A
Call Intelligence
Pinky / Krishna with Nivitha — Feb 09, 2026 16:43
Deal Lost
Warm
Call History
3 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
9.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Discount Offered
15.00%
Calls Before Closure
3
Upsell Attempted
Yes
Cross-sell Attempted
Yes
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
Medium
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Joint
Lead Type
b2c
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
8
Pitch Start
15% into call
Pitch Approach
Consultative
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
follow_up_scheduled
Call Structure
Duration
9:42 (582s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
145
Rep Words / Customer Words
1142 / 384
Rep Longest Monologue
45s
Customer Longest Monologue
15s
Silence Gaps (>2s)
4 (max 22.0s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Price
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
High Price
Illa amount vandhu ezhubathi aindhu saavirndhu illa indhaalum kammi aagumma.
|
price | Customer | Yes | downselling & discounting | Excellent |
|
Location/Serviceability
Kanchipuramla andha areala vandhu engalukku service illa sir.
|
logistics | Rep | Yes | alternative solution | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 18500.00 | Interested | Foundation test to screen for deficiencies and future risks. |
| master health checkup | Rep | 75000.00 | Skeptical | Full day package including DEXA, VO2 Max, and consultations. |
Key Moments
400:45
Skin Concern Disclosure
The customer reveals white patches, giving the agent a specific 'pain point' to sell against.
03:00
Price Reveal (75k)
The high price point causes a visible shift in the customer's tone and leads to the husband taking over the call.
05:34
Downsell to 18.5k
Agent successfully pivots to a more affordable entry-level product to keep the lead alive.
07:23
15% Discount Offer
Agent uses 'Employee Discount' to build trust and incentivize the center visit.
Discovery Questions
5
Q1
Unga good name Ma'am?
Q2
Enna concern edhuna irukkaa?
Q3
Unga age sollunga ma'am?
Q4
Idhukku munnaadi edhuna blood test pannirukkeengala?
Q5
Gut related issues ungalukku vayithula indigestion edhuna irukkaa?
Trust Signals
3
Sharing detailed health symptoms
Asking for brochures/sample reports
Providing Pincode
Enthusiasm Signals
1
Husband saying 'kandippa pannalaam' (definitely can do) regarding the test if it solves the problem
Resistance Signals
2
Questioning if 75k can be reduced
Stating 'service illa' (no service) in their area as a potential hurdle
Confusion Signals
1
Confusion between the 181 biomarker test and the full Master Health Checkup
Topics Discussed
White skin patches
Vitamin deficiency
Heavy metal screening
Master Health Checkup
DEXA Scan
VO2 Max
Gut health/Microbiome
Cancer screening
Pricing and Discounts
Kanchipuram serviceability
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Standard inquiry response. |
| Discovery | 2 | neutral | Discussing skin issues and digestive discomfort. |
| Pricing | 3 | neutral | Shocked by the 75k price point. |
| Closing | 4 | neutral | Agreed to review sample reports after discount was offered. |
Call Transcript
Click to expand
Speaker 0
0.67s
Hello aa sollunga madam aa ma'am this is Nivetha from IO okay
Speaker 0
8.25s
Aa sollunga
Speaker 1
8.43s
Aa
Speaker 0
9.49s
Aa sollunga Ma'am, Ma'am health checkupkaaga maasam health checkupku kettirundhaanga.
Speaker 0
14.03s
Aama sollungalaa Ma'am, idhu sittu call Ma'am, aa yaa Ma'am, unga good name Ma'am.
Speaker 1
14.69s
Krishna visit
Speaker 0
17.75s
Pinky pinky okay ma'am ungaloda health phone therinjukkalaama illa enna concern edhuna irukkaa unga age sollunga ma'am. Age forty okay ma'am unga husbandku yaarukku unga health checkup panna poreenga Pinkyku.
Speaker 1
28.63s
Yaarukkum illa.
Speaker 0
32.29s
Okay ma'am.
Speaker 0
34.91s
Sollunga Ma'am, idhukku munnaadi edhuna blood test pannirukkeengala? Edhuna health related checkup pannirukkeengala? Pannirukken.
Speaker 0
40.39s
Edhuvume idhu illa problem, kaalula vandhu white white-aa skin-la problem vandhurukku konjam. Enna problem ma'am? Skin white white-aa aayittu irukku, adhu enna problem? Udam full-aa varudhu. Okay ma'am, so edhuvum vitamin deficiency irukkumaannu sollittu check pannureenga, check panna poreengala? Aamaa aamaa aamaa.
Speaker 1
54.85s
Aamaa aa.
