A
Call Intelligence
Selvakumar Kandaswamy with Nivitha — Feb 15, 2026 16:36
Deal Closed
Hot
Call History
13 attemptsRep Performance
8.0/10
Pitch Effectiveness
9.0/10
Engagement
8.5/10
Conversion Probability
95.0%
Personalization
9.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Gut Microbiome Test + Food Intolerance Test + Aiwo 181
Deal Value
₹53,225
Purchase Date
Feb 16, 2026
Calls Before Closure
13
Upsell Attempted
Yes
Cross-sell Attempted
Yes
Customer Profile
Gender
Male
Language Preference
English/Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
Strong
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Start
18% into call
Pitch Approach
Consultative
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
customer_thinking
Call Structure
Duration
4:33 (274s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Moderate
Total Speaker Turns
86
Rep Words / Customer Words
542 / 184
Rep Longest Monologue
24s
Customer Longest Monologue
8s
Silence Gaps (>2s)
2 (max 3.5s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
1
Handling Rate
50%
Dominant Category
Logistics/Price
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Logistics/Pin code issue
he told here sir courier service that pin code is not showing he told.
|
logistics | Customer | Yes | clarification | Excellent |
|
Price/Discount
You told any discount is there like that?
|
price | Customer | No | deflection to team | Average |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| gut microbiome test | Rep | 14500.00 | Other | Recommended to identify root cause of psoriasis. |
| food intolerance test | Rep | 10000.00 | Other | To identify trigger foods. |
| aiwo 181 blood test | Rep | -- | Neutral | Already booked blood test. |
Key Moments
400:47
Introduction of Gut Microbiome Test
Shifted the conversation from a single test to a more comprehensive diagnostic approach.
02:07
Logistics Clarification
Resolved a potential blocker regarding courier serviceability.
03:12
The Double-Test Pitch
Successfully convinced the customer to take both tests simultaneously.
04:15
Discount Inquiry
Customer shows high intent but price sensitivity, leading to the final negotiation phase.
Discovery Questions
3
Q1
how long you've been like suffering from psoriasis?
Q2
when can we plan the gut microchip test?
Q3
so you are coming to a center or else for blood test or else you are planning in the same place?
Trust Signals
3
Sharing medical duration
Agreeing to stool sample collection
Confirming center visit
Enthusiasm Signals
1
Quick agreement to both tests ('iya adhe naa okay')
Resistance Signals
2
Asking for discount
Questioning full payment requirement
Confusion Signals
1
Clarification on courier vs blood test logistics
Topics Discussed
Psoriasis
Gut Microbiome
Food Intolerance
Stool Sample Logistics
Dermatology Consultation
Pricing and Discounts
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirming identity and availability. |
| Discovery | 2 | neutral | Sharing history of psoriasis. |
| Pitch | 3 | neutral | Agreeing to the logic of gut health. |
| Closing | 4 | neutral | Inquiring about discounts and payment terms. |
Call Transcript
Click to expand
Speaker 0
1.03s
Hello
Speaker 1
2.13s
Hello.
Speaker 0
2.83s
aa sir ithu selvakumar.
Speaker 0
5.41s
So this is Nivitha from IO. Abhijit, as you do call us regarding food intolerance test.
Speaker 1
7.59s
Okay.
Speaker 1
12.49s
Yeah.
Speaker 0
13.57s
Sir, is it the right time to talk with you, sir?
Speaker 1
15.67s
ya ya so
Speaker 0
16.73s
so just wanted to know he informed me like you are having psoriasis right?
Speaker 1
21.35s
ke
Speaker 0
22.07s
so vi haav e dermatologist saar.
Speaker 1
24.45s
Okay okay.
Speaker 0
24.87s
So you will be having the consultation with the dermatologist after you have booked for 181, right sir?
Speaker 0
30.41s
So once the report is generated you will be having doctor consult dermatologist.
Speaker 0
36.59s
and just wanted to know how long you've been like suffering from psoriasis?
Speaker 1
42.97s
three four years I think.
Speaker 0
45.81s
three, four years.
Speaker 0
47.49s
Okay fine sir. So I recommend you to take a gut microbiome test sir. If you are planning you can go for food intolerance. But gut microbiome would be helpful for to identify the root cause for psoriasis.
Speaker 1
51.97s
Okay.
Speaker 1
60.47s
Okay okay.
Speaker 0
61.49s
Okay. So that it basically like what to say? To identify the root cause you have to go for a gut microbiome sir. So we can look for a gut microbiome right?
Speaker 1
73.03s
Okay then okay.
Speaker 0
74.35s
aa it helps to guide your probiotics diet correction and all everything they will recommend your dermatologist.
