A
Call Intelligence
None with Nivitha — Feb 02, 2026 11:43
Deal Lost
Warm
Call History
2 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
70.0%
Personalization
7.0/10
Technical Quality
9.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Moderate
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
33% into call
Pitch Approach
Educational/Feature-based
Closing Attempt
Yes
Closing Technique
other
Call Ending
natural_end
Call Structure
Duration
1:30 (90s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
38
Rep Words / Customer Words
184 / 82
Rep Longest Monologue
7s
Customer Longest Monologue
7s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Information
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Information Gap
Illunga enakku first details venum location evvalavu aagum ennenna details venumaa?
|
information | Customer | Yes | direct answer | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dexa scan | Customer | 2000.00 | Neutral | Primary service of interest for body composition analysis. |
Key Moments
300:13
Customer requests details before booking.
Shifted the call from a booking attempt to an educational/sales pitch.
00:30
Technical explanation of Dexa Scan.
Rep established value by explaining what the scan actually measures.
01:06
WhatsApp transition.
Moved the lead to a more persistent communication channel.
Discovery Questions
2
Q1
Sir Texac enquiry pannirundheengalla?
Q2
Eppa book pannanum sir appointment ungalukku?
Trust Signals
2
Customer shares personal context (college)
Customer requests WhatsApp communication
Enthusiasm Signals
1
Acknowledge importance of muscle mass over fat
Resistance Signals
1
Initial hesitation to book immediately without details
Topics Discussed
Dexa Scan
Pricing
Location
Visceral Fat
Bone Density
Muscle Mass
WhatsApp Follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Directly asking for information. |
| Middle | 2 | neutral | Listening to technical explanations of the scan. |
| Closing | 3 | positive | Agrees to receive WhatsApp details and follow up. |
Call Transcript
Click to expand
Speaker 0
0.55s
Hello
Speaker 1
0.97s
Hello
Speaker 0
1.79s
Hello
Speaker 1
1.91s
Hello
Speaker 1
3.31s
Morning yaaru?
Speaker 0
3.45s
Nivedha from IO Wellness Center.
Speaker 1
7.05s
Okay
Speaker 0
7.33s
Sir Texac enquiry pannirundheengalla.
Speaker 1
9.73s
Aa aamaanga
Speaker 0
10.71s
Aa, so eppa book pannanum sir appointment ungalukku?
Speaker 1
13.85s
Illunga enakku first details venum location evvalavu aagum ennenna details venumaa?
Speaker 0
19.95s
Okay sir, we are from MRC Nagar sir, Sun TV network irukkulla.
Speaker 1
23.41s
Santhi
Speaker 1
25.31s
Okay.
Speaker 0
25.65s
Adhukku near by varum price vandhu ungalukku irandu aayirathu aayirathu varum sir Dexa scan.
Speaker 1
30.01s
Ok.
Speaker 0
30.37s
Sir Dexa scan-la vandhu ungalukku visceral fat, fat composition, muscle mass, bone density theriyum sir.
Speaker 1
36.57s
Okay okay.
Speaker 0
37.79s
Aa so visceral fat-radhu generally ungaloda organs vandhu evvalavu fat irukkunnu therinjukkalaam.
Speaker 1
42.81s
Okay.
Speaker 0
43.09s
Bone density bone evvalavu fragile-aa irukku illa evvalavu strong-aa irukkunnu theriyundhu bone density sir.
Speaker 1
47.91s
Okay.
Speaker 0
48.69s
And fat composition ennenna placela vandhu ungalukku fat deposit aayirukku?
Speaker 1
53.41s
Okay appadinnu.
Speaker 0
53.75s
Appadinnu therinjukkalaam, muscle mass theriyumla sir, generally ungalukku vandhu muscle vandhu jaasthiyaa irukkanum compare fat.
Speaker 1
59.31s
Aa illa illa adhukkaga dhaanga yenna ippo naan recently naan college-la irundhu poyittu irukken so adhukkaga dhaan naan indha details enakku thevaipadudhu
Speaker 0
61.23s
Aa
Speaker 0
66.07s
Okay sir
Speaker 1
66.89s
Enakku if possible idhu ennoda WhatsApp number dhaan.
Speaker 0
70.43s
Ya sir.
Speaker 1
70.77s
Andha details enna evvalavu aagum plus location konjam share panneenganna naan vandhuttu ungalukku communicate panren.
Speaker 0
75.77s
Ya sure sir.
Speaker 0
77.65s
Ya ya sure, this is my number, so indha number neenga save pannikkonga, indha number-la irundhu WhatsApp panren ungalukku, ungalukku enna queries irundhaalum same member-ku call back pannunga, okay-va?
Speaker 1
82.19s
Ok enna query?
Speaker 1
84.93s
Sure sure.
Speaker 0
85.57s
Okay sir, have a good day. This is Naveetha sir, just save this number.
Speaker 1
88.81s
Okay thank you bye.
Speaker 0
89.37s
Bye.