Speaker 0
56.19s
Okay ma'am, so nammakitta master health checkup paatheenganna, inga blood test paatheenganna onnooru enbadhu sollittu comprehensive blood test irukku ma'am. Okay, okayva? Neenga solreengala white white-aa varudhunnu sollittu, so idhu vandhu namakku blood-la irundha vitamin deficiencies irukku illa heavy metal screening irukku appadinna kooda ungalukku vandhu white white-aa varum ma'am.
Speaker 1
65.43s
So idhu vandhu.
Speaker 1
71.97s
Aa
Speaker 0
73.83s
Okay so neenga basically indha onnooru irandu neenga maasam health checkup pandrathuna neenga Chennai vara maadhiri irukkum centerukku okayva.
Speaker 1
73.87s
Okay.
Speaker 0
80.33s
Indha master health checkupla onnooru enbadhu sollittu oru blood test cover aagum ungalukku. Idhula ungalukku generally diabetes, thyroid, liver functioning, kidney functioning, cardiac arrest markers ippo enna irukkundradhu illaama futurela enna varumndradhu screen panniduvaanga.
Speaker 0
95.83s
Okava idhu onnooru ezhupathi onbadhu.
Speaker 1
95.85s
Okava idhu onnooru onbadhu.
Speaker 0
98.63s
Blood test ma'am idhu koodave maasam health checkupla ungalukku DEXA scan varum. Okay. Dexa scan vandhu bodyla visceral fat kozhuppu evvalavu jaasthiya irukku appadinnu theriyum. Namma organsai suthi evvalavu kozhuppu irukkunnu theriyum.
Speaker 0
110.33s
Appuram vandhu bonoda density evvalavu irukkunnu theriyum Ma'am.
Speaker 1
110.61s
Appuram.
Speaker 0
113.47s
Okava bodyla muscle evvalavu irukkunnu therinjukkalaam, Ok VO2 Max namma heart health lung health eppadi irukkunnu therinjukkittu VO2 Max oru treadmill test maadhiri pannuvaanga.
Speaker 1
113.49s
Okay-vaa?
Speaker 0
122.39s
Okay ma'am, idhu kooda food intolerance, sometimes namakku food allergies kooda andha white white patches varumnu theriyumla ma'am.
Speaker 1
122.73s
Okay vaa.
Speaker 0
128.17s
Okay, so food allergy enna irukku unga body-la irundhu check pannuradhu adhu oru kind of blood test.
Speaker 0
133.09s
So food allergy check pandrathukku adhu pannuvanga and gut related issues ungalukku vayithula indigestion edhuna irukkaa ma'am? Bloating hormone imbalance adhu maadhiri edhuna vachirukkaa ungalukku? Adhellam edhuvume illa ma'am. Okay so gut related issues edhuna irukku yenna sometimes digestion issues irukku appadinna kooda andha maadhiri patches varadhukku chances irukku.
Speaker 1
133.17s
So food ellaam.
Speaker 1
140.73s
Aa okay.
Speaker 1
148.73s
Okay.
Speaker 0
148.73s
Saappidathaan mudiyala, saappitta konjam mudi thanni muzhungi muzhungi saappiduvom avvalavuthaan. Okay ma'am, so ungalukku vandhu saappittaale fill aayidura maadhiri irukkaa? Aamaa aamaa, thanniye full aayiduchu.
Speaker 1
157.13s
Okay
Speaker 0
158.63s
Okay adhudhaan gut related-aa edhuna issues irukku appadinnu therinjirukkaaga stool test maadhiri pannuvaanga Ma'am ungalukku. Okay. Microbium test sollittu indha oral mastoid project-la idhu varum.
Speaker 1
164.73s
Mathu.
Speaker 0
168.39s
Okay along with physiotherapy session generally vara normal oru physiotherapy session varum ungalukku.
Speaker 1
168.53s
Okay.
Speaker 0
173.91s
Okay and ECG Echo chest X-ray idhu ellame serthu vandhura maam idhu vandhu master health checkup maam.
Speaker 0
179.11s
Okay ma'am, okay idhu vandhu unga cost paatheenganna ezhubathi aindhu vandhu varum ma'am, okay morning neenga session vareenga appadinna morning breakfast.
Speaker 1
183.69s
Okay okay.
Speaker 0
187.59s
Breakfast munnadi blood test mudinjirum ungalukku, and after breakfast vandhu ungalukku andha DEXA scan sonnen, DEXA scan, VOTO Max idhellam after varum, okayva?
Speaker 1
190.21s
Andha doctor.
Speaker 1
196.57s
Okay.
