A
Call Intelligence
Selvakumar Kandaswamy with Nivitha — Feb 15, 2026 16:42
Deal Closed
Hot
Call History
13 attemptsRep Performance
9.0/10
Pitch Effectiveness
9.0/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
6.0/10
Technical Quality
0.0/10
Active Alerts
2Exceptional Performance: Nivitha
Nivitha scored 9.0/10 and closed the deal with Selvakumar Kandaswamy. Great work!
No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with Selvakumar Kandaswamy.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Gut Microbiome Test + Aiwo 181
Deal Value
₹53,225
Purchase Date
Feb 16, 2026
Discount Offered
15.00%
Calls Before Closure
13
Upsell Attempted
Yes
Cross-sell Attempted
Yes
Customer Profile
Gender
Male
Language Preference
Tamil/English
Brand Awareness
High
Brand Sentiment
Trusting
Budget Sensitivity
Low
Readiness to Buy
Hot
Decision Maker
Decision Maker
Lead Type
b2c
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Efficient
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
5% into call
Pitch Approach
Price-led closing
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
natural_end
Call Structure
Duration
1:11 (71s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Moderate
Total Speaker Turns
28
Rep Words / Customer Words
108 / 84
Rep Longest Monologue
7s
Customer Longest Monologue
6s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| gut microbiome test | Rep | 20825.00 | Positive | Part of the two-test bundle being discounted. |
Key Moments
300:14
Price Reveal
Agent quotes 20,825 INR for both tests.
00:34
Payment Request
Customer asks for the QR code, signaling a closed deal.
00:59
Immediate Action
Customer commits to making the payment 'now'.
Trust Signals
2
Directly asking for QR code
Willingness to pay immediately
Enthusiasm Signals
1
I will make the payment
Confusion Signals
1
Clarification on price without discount vs with discount
Topics Discussed
Pricing
Discounts
Payment Methods
QR Codes
Test Bundles
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Listening to price details. |
| Middle | 2 | positive | Agrees to price and asks for payment method. |
| Closing | 3 | positive | Confirms payment intent. |
Call Transcript
Click to expand
Speaker 1
1.89s
Hello.
Speaker 1
3.91s
Hello.
Speaker 0
4.51s
Hello
Speaker 0
5.93s
So you operate for two tests. So we can give you maximum minimum of ten percent, maximum fifteen percent we can give sir.
Speaker 1
12.87s
Okay okay.
Speaker 0
14.25s
okay so the pricing will be irupathi thozhand enbadhu irupathi aindhu for both the test.
Speaker 1
19.63s
Ok ok.
Speaker 0
20.41s
Okay. So shalaichya andar details?
Speaker 1
23.93s
Yeah yeah you send the details and do we do we need the details again or you sent already to him?
Speaker 0
29.99s
Okay, I'll take the details from them. So what about the payment sir? Like
Speaker 1
32.65s
What about the pain?
Speaker 1
34.99s
please send the QR code I will make the payment. total amount you mention.
Speaker 0
37.67s
total
Speaker 0
39.17s
ya okay sir.
Speaker 1
40.41s
for both actually how much coming and after after
Speaker 0
44.17s
For both after offer 20,825 sir.
Speaker 1
48.49s
2025.
Speaker 0
49.91s
Yes.
Speaker 1
51.57s
Without it means around 25,000.
Speaker 0
55.11s
Around 20, yes sir. 24,500 it will be.
Speaker 1
59.07s
okay then. please send the cell phone ten thousand payment now.
Speaker 0
63.75s
Ya okay sir.
Speaker 1
65.29s
Okay.
Speaker 0
65.97s
Okay.
Speaker 0
66.87s
Thank you sir.
Speaker 1
67.75s
Okay.
Speaker 0
68.47s
baay saar. thaank yu. haav e kud de.
Speaker 1
70.15s
Okay.