A
Call Intelligence
Rahul with Nivitha — Jan 28, 2026 13:00
Deal Lost
Warm
Call History
1 attemptRep Performance
7.5/10
Pitch Effectiveness
6.0/10
Engagement
8.5/10
Conversion Probability
40.0%
Personalization
7.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Rahul. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
b2b
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
40% into call
Pitch Approach
Reactive
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
1:21 (81s)
Primary Language
English
Secondary Language
Tamil
Code Switching
High
Total Speaker Turns
30
Rep Words / Customer Words
118 / 104
Rep Longest Monologue
8s
Customer Longest Monologue
11s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
Medium
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Location
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
No center in Mumbai
Is there any center I want to ask you?
|
logistics | Customer | Yes | honesty/pivot | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| franchise | Customer | -- | Interested | Customer wants to open a center in Mumbai. |
Key Moments
300:32
Location Disclosure
Agent reveals they only operate in Chennai, which triggers the customer's franchise proposal.
00:54
Franchise Proposal
Customer explicitly states interest in taking a franchise for Mumbai.
01:11
Next Steps Agreement
Customer requests investment details and project scope via email.
Discovery Questions
2
Q1
Are you comfortable with Tamil?
Q2
Unga concern ennanu therinjukkalaamaa sir? (Can I know what your concern is?)
Trust Signals
2
Customer offers to share email ID
Customer asks for project details
Enthusiasm Signals
1
Directly asking for franchise opportunities
Confusion Signals
1
Audio connectivity issues at 00:41
Topics Discussed
Location
Franchise Opportunity
Investment
Email Follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Clarifying who is calling. |
| Discovery | 2 | neutral | Asking about Mumbai locations. |
| Pivot | 3 | neutral | Suggesting a franchise when told no Mumbai center exists. |
| Closing | 4 | positive | Agreed to email follow-up. |
Call Transcript
Click to expand
Speaker 0
1.49s
Hello
Speaker 1
3.03s
How is it?
Speaker 0
3.69s
aa is this jane?
Speaker 1
5.19s
rahul
Speaker 0
6.33s
this is nivitha from i o wellness center.
Speaker 1
11.03s
oke.
Speaker 0
11.65s
aa so are you comfortable with tamil?
Speaker 1
14.83s
Aa yaa.
Speaker 0
16.19s
Aa sir, IOL Wellness Centre-ku enquiry pannirundheengala? Sir, hi sollittu message pottirundheenga.
Speaker 1
21.39s
Aa okay.
Speaker 0
21.95s
So unga concern ennanu therinjukkalaamaa sir?
Speaker 1
24.47s
I am in Mumbai right now. Is there any center I want to ask you?
Speaker 0
25.87s
Okay.
Speaker 0
28.37s
i just wanted to know where the center is.
Speaker 1
31.25s
go in mumbai.
Speaker 0
32.07s
sorry sir currently we don't have any center in mumbai. we work only in chennai sir.
Speaker 1
35.95s
franchisee for IOA for Mumbai.
Speaker 0
41.33s
one second sir. i couldn't hear you properly. give me a second.
Speaker 0
48.19s
aa sir am i audible right now?
Speaker 1
50.67s
yes please.
Speaker 0
51.43s
aa yes sir sollunga sir.
Speaker 1
54.59s
No, if I want to take franchise for Mumbai for I was I was saying.
Speaker 0
54.75s
Hello.
Speaker 0
58.25s
o ai andarstut sar. ai vil sher iyar kansarn tu da kansarn dipartment sar.
Speaker 1
62.71s
confirming confirm. sorry sorry. romba enna theriyuma thamizh-la pesunaanga. sari thamizh-laye pesi sollalaam.
Speaker 0
63.21s
Confirming
Speaker 0
66.47s
Sorry sorry.
Speaker 1
71.03s
I'll send you my email ID. You send me the uh the details of the project and everything, what is the investment which is going to go in. Then we can proceed from there. Yes sir.
Speaker 0
78.55s
Yes sir.
Speaker 1
79.87s
Sure. Bye. Thank you.