Speaker 1
79.95s
oke oke.
Speaker 0
80.95s
okay. so when can we plan the gut microchip test?
Speaker 1
85.31s
This I booked for 23rd morning. Maybe same time I think.
Speaker 0
89.59s
a gut microbiome is a kit test.
Speaker 0
91.97s
kind of tool test okay.
Speaker 1
94.03s
Ok ok.
Speaker 0
94.69s
so the kit will be sent to your place itself.
Speaker 1
98.43s
Okay okay okay.
Speaker 0
99.15s
So tomorrow shall we send the courier to your address?
Speaker 1
104.73s
to hear.
Speaker 0
106.71s
yes sir. you have to collect the stool samples. it's a stool test i said, right?
Speaker 1
107.33s
You have to
Speaker 1
110.31s
Okay.
Speaker 0
111.91s
yu haap ta kalekt da stool saampal aand haap ta koriyaṭ it baak.
Speaker 1
111.93s
okay.
Speaker 0
115.97s
to our address.
Speaker 1
118.01s
oke oke oke.
Speaker 0
120.41s
so you are coming to a center or else for blood test or else you are planning in the same place.
Speaker 1
120.81s
coming
Speaker 1
127.31s
so we are coming near on the center. he told here sir courier service that pin code is not showing he told.
Speaker 0
135.35s
aa okay. actually that is for blood test. okay.
Speaker 1
138.73s
Okay okay.
Speaker 0
139.49s
So courier of course we can send it.
Speaker 1
141.95s
Okay.
Speaker 0
142.01s
that would not be an issue sir.
Speaker 1
143.93s
okay. the time delay will not be the issue there for samples.
Speaker 0
148.09s
aa that is not an issue sir.
Speaker 1
150.03s
Okay okay okay.
Speaker 0
151.17s
the stool can be analyzed within two to three days. so once the stool is taken right you can courier it directly.
Speaker 1
157.93s
oke oke.
Speaker 0
159.65s
so shall I send the courier by tomorrow?
Speaker 1
163.01s
Yeah okay Madhuri.
Speaker 0
164.53s
uh yeah okay. you're planning for food intolerance also so that you're planning for food intolerance also or gut microbiome. food intolerance tells you what kind of food is triggered for psoriasis.
Speaker 0
176.83s
Okay, gut microbe is obviously a gut related issue only. But if you are planning for a food and toilet, it will be more helpful for you.
Speaker 1
180.11s
Okay okay.
Speaker 0
184.75s
so that you can identify what food is not suitable for you.
Speaker 0
187.93s
Because some food is triggering right.
Speaker 1
188.47s
Food.
Speaker 0
191.09s
Hmm.
Speaker 0
192.85s
so can we plan the both food intolerance and gut microbiome for you sir?
Speaker 1
198.25s
iya adhe naa okay.
Speaker 0
199.83s
Ya okay sir.
Speaker 0
202.35s
hav yor mail aiḍi aṇḍ
Speaker 0
206.09s
your address so that I'll courier it tomorrow and I'll book the food intolerance test on twenty third itself. while coming for one eighty one blood test, they'll take blood for food blood sample for food intolerance also.
Speaker 1
216.99s
Okay okay.
Speaker 0
217.83s
Okay. So from the number shall I send you the templates or can you please send it back?
Speaker 1
222.37s
Yeah yeah okay.
Speaker 0
223.19s
Yeah, okay sir. So any question regarding this sir?
Speaker 1
224.49s
Okay.
Speaker 1
227.15s
no no thanks. okay.
Speaker 0
228.27s
Okay sir. Thank you sir. I will send you the details. So what will be mode of payment sir? Shall I send you a QR code or else
Speaker 0
236.01s
A link
Speaker 1
236.41s
payment full payment do I have to make no? How about this?
Speaker 0
241.93s
aa gut microbiome test is fourteen thousand five hundred sir.
Speaker 1
245.21s
Okay okay.
Speaker 0
245.69s
and food intolerance ten thousand.
Speaker 0
248.65s
so can you make a partial payment for this?
Speaker 0
253.63s
yu ken pe far a phud intolaren.
Speaker 1
255.33s
You told any discount is there like that?
Speaker 0
259.15s
yaa, aayil yoo haav aalreddy bukks for 180 100. vaayil enthi aaphar aayi haav inphorm.
Speaker 1
265.29s
Okay.
Speaker 0
266.21s
Okay then once again sir please stay online I will ask my team and let you know just give me five minutes okay two minutes.
Speaker 1
271.19s
Give me five minutes, okay? Two minutes.