and based on this report our doctors will be recommending you what kind of foods you have to take or what kind of exercise. For some people they will recommend some exercise also, muscle exercise and muscle tightening exercise.
Speaker 0
174.43s
Andha.
Speaker 1
174.91s
Do you have a census here or is it only a home based and a video call based service? What is it?
Speaker 0
179.85s
Aa it is a center in Chennai but you are from Mumbai right, so you can have a doctor consultation through online also, so if you are planning to come to Chennai.
Speaker 1
187.67s
Aa enna paranjathu Chennai.
Speaker 0
189.15s
Aa we can have a moondru aaru program like it's a one day program.
Speaker 0
194.43s
It's a mass health checkup in which we have three types of blood tests like food intolerance, amino acid, this comprehensive blood test and for a gut microbiome that is gut related issues we have gut microbiome test.
Speaker 1
194.83s
Athu health check.
Speaker 0
206.19s
Physiotherapy sessions you have and skin analysis.
Speaker 1
206.45s
Physiotherapy
Speaker 0
209.05s
Dextran scan, we go to MAT, PCG, Echo, that will be like complete ondru day program ma'am.
Speaker 1
209.53s
Exactly.
Speaker 1
214.81s
Okay
Speaker 0
215.43s
So if you are planning to join, you can take a one day program.
Speaker 1
219.11s
Mm mm mm
Speaker 0
219.73s
Aur else we can make an appointment for a doctor, I mean blood sample collection at your place itself ma'am.
Speaker 1
226.63s
So what is the difference like if I do it in Bombay and in Chennai?
Speaker 0
230.83s
Actually in Bombay we have only blood sample collection.
Speaker 1
235.11s
Okay.
Speaker 0
235.55s
It's a pan-antibiotic diagnostics, right? I told, right? So, only based on that blood test and urine analysis, you will get the report. It kind of comprehensive uh testing alone, okay? If you come to Chennai, a place, right?
Speaker 1
242.81s
Mm.
Speaker 0
248.67s
It will be a master health checkup.
Speaker 1
248.99s
Aa
Speaker 0
250.73s
So some people they will have some heart issues.
Speaker 1
253.87s
Mm
Speaker 0
254.17s
For some people if they have heart issues.
Speaker 1
255.61s
Aa paatheesukkudhu.
Speaker 1
256.71s
Ithu just a sec, so this is like a proper medical diagnostic center? Yes ma'am, ithu or is it a wellness center?
Speaker 0
261.25s
Yes ma'am. It's a wellness center.
Speaker 1
265.29s
Aa
Speaker 0
265.31s
Aa wellness set up but certified wellness undu scientifically proved certified wellness undu.
Speaker 1
271.45s
So the kind of blood test that you take, see now there is a there are many people who come up with saying you know.
Speaker 0
274.39s
Ya
Speaker 1
278.23s
We research your DNA and we can tell you which food is not good for you, which food is good for you, what you should avoid, because that is what is putting on weight.
Speaker 0
282.63s
S.
Speaker 1
287.43s
On that on those parameters would you be able to guide or no?
Speaker 0
291.55s
Obviously yes ma'am, see basically we can lie but your blood can't lie, okay? This is not initial, see we can say like if you take Instagram, right? Instagram you take, we will get the diet chart, okay? But whether it will suit you, that is the matter here.
Speaker 1
303.89s
But whether
Speaker 1
307.43s
I'm okay being diagnosed, where in Chennai are you?
Speaker 0
307.49s
Aa
Speaker 0
309.13s
Aa
Speaker 0
312.15s
Sorry Ma'am fail.
Speaker 1
313.71s
Chennaiyila unga center enga irukku?
Speaker 0
316.07s
MRC Nagar Pattinampakkam Ma'am near Adaiyar.
Speaker 1
318.87s
Adaiyara okay
Speaker 0
319.79s
Adayara okay yes ma'am
Speaker 1
321.83s
Sari, idhu vandhu evvalavu time aagum? See I want to.
Speaker 1
326.95s
Naan solren over the last moonru years-la put on like irubathi kilos, okay ma'am, multiple factors irukku.
Speaker 0
331.77s
Okay Ma'am.
Speaker 1
334.53s
Stress induced irukku, personal problem, professional issues-laam irukku, sariya? Okay, but I had come across one more program in Insta where they are able to mark your DNA and tell you what is causing problem of weight gain, what you should have, what you should not have.
