A
Call Intelligence
Bhagyalakshmi with Nivitha — Feb 19, 2026 17:52
Deal Lost
Warm
Call History
8 attemptsRep Performance
8.0/10
Pitch Effectiveness
7.0/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
8.0/10
Technical Quality
7.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Bhagyalakshmi. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
8
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
Moderate
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
b2c
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Start
32% into call
Pitch Approach
Solution-oriented
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
1:36 (96s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
45
Rep Words / Customer Words
184 / 102
Rep Longest Monologue
10s
Customer Longest Monologue
6s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Product Fit
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Age suitability
Sonnaanga appadi test andha ponnukku edukka mudiyaadhaa? (Can that test be taken for that girl?)
|
product_fit | Customer | Yes | deferral to expert/verification | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| food intolerance test | Rep | -- | Interested | Suggested to identify which foods cause the allergy. |
| gut microbiome test | Rep | -- | Neutral | Suggested to check stomach issues and why food isn't being tolerated. |
Key Moments
300:24
Customer reveals daughter's allergy to sweets.
Core pain point identified.
00:50
Rep explains Gut Microbiome test.
Introduction of high-value diagnostic solution.
01:10
Customer asks about age limits for the test.
Key barrier to sale identified.
Discovery Questions
3
Q1
Neenga inga ippo Maduraiya Chennaiya?
Q2
Idhukku neenga eduthirukkeengala blood test?
Q3
Sonnaanga appadi test andha ponnukku edukka mudiyaadhaa?
Trust Signals
2
Sharing specific medical history
Asking if the test is suitable for a 10-year-old
Resistance Signals
1
Concern about child's age for testing
Confusion Signals
1
Unsure if previous tests (NAT) cover the same ground
Topics Discussed
Food Intolerance
Gut Microbiome
Pediatric Health
Allergies
Blood Tests
Stool Tests
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite but brief. |
| Discovery | 2 | neutral | Explaining daughter's allergy symptoms. |
| Closing | 3 | neutral | Agrees to a callback for more information. |
Call Transcript
Click to expand
Speaker 0
0.39s
Aa sorry.
Speaker 1
1.51s
Hello
Speaker 0
2.45s
Helloppa sollungappa
Speaker 1
3.75s
Amma Miss Bhagyalakshmiyaa Ma'am?
Speaker 0
5.51s
Aamba.
Speaker 1
6.25s
Ma'am naan Nivetha Ma'am Mayo Wellness Centerla irundhu pesuren.
Speaker 0
9.13s
Neenga inga ippo Maduraiya Chennaiya?
Speaker 1
10.59s
Chennai Ma'am.
Speaker 0
11.63s
Sari namukku venumbo.
Speaker 1
12.83s
Okay, neenga Maduraiya Ma'am?
Speaker 0
14.43s
Naanga Aruppukottaippa.
Speaker 1
15.87s
Okay Ma'am, so blood test pathi kettirundheenga ellaam Ma'am.
Speaker 0
18.69s
Aamaam.
Speaker 1
19.33s
Aa pathu year old paappa kuzhandhaikka ma'am.
Speaker 0
22.01s
Aa,
Speaker 1
22.43s
Idhukku neenga eduthirukkeengala blood test?
Speaker 0
24.89s
Eduthathula appappa inippu saappidha allergy maadhiri varuthu.
Speaker 1
28.19s
Okay Ma'am.
Speaker 0
28.19s
Okay namma center koottam ippodhaan oru idea pannanum
Speaker 1
31.05s
Sari okay ma'am, so appa neenga vandhu blood test paatheenganna food intolerance eduthukkalaam neenga, okay-va? Inippu food intolerance-na endha food vandhu othukkaadhu appadindradha therinjikkalaam.
Speaker 0
40.15s
Theriyala engalukku aamaa aamaa.
Speaker 1
41.41s
Adhudhaan ma'am adhu therinjikkiradhukkaaga andha blood test eduthukkalaam illaina vandhu stool test eduthukkalaam okayvaa.
Speaker 0
46.25s
O
Speaker 1
46.49s
Namma stool testna vandhu motionla irundhu eduppaanga test.
Speaker 0
50.17s
Aa
Speaker 1
50.67s
Okava, adhu vandhu namma sample maadhiri collect panni gut microbiome test vayithula ennenna prachinai irukku, edhanala oothukkaama pogudhu appadindradha check pannradhukku indha test eduppaanga Ma'am.
Speaker 0
59.65s
Illa ippo naangal vandhu eduthathu onnu ettu onnu eduthomba.
Speaker 1
59.89s
Ippo naangal vandhu
Speaker 1
62.11s
Okay eduthutteengala
Speaker 0
63.17s
Irukkithungala?
Speaker 0
63.99s
Edhuvum naan eduthirukken naan enga veettula eduthirukkom.
Speaker 1
65.23s
Aa enga veettil.
Speaker 1
66.45s
Okay.
Speaker 0
67.43s
NAT-la irundhu future ennenna varum varaadhu.
Speaker 1
69.85s
Yes Ma'am.
Speaker 0
70.27s
Sonnaanga appadi test andha ponnukku edukka mudiyaadhaa?
Speaker 1
74.03s
Oru aindhu varai vandhu pathu years old-la ma'am, adhanaaladhaan naan vandhu sari naan keitta solren ma'am.
Speaker 0
78.31s
Okay ma.
Speaker 1
78.35s
Okayva?
Speaker 1
80.09s
Sari illa, ippo pathu years eduppaanga, indha issue idhu thaan ma'am issue.
Speaker 0
84.17s
Exam-la ellathukkum paathuruvomnu thaan, edhaavadhu onnu thaan enna seiya mudiyum?
Speaker 1
87.43s
Sari okay ma'am.
Speaker 0
87.99s
Avan niraiya thoda maattaan.
Speaker 1
89.67s
Okay Ma'am.
Speaker 0
91.53s
Saringa.
Speaker 1
91.79s
Naan oru ten minutes-la ungalukku call pannittuma oru two minutes-la call pannuren irunga.
Speaker 0
94.59s
Aa okay paa okay paa.
Speaker 1
95.43s
Okay okay Ma'am.