A
Call Intelligence
Nilesh Sanghvi with Abijith — Feb 13, 2026 12:58
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
7.5/10
Pitch Effectiveness
6.0/10
Engagement
6.0/10
Conversion Probability
30.0%
Personalization
4.0/10
Technical Quality
8.0/10
Active Alerts
1No Close Attempt: Abijith
Abijith did not attempt to close on call with Nilesh Sanghvi. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi
Brand Awareness
Low
Brand Sentiment
Skeptical (Price-focused)
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Decision Maker
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
Moderate
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
25% into call
Pitch Approach
Feature-heavy / Value-justification
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
3:47 (228s)
Primary Language
Hindi
Secondary Language
English
Code Switching
High
Total Speaker Turns
66
Rep Words / Customer Words
482 / 148
Rep Longest Monologue
28s
Customer Longest Monologue
10s
Silence Gaps (>2s)
2 (max 3.2s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
Yes
Urgency Creation
None
Script Adherence
Moderate
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
1
Handling Rate
50%
Dominant Category
Price
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
High Price
vo dekha tha aapka toh bahut hi cost hai... magar aapka toh cost bahut hai.
|
price | Customer | Yes | value stacking / differentiation | Good |
|
Lab Location/Trust
Service Kaise karega abhi yahan se blood lega toh testing kahan karega?
|
trust/logistics | Customer | Yes | transparency | Excellent |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 18000.00 | Negative | Primary product being pitched with 108-122 biomarkers. |
| aiwo 100 blood test | Rep | 8500.00 | Negative | Downsell option offered when customer complained about price. |
Key Moments
300:31
Immediate Price Objection
Sets the tone for the entire call; the customer is highly price-sensitive.
00:49
Agent Handoff
Nivitha hands over to Abhijit to better handle the Hindi conversation and technical objections.
03:01
Thyrocare Mention
Using a known brand name (Thyrocare/Cairo Care) to build logistical trust for a Mumbai-based customer.
Discovery Questions
2
Q1
What is your health concern aur any kind of specific health goal sir?
Q2
Kahan pe hai aapka Mumbai mein?
Trust Signals
1
Asks about lab location and sample collection process
Resistance Signals
2
Direct price comparison with competitors
Repeatedly mentions 'cost bahut hai' (cost is too much)
Confusion Signals
1
Initial confusion about the agent's language/identity leading to a handoff
Topics Discussed
Pricing
Biomarkers
Hormone Panels
Thyrocare Collaboration
Home Sample Collection
Dietician Consultation
Mumbai Service Availability
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges the call and form fill. |
| Price Discussion | 2 | neutral | Strongly objects to the cost compared to market rates. |
| Logistics | 3 | neutral | Asks about lab locations in Mumbai. |
| Closing | 4 | neutral | Agrees to receive WhatsApp info to end the call. |
Call Transcript
Click to expand
Speaker 1
1.31s
Hello.
Speaker 0
1.39s
Hello, haan sir, this is Nilesh.
Speaker 1
4.01s
Haan ji
Speaker 0
4.89s
Aur Shri Nivita from IO Health.
Speaker 1
8.41s
Haan ji, ekadhi.
Speaker 0
10.19s
Aa basically inquiry regarding IO health sir, IO one hundred and comprehensive blood test.
Speaker 0
16.01s
And you have fill the form like you will be doing a regular health checkup right.
Speaker 1
16.27s
Haan ji
Speaker 0
21.81s
Haan haan haan, vo dekha tha aapka toh bahut hi cost hai. Haan no sir, just wanted to know firstly what is your health concern aur any kind of specific health goal sir?
Speaker 1
33.01s
Ji ji, kya samjha nahi main aapka bas.
Speaker 0
35.75s
Aa yeh comfortable is English aur is one in Hindi?
Speaker 1
38.55s
Haan boliye, main main samajhta hoon, bas boliye na.
Speaker 0
41.95s
Tamil.
Speaker 1
44.07s
Haan boliye.
Speaker 0
45.19s
Haan, ek minute sir.
Speaker 0
48.89s
Ek
Speaker 1
49.85s
Hello, hello, haan sir, main Abhijit baat kar raha hoon. Haan, bola Abhijit. Toh sir, isliye call kiya tha sir, aap ek form fill kiye the subah mein hamare side se market exam se. Haan, haan, ya magar aapka toh cost bahut hai.
Speaker 0
60.59s
Market exams
Speaker 0
62.31s
Ya.