Speaker 0
338.13s
Ya okay.
Speaker 0
343.23s
Verum sir.
Speaker 0
351.13s
Of course Ma'am.
Speaker 1
352.15s
Appadi appadi ungalukku andha service irukka? Yes ma'am.
Speaker 0
355.29s
Yes Ma'am.
Speaker 0
357.07s
Irukku ma'am, basically weight gaining paartheenganna ungalukku oru oru problemnaalathaan enakku weight eridhunu solla mudiyaadhu. Obviously you said right, stress oru oru reason, proper sleep illanna oru reason, even namma propera breathe pannalanna kooda it will gain weight.
Speaker 1
364.13s
Aamaa.
Speaker 1
365.53s
Oru.
Speaker 1
366.81s
Aa
Speaker 1
368.81s
Namma
Speaker 1
373.15s
Sari.
Speaker 0
373.67s
Basica okay apart from this ippa namakku nammaloda body wise paatheenganna ungalukku vandhu lipid profile ippa cholesterol irukku illa thyroid irukku sugar irukku generally I am telling idhula enna reasonsna ungalukku sugar ungalukku vandhu weight increase aagum.
Speaker 1
381.57s
Styroid irukku.
Speaker 1
388.43s
Mm mm
Speaker 0
388.81s
So I recommend you to take a blood test, yenna blood test eduthathaan edhanala ungalukku vandhu first vandhu.
Speaker 0
395.67s
Ungalukku weight gain aagudhunu theriyum, so I told right if you take a master health checkup.
Speaker 0
401.35s
Adhula vandhu DEXA scan include aagum ungalukku.
Speaker 0
404.13s
ECG ekkondhaan obviously you know obviously you know like blockage irukkaa illa nammaloda health eppadi irukkunnu check pannuradhukku ECG ekkondhu. Dexa scan vandhu eppadinna nammaloda bone density your main age ma'am.
Speaker 1
404.63s
Aa
Speaker 1
415.49s
I am 47.
Speaker 0
416.83s
Forty seven obviously thirty plus women-kku vandhu bone density reduce aaga start aayidum correct-aa?
Speaker 1
422.51s
Mm
Speaker 0
423.07s
Calcium calcium deficiency varum, so nammaloda bone density eppadi irukku and muscle ladies women paatheenganna.
Speaker 0
430.03s
Muscle-ai vida fat konjam jaasthiyaa irukkum, because of indha breast places-aa irukkattum illa namakku andha under arm places-la thighs-la.
Speaker 1
433.09s
Nam
Speaker 0
438.05s
Nammalukku fat composition jaasthiya irukkum comparatively to women.
Speaker 1
440.79s
Kittu povom
Speaker 0
442.25s
Mm okay, so fat composition eppadi irukku? Nammalukku visceral fat eppadi irukku? So you told right, you have gained weight.
Speaker 1
442.43s
Okay
Speaker 0
448.49s
Whether if it is fat right muscle gain pannirundha it will be very healthy ma'am, if you are like konjam muscles paatheenganna namakku tight-aa irukkum but fat-a namma gain pannirundha it will kind of lose muscles.
Speaker 1
448.63s
Vithaiyappattu.
Speaker 0
459.29s
Adhu namakku fat aagum.
Speaker 1
459.79s
Fat kandippadum fat thaan.
Speaker 0
461.49s
Aa
Speaker 1
461.69s
Adhellam fact thaan because I know illa I am not able to do certain things what I was able to do in couple of years ago not very far just three four years now.
Speaker 0
465.47s
Ya
Speaker 0
469.63s
Okay so adhanala you feel fatigue ma'am.
Speaker 1
470.13s
So adhanaala
Speaker 1
472.27s
Of course I do, stiffness irukku, fatigue irukku.
Speaker 0
473.31s
Sari
Speaker 0
474.99s
Okay Ma'am.
Speaker 1
475.49s
Of course naan moochu moochu eduthalum weight podura maadhiri irukku, naan jaasthi saappidura junk-aa irundhu saappida maatten, I am very mindful about what I eat but I.
Speaker 0
484.07s
Okay
Speaker 0
485.81s
Okay.
Speaker 1
486.95s
Idhu konjam problems konjam varushathukku munnaala vandhadhunaala dhaan enakku idhu irukkunnu appadi thonudhu.
