A
Call Intelligence
Apurva Mehta with Nivitha — Feb 18, 2026 11:42
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
0.0/10
Pitch Effectiveness
0.0/10
Engagement
0.0/10
Conversion Probability
0.0%
Personalization
0.0/10
Technical Quality
0.0/10
Active Alerts
3No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with Apurva Mehta.
No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Apurva Mehta. Coaching opportunity.
Low Performance: Nivitha
Nivitha scored 0.0/10 on call with Apurva Mehta. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Language Preference
Marathi/Hindi/English
Brand Awareness
Lead
Brand Sentiment
Neutral
Readiness to Buy
Cold
Lead Type
inbound
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
other
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:15 (15s)
Primary Language
Marathi
Secondary Language
Hindi
Code Switching
High
Total Speaker Turns
1
Rep Words / Customer Words
0 / 0
Rep Longest Monologue
0s
Customer Longest Monologue
0s
Silence Gaps (>2s)
0 (max 0.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
None
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
100:00
IVR Greeting
The call starts with an automated greeting for 'Zee' and language selection options.
Topics Discussed
Language Selection
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Automated IVR only. |
Call Transcript
Click to expand
Speaker 0
0.73s
Namaskar, Zee madhye tumche swagat aahe. Marathimadhye mahitisathi ek daba Hindi mein jankari ke liye do dabaye to continue in English press three.