A
Call Intelligence
Nandakumar with Nivitha — Jan 24, 2026 12:42
Deal Lost
Cold
Call History
3 attemptsRep Performance
4.0/10
Pitch Effectiveness
0.0/10
Engagement
3.0/10
Conversion Probability
10.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Nandakumar. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Existing Lead
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
follow_up
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
none
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:46 (47s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
18
Rep Words / Customer Words
38 / 26
Rep Longest Monologue
5s
Customer Longest Monologue
4s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Timing/Scheduling conflict
Pathu manikku thaan vandhu poyittu vara mudiyuma?
|
logistics | Customer | Yes | agreement | Average |
Key Moments
200:25
Customer questions the 10 AM timing.
This leads to the cancellation of the current plan.
00:46
Rep says 'I'm shaking'.
Indicates high stress or technical difficulty on the rep's end at the close of the call.
Resistance Signals
2
Request to cancel plan
Difficulty in meeting at the scheduled time
Confusion Signals
1
Rep says 'I'm shaking' at the end
Topics Discussed
Scheduling
Cancellation
Location (Home/Office)
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges identity. |
| Logistics | 2 | neutral | Wants to change plans/cancel. |
Call Transcript
Click to expand
Speaker 0
0.27s
Hello
Speaker 1
2.23s
Hi this is Toshana from IO Wellness Center.
Speaker 1
7.19s
is this nandakumar?
Speaker 0
8.63s
Aa.
Speaker 1
10.27s
aah sir you are in the office you are in such home sir.
Speaker 0
14.09s
onnum prashnamilla.
Speaker 0
17.17s
Meetla.
Speaker 1
18.33s
En onnum prachinai illa.
Speaker 0
21.11s
Hello.
Speaker 1
22.23s
Hmm.
Speaker 0
25.43s
Pathu manikku thaan vandhu poyittu vara mudiyuma?
Speaker 0
30.71s
Heat guys.
Speaker 1
32.09s
Hmm.
Speaker 0
33.83s
paththu manikku mela kilambuna ok-va?
Speaker 1
38.39s
oke let's change the plan.
Speaker 0
41.05s
Cancel pannalaam sir.
Speaker 0
45.17s
Hello.
Speaker 1
46.07s
I'm shaking.