Speaker 0
491.51s
Okay Ma'am.
Speaker 1
492.05s
So see why I am giving you so much of time is I want to know.
Speaker 0
497.21s
Okay.
Speaker 1
497.89s
If you will be able to help me in understanding inflammation-nu solraanga illaiya.
Speaker 0
503.83s
Yes Ma'am
Speaker 1
505.31s
Ippo andha DNA-laam mark panni is it possible for you all?
Speaker 0
507.29s
Aa
Speaker 1
509.65s
Aa aastha health checkup is okay that is due only.
Speaker 0
512.89s
Ya ya I understand.
Speaker 1
513.55s
But apart from that will you be able to tell me which food item that I am taking is causing me weight gain?
Speaker 0
520.77s
Of course yes ma'am.
Speaker 1
522.15s
Aa appadiye.
Speaker 0
523.71s
See we have packages, I will tell you, explain I will explain you clearly okay, if you are free right now, see we have health care packages.
Speaker 1
527.11s
Aa
Speaker 1
529.43s
Health care impact
Speaker 0
531.25s
Okay may I know like how much budget you can spend for your health ma'am that is what I can.
Speaker 1
531.27s
Okay menu.
Speaker 1
535.87s
Idhu idhu ungaloda it depends ippo master health checkup sonneenga how much is that for?
Speaker 0
541.91s
That is seventy five thousand ma'am.
Speaker 1
545.13s
That's too high there.
Speaker 0
546.61s
Aa ezhuvathu aindhu aindhu, but if you are coming to Chennai right, you will come, you have a chance of coming to Chennai.
Speaker 1
547.27s
Fifth house.
Speaker 1
550.43s
Mm.
Speaker 1
553.05s
I can come to Chennai that's not a problem.
Speaker 0
554.35s
So we can we can go for moonu types of test, that's enough for you I think, that is more than enough, see IO onpathu onpathu.
Speaker 1
558.95s
Athu more than
Speaker 1
561.85s
Mm
Speaker 0
562.33s
So that is I told right it's a comprehensive blood test.
Speaker 1
565.43s
That is.
Speaker 0
565.61s
That is adhu ungalukku lipid profile, thyroid, liver functioning, kidney functioning varum, cardiac risk marker varum, arthritis profile, joint related-aa edhuna issues irukkura appadindradhu ungalukku therinjirum, inflammation markers ungalukku vandhuttu vitamin deficiencies irukkaannu therinjirum.
Speaker 1
579.07s
Mm okayva?
Speaker 0
579.31s
Okava
Speaker 0
580.57s
So idhu vandhu IO one eighty one, so complete screening along with you can go for a food intolerance test.
Speaker 1
587.63s
Mm-hmm.
Speaker 0
588.07s
So namakku edhavadhu ungalukku bloating issues adhu maadhiri edhavadhu issues irukkaa? Whether you have bloating, constipation.
Speaker 1
593.69s
Illa adhu fortunately adhu.
Speaker 0
594.87s
Current ratio
Speaker 1
596.85s
Illa thideernu adhellam solve aayittu, I have no clue how.
Speaker 0
600.23s
Okay adhu
Speaker 1
600.31s
Athu I use to have.
Speaker 0
602.33s
Okay.
Speaker 1
602.47s
Now I think for the past ondru ippo konja naalaave konja maasamaave enakku illa.
Speaker 0
608.69s
O
Speaker 1
608.69s
Correct-aa pogudhu, I I can feel it myself.
Speaker 0
612.41s
Okay.
Speaker 1
613.05s
So aama, so that fortunately I solved. I have no issue, adhu theriyala adhu eppadi pochunnu enakku theriyala, I used to have it before not now.
Speaker 0
618.79s
Okay.
Speaker 0
620.19s
Okay okay ma'am, so then you can go for one eighty one alone, yenna idhulaye vandhu ungalukku maximum cover aayidum. If you are not, you can go for three sixty right? Basic indha one eighty one comprehensive is more than enough to check edhunnalum ungalukku weight increase aagudhu and how can you reduce it.
Speaker 0
638.73s
Se basically I O what does is like reverse aging thaan, nammaloda paadiya complete-aa diagnose panni they will help you to reverse your age. Namma organs enna place-la irukku, edhunala weight increase aagudhu? Okay sir, some people into fitness right? Avangalukkum adhai help pannuvom, illa enakku healthy-aana way-la enakku weight reduce panna podhum.
