A
Call Intelligence
Selvakumar Kandaswamy with Nivitha — Feb 15, 2026 16:35
Deal Closed
Hot
Call History
13 attemptsRep Performance
0.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
100.0%
Personalization
0.0/10
Technical Quality
0.0/10
Active Alerts
2Low Performance: Nivitha
Nivitha scored 0.0/10 on call with Selvakumar Kandaswamy. Review recommended.
No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with Selvakumar Kandaswamy.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Gut Microbiome Test + Aiwo 181
Deal Value
₹53,225
Purchase Date
Feb 16, 2026
Calls Before Closure
13
Upsell Attempted
Yes
Cross-sell Attempted
Yes
Customer Profile
Gender
Male
Language Preference
Kannada
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Hot
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
greeting
Opening Quality
Neutral
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:02 (2s)
Primary Language
Kannada
Code Switching
None
Total Speaker Turns
1
Rep Words / Customer Words
0 / 1
Rep Longest Monologue
0s
Customer Longest Monologue
1s
Silence Gaps (>2s)
0 (max 0.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
None
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
100:01
Customer Greeting
Confirms the customer is reachable, though the call likely dropped or was a technical glitch.
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Single greeting. |
Call Transcript
Click to expand
Speaker 0
1.77s
Hello