Speaker 1
65.65s
Cost like it's like sir full body checkup hai, ek sau aath biometric count ho rahi hai, all major body organs bhi cover ho jaati hai, jaise ki aap hormone panels bhi included hai ismein.
Speaker 0
72.01s
Hum.
Speaker 1
77.49s
Tumor panels hai and then STD panel lipid profile poora mil jaati hai, it's like a full on aapke body ka. Dekha? Haan sir, har ek organ ka cover ho jaati hai sir, jaise ki aap bahar jaake kuch test wagairah karwate hain toh ek.
Speaker 0
83.17s
Hum
Speaker 0
84.19s
Theek hai.
Speaker 0
88.23s
Bahar jaake
Speaker 1
91.87s
Ek certain specific rehti hai na sir, toh jaise ki maan lijiye diabetes aata hai, nahi in log karate hain, samajho full body checkup mein ek sau baavis type ke vo mark karate hain ya.
Speaker 0
96.35s
Nahi un log
Speaker 0
99.27s
Haan
Speaker 1
102.41s
Toh do hazaar something mein hota hai do hazaar paanch sau something mein.
Speaker 1
107.77s
Toh vahi hai sir. Usmen biomarker count bhi kam kam rehti hai and
Speaker 1
113.21s
Also like hamare ismein doctor consultation, dietitian consultation bhi included hai and diet chart bhi de denge aapko.
Speaker 0
118.87s
And
Speaker 1
121.31s
Aur oopar se Omega three Omega six ka bhi testing karwate hain taki aapka heart hai, hai kya aapke paas ye ek hi package hai?
Speaker 0
125.93s
Ka hota hai.
Speaker 1
129.03s
Haan like yeh full body ka aisa effect rehti hai sir, toh iske isse bhi chhota package hai sau sau sau sau ek markers ka hai, woh aapko like aath nau hazaar aise mein mil jayega.
Speaker 0
136.67s
No.
Speaker 0
139.47s
Haan.
Speaker 1
143.11s
But usmein kya hai na uska normal apne ek sau ek karwane se aapko bahut saari insight milegi sir, jaise ki aapka sehat kaisa hai, abhi ke liye kaisa hai, kal kaisa rahega bolke bhi aapko jaankari mil jayegi.
Speaker 0
143.17s
But usmen
Speaker 1
155.83s
Kahan pe hai aapka Mumbai mein?
Speaker 0
156.01s
Haan
Speaker 1
157.95s
Hamara like company toh Chennai based hai, par service Pan India karte hain sir.
Speaker 0
162.09s
Service
Speaker 1
164.69s
Kaise karega abhi yahan se blood lega toh testing kahan karega?
Speaker 0
166.15s
Ho
Speaker 1
168.39s
Testing sir Bangalore mein nahi toh Mumbai mein hai, so North India mein hai na usi liye toh Mumbai mein chali jaati hai, toh wahan pe lab collaborated lab hai.
Speaker 0
175.53s
Lab hai.
Speaker 1
177.95s
Haan, vo exact location nahi pata sir.
Speaker 1
181.25s
Toh Cairo Care hamare collaboration mein hai, toh un log aake lab technicians ko bech ke sample collect karenge, aap processing karega aur teen din mein reports mil jayegi.
Speaker 0
184.33s
Kela.
Speaker 0
188.13s
Hum
Speaker 1
191.45s
Aur reports aane ke baad aapko dietician consultation and doctor consultation follow up karega and diet chart bhi mil jayega aapko aur diet chart bhi na sir aapke report jis tareeke se bana hai usi ke oopar rahega to aapke.
Speaker 0
197.23s
Diet
Speaker 1
204.89s
Aapke report ke hisab se rahegi toh waisa hai.
Speaker 1
209.19s
Theek hai, ya sir, abhi toh aap ek, haan sir bataiye.
Speaker 0
209.91s
Ya.
Speaker 0
210.61s
Abhi toh aap ek.
Speaker 1
213.41s
khush rahega toh batata hoon. zaroor zaroor sir. main aapko sample report deke hain sir hamari? nahi dekha nahi hai. haan. okay main aapko whatsapp yahi number pe hai sir. haan whatsapp de dijiye. okay main whatsapp mein bhej deta hoon. anyways thank you for your time sir. bye. ya.
Speaker 0
223.57s
Tara WhatsApp.
Speaker 0
224.49s
Theek hai.
Speaker 0
227.21s
Ye time sir.