A
Call Intelligence
None with Nivitha — Feb 09, 2026 15:14
Deal Lost
Cold
Call History
3 attemptsRep Performance
5.0/10
Pitch Effectiveness
1.0/10
Engagement
3.0/10
Conversion Probability
10.0%
Personalization
4.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
Tamil
Brand Awareness
existing_lead
Brand Sentiment
neutral
Readiness to Buy
Cold
Decision Maker
likely_self
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
fair
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
73% into call
Pitch Approach
service_oriented
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:36 (37s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
15
Rep Words / Customer Words
58 / 22
Rep Longest Monologue
7s
Customer Longest Monologue
3s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Currently busy/traveling
Veliyaga irukkaanga car-u.
|
time | Customer | Yes | acknowledgment | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| guidance/coaching | Customer | -- | Neutral | Mentioning a teacher will provide guidance on what to eat and morning follow-ups. |
Key Moments
200:11
Location confirmation
Customer confirms he is in the car, limiting the depth of the conversation.
00:27
Service mention
Agent mentions the 'teacher' and 'guidance factor' regarding diet.
Resistance Signals
2
Short responses
Busy environment (driving/car)
Topics Discussed
Current location
Dietary guidance
Follow-up call
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Confirming location. |
| closing | 2 | neutral | Briefly acknowledging the next call. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello.
Speaker 1
1.15s
Hello aa adhula poyittu kilambittuyaa
Speaker 0
1.87s
Aa.
Speaker 0
5.43s
Aa kalandhuthu unthu.
Speaker 1
7.13s
Office-layo veettilayo?
Speaker 0
8.79s
Veliyaga irukkaanga car-u.
Speaker 1
12.21s
Okay okay fine car iruppuriya okay.
Speaker 0
13.99s
Hange idhu ulkkoakku bari eega.
Speaker 1
17.51s
O angave pooni kilambittiya
Speaker 0
17.89s
Aa
Speaker 0
19.91s
Aa aamaa veliyathaan ippo second kettalla.
Speaker 1
24.81s
Sari okay.
Speaker 0
26.33s
Mm sari
Speaker 1
27.25s
Text panna adhukku oru call panna teacher kuduppaanga guidance factor kuduppaanga
Speaker 0
28.97s
Aanaa call pannuren.
Speaker 1
33.31s
Enna maadhiri saappidum, eppadi kaalai ellaam follow back pannanumnu ninaikkiren.
Speaker 0
36.05s
Azhaa