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Call Intelligence

None with Nivitha — Feb 19, 2026 17:55

Deal Lost Warm
Customer None
Phone +919789728154
Rep Nivitha
Team Sales
Date 2026-02-19 17:55
Duration 1:29
Source None

Call History

8 attempts
Total Attempts8
First CallFeb 19, 2026
Last CallFeb 24, 2026
Total Talk Time3.1 min
Rep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
70.0%
Personalization
9.0/10
Technical Quality
8.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 8
Upsell Attempted No
Cross-sell Attempted Yes

Customer Profile

Gender Female
Language Preference Tamil
Brand Awareness Existing Lead
Brand Sentiment Neutral/Trusting
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Partial
Lead Type follow_up

Conversation Flow

Opening Type direct_pitch
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Moderate
Discovery Questions 2
Pitch Start 15% into call
Pitch Approach Consultative/Educational
Closing Attempt Yes
Closing Technique other
Call Ending natural_end

Call Structure

Duration 1:29 (89s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 31
Rep Words / Customer Words 248 / 62
Rep Longest Monologue 18s
Customer Longest Monologue 4s
Silence Gaps (>2s) 0 (max 1.2s)
Interruptions 4

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking No
Urgency Creation Low
Script Adherence High
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Efficacy

Objections

1
Objection Category Raised By Handled Technique Quality
Local tests showed nothing
Ippo local aduthu paarthaa onnum illainnu sollittaanga.
 efficacy Customer Yes differentiation Good

Products Discussed

3
Product Mentioned By Price Customer Reaction Context
food intolerance test Rep -- Positive Recommended for the child's specific allergy symptoms.
gut microbiome test Rep -- Neutral Recommended alongside food intolerance for stomach issues.
aiwo 181 blood test Rep -- Other Advised against for a 10-year-old due to hormone panels and blood volume.

Key Moments

3
00:05
Agent advises against Full Body Checkup
Builds trust by not over-selling an unsuitable product for a child.
00:59
Customer identifies sugar/sweet allergy
Crucial discovery point that validates the need for a Food Intolerance test.
01:15
Agreement to share contact with decision maker
Moves the lead closer to conversion by involving the father.

Discovery Questions

2
Q1 Eththanai years mela eduthukkittom Ma'am avanga?
Q2 Severe allergy irukkaa illa normalaa irukkaaga maam?

Trust Signals

3
Sharing specific symptoms (sweet/rice allergy)
Admitting local tests failed
Agreeing to take the agent's number

Enthusiasm Signals

1
Agreement with the agent's logic about the child's age

Confusion Signals

1
Slight confusion on why the 180-parameter test isn't suitable

Topics Discussed

Food Intolerance Gut Microbiome Child Health Allergies Blood Sample Volume Hormone Panels

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Listening to agent's advice.
Discovery 2 neutral Explaining the child's specific allergy to sweets.
Closing 3 neutral Agrees to share the contact and wait for a message.

Call Transcript

Click to expand
Source File +919789728154 19-2-2026, 5-55-36pm.mp3
Transcript +919789728154_19-2-2026,_5-55-36pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #19936