Speaker 1
653.89s
Avanga
Speaker 0
658.25s
Food habits neenga solreengalaa, naan romba peculiar-aa konjam food thaan eduthiruppen, not like junk I will not take, but homemade food also veetoda namma enna quantity-la generally we will have like proteins niraiya saappidanum appadinnu solluvaanga, okay-vaa?
Speaker 0
670.95s
But even protein will convert as a fat if you didn't work out.
Speaker 1
670.97s
But
Speaker 1
675.17s
Mm.
Speaker 0
675.79s
That that is what happening, generally naan protein niraiya eduthukkiren, protein niraiya eduthukkiren, people are like appadithaan yosikkiraanga, but protein-oda absorption-ku we need fiber, adhu absorption-ku, adhe maadhiri dhaan oru calcium kammiyaa irundhurundhaa people will take vitamin D3.
Speaker 0
690.69s
But day three-yoda absorption generally onnoda onnu dependent thaan.
Speaker 1
691.03s
Mm.
Speaker 0
694.57s
Andha D N G absorption-ku vitamin K kandippa thevaippadum.
Speaker 0
699.39s
Mm, so this is what we have to know, namma body-kku enna set aagum, adhai eppadi correct-aa proper-aa consume pannanum, that is what our IO doctor tells.
Speaker 0
707.91s
Doctor and a dietician.
Speaker 1
708.15s
Sir
Speaker 0
710.01s
We have a proper dietician also, ungalukku diet chart koduthuruvanga, what food you have to take, edhanala ungalukku weight gain aagudhunu we will check.
Speaker 0
717.77s
And they will we can reduce it, of course you can do it ma'am, and you can plan for a DEXA.
Speaker 1
721.33s
Ippadi
Speaker 0
723.21s
I told right ungaloda muscle mass evvalavu irukku? Muscle niraiya irukkaa illa fat niraiya irukkaa? Fat composition enga irukku?
Speaker 1
724.17s
Mm.
Speaker 0
729.11s
Eppadi reduce pandradhunnu physio will be explaining you.
Speaker 1
732.75s
Okay
Speaker 0
733.99s
So basically you can no need to go for a Master Health Care, you can go for IO one eight one and Dexa that is.
Speaker 1
739.87s
Athu evvalavu varum?
Speaker 0
742.01s
I O nootru nootru ezhupathi ondru comprehensive test vandhu ungalukku ettiraiyum aayiram varum ma'am, Lexa vandhu irandu aayiram aayiram.
Speaker 1
747.65s
Ippo irandu k k thaan.
Speaker 0
748.89s
Yes Ma'am.
Speaker 0
751.39s
This is more than better for your lifestyle change ma'am.
Speaker 1
754.07s
This is my WhatsApp number, okay? Unga per enna?
Speaker 0
757.53s
Nivitha Ma'am.
Speaker 1
758.87s
Nivitha, andha andha ippa sonneengala explain panneengala?
Speaker 0
761.95s
Yes Ma'am.
Speaker 1
763.25s
Aa adhu vandhu neenga konjam enakku WhatsApp pannidureengala? Yes sure ma'am.
Speaker 0
766.11s
Yes sure ma'am, I will share the sample report ma'am, neenga paarunga, so whenever you are comfortable we can book an appointment at your place itself.
Speaker 1
773.81s
So adhu ingae pannidalaama?
Speaker 0
774.93s
Yes Ma'am home collection irukku, I told you you are in central part of Mumbai.
Speaker 1
779.25s
Mm mm
Speaker 0
779.75s
So technician unga veettukke vandhu collect pannippaanga blood samples, so if you are coming to Chennai we can organize for DEX also.
Speaker 1
786.07s
Puriyuthu. Just share me your link and the details no on this WhatsApp.
Speaker 0
789.11s
Sure ma'am sure.
Speaker 1
790.79s
Just save this number.
Speaker 0
790.81s
Just save this number, ungalukku enna time ungalukku enna enna queries-naalum just give a call back.
Speaker 1
795.69s
Thank you Ma'am.
Speaker 0
795.73s
Thank you Ma'am, have a good day.
Speaker 0
798.99s
Aa ma'am.