A
Call Intelligence
Girija with Nivitha — Feb 18, 2026 15:06
Deal Lost
Cold
Lead Source
Meta AdsCall History
5 attemptsRep Performance
4.0/10
Pitch Effectiveness
1.0/10
Engagement
3.0/10
Conversion Probability
5.0%
Personalization
4.0/10
Technical Quality
2.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Girija. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral/Confused
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
inquiry_response
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
62% into call
Pitch Approach
Educational
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
1:21 (81s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
27
Rep Words / Customer Words
108 / 84
Rep Longest Monologue
8s
Customer Longest Monologue
10s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
High
Follow-Up Commitment
No
Total Objections
2
Handled Successfully
1
Handling Rate
50%
Dominant Category
No Need
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Did not request service
I'm little surprised. You said I have requested for letters or something.
|
no interest | Customer | Yes | verification | Good |
|
No health concerns
No actually I don't have any that you mentioned.
|
product_fit | Customer | No | passive acceptance | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Other | Referencing the lead form the customer filled. |
Key Moments
300:14
Lead Reference
Rep mentions the 181 blood test inquiry, triggering customer confusion.
00:47
Email Verification
Customer confirms the email is hers, validating the lead source despite her denial of intent.
01:07
Automatic Pitch Explanation
Customer explains she likely filled it as a mandatory requirement for something else, effectively killing the sales opportunity.
Discovery Questions
1
Q1
do you have any specific health call or any health concerns maam?
Trust Signals
1
Confirms email address
Resistance Signals
2
Explicit denial of health concerns
Claims form was filled automatically
Confusion Signals
1
I'm little surprised. You said I have requested for letters or something.
Topics Discussed
AIWO 181 Blood Test
Lead Source Verification
Health Concerns
Vitamin E
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Surprised by the call regarding a blood test. |
| Middle | 2 | neutral | Denies having health concerns or requesting the test. |
| Closing | 3 | neutral | Ends the call cordially after clarifying the lead source. |
Call Transcript
Click to expand
Speaker 1
0.87s
Hello.
Speaker 0
1.29s
Hello.
Speaker 1
2.33s
Namaskaram.
Speaker 0
2.57s
Ma'am is this Girija Ma'am?
Speaker 1
4.49s
Yeah.
Speaker 0
5.13s
maam dis is nivetha from ai o.
Speaker 0
7.89s
Sorry.
Speaker 1
8.45s
sorry.
Speaker 0
9.15s
call me from I O A W O health center ma'am.
Speaker 1
13.69s
oke.
Speaker 0
14.45s
ee resident enquiry for a IO one eighteen blood test.
Speaker 1
20.49s
No.
Speaker 0
21.59s
Okay maam do you have any specific health call or any health concerns maam?
Speaker 0
26.89s
No. Okay ma'am. If you have anything like just give a call back ma'am. Okay.
Speaker 1
27.09s
No.
Speaker 0
31.97s
Okay. Sorry I'm little surprised.
Speaker 1
35.19s
You said I have requested for letters or something.
Speaker 0
39.33s
yes ma'am. and we have received an enquiry from our mail id girija gauri twenty twenty four right? is it your id?
Speaker 1
47.85s
Ya, Giridhar University 2024, yes India.
Speaker 0
51.15s
oke maam. so oke maam. if yuvar free vi ken hav e konvarseshan rigarding vaat ai o das.
Speaker 1
59.09s
Ini ennennu vitamin E vandhenkil? No actually I don't have any that you mentioned.
Speaker 0
61.59s
Naashiliya
Speaker 0
65.41s
Ya okay.
Speaker 1
67.07s
gone through it. I think part of that it was mandatory to provide all those details. It was automatically pitched up by the student, right? Thanks. Yeah, thank you.
Speaker 0
74.93s
Aayi.
Speaker 0
76.87s
Thank you ma'am.
Speaker 1
77.93s
Surely get back to your learning.
Speaker 0
79.03s
Ya. Have a good day ma'am.