Speaker 0
197.25s
Physiotherapy sessions idhellam ungalukku morning adhavadhu breakfast mudichadhukku appurama and again evening afternoon vandhu ungalukku lunch mudichuttu ungalukku vandhu scans ellame evening irukkum at the end of the day ungalukku doctor consultation irukkum ma'am.
Speaker 1
201.93s
And again
Speaker 1
205.25s
Scan
Speaker 0
209.67s
Okay ma'am okay ma'am so idha neenga plan pannikkireengala? Illa amount vandhu ezhubathi aindhu saavirndhu illa indhaalum kammi aagumma. Naan venumna ungalukku discount kettu sollattuma? Discount kettu sollalaam oru second. Oruthar panna poreenga illa rendu per panna poreenga yenna master health checkup irukku avaroda age therinjukkalaam ma'am.
Speaker 1
229.07s
Ma'am maas ma'am.
Speaker 0
231.33s
Aa sollunga Ma'am.
Speaker 1
231.57s
Sollunga Madam.
Speaker 0
232.73s
Sollunga sir sollunga sir.
Speaker 1
233.35s
Ippo neenga normal marks ezhuthiya cupna enna idhunna enna Madam.
Speaker 0
239.15s
Naan blood test sonnenla sir.
Speaker 1
240.97s
Aamaa.
Speaker 0
241.41s
So blood test vandhu this kind of foundation sir, basically ungalukku body-la enna irukkunnu screen pandradhukkaaga therinjukkira test dhaan indha blood test.
Speaker 1
249.01s
Sari sari okayva
Speaker 0
249.57s
Okava ippa namma bodyla ippa doctor kitta poreenga generally oru thyroid irukkaannu check panna solluvaanga diabetes irukkaannu check panna solluvaanga correcta.
Speaker 1
255.93s
Aamaa aamaa.
Speaker 0
256.79s
Namakku indha onnooru enbadhula paatheenganna adhe thyroid varum adhe idhu varum ungalukku diabetes varumna futurela enna varumndradha munnaadiye predict panniduvom.
Speaker 1
259.05s
Sari.
Speaker 1
266.25s
Sari okay. Reason
Speaker 0
266.75s
Reason vandhu ippa thyroid paatheenganna avanga oru rendu test rendu biomarker ezhudhi koduppaanga, okay-va? Thyroid-la T moonu idunga, T naangu idunga-ntu namakku thyroid keezha oru ezhu ettu idhu varum, biomarkers varum.
Speaker 1
271.29s
Okava?
Speaker 0
277.19s
Okayva, cancer screening pannuvom. Generally cancer vandhu ellarukkume theriyum, cancer vandhadhukku appuram dhaan namakku adhukkaana.
Speaker 1
277.29s
Okava?
Speaker 0
283.73s
Insectum thaan namma kudambula theriyum okayva but cancer varathukkaana nammaloda ithuvum irukkaa appadindratha chancesum namakku therinjirum ithulaye
Speaker 1
283.75s
Sethuradhu udambula theriyum okayva
Speaker 0
291.19s
Idhu maadhiri tumor panels ellame indha blood test-la vandhurum, ma'am sollirundhaanga ungalukku white color-la patches irukku appadinnu sollittu.
Speaker 1
291.25s
Idhu maadhiri.
Speaker 0
296.67s
So vitamin deficiency illa metal screening idhellam vandhu check panniduvom, vitamin deficiency irukka adhu ellame ore blood testlaye ungalukku cover aayidum.
Speaker 1
296.69s
Mm.
Speaker 1
303.87s
Saringa.
Speaker 0
304.43s
Some people enna pannuvaanganna master health checkup eduthuruvaanga fullaave, oru silaru indha onnoottru eduthuttu adhu mooliyama ippo oru cardiac oru heart issue irukkavanga eduthukkongalen.
Speaker 0
313.87s
Heart issue irukkavangalukku oru indha blood testla heart issue irukka chances irukkandradhu theriyum okayva illa futurela varumandradhu theriyum aana blockage irukkanu theriyadhu okayva adhukku dhaan ECG echo ellame eduppom namma
Speaker 1
320.17s
Okay
Speaker 1
324.13s
Okava adhukku.
Speaker 1
327.23s
Sari okay.
Speaker 0
327.75s
Okay, so neenga vandhu plan panni.
Speaker 1
328.11s
Mm
Speaker 1
331.97s
Illa Madam, indha onnooru onbadhu onbadhu test-ndradhu evvalavu Madam?
Speaker 0
334.43s
Adhu vandhu ettindhu thousand varum Ma'am ettindhu thousand varum Sir.
Speaker 1
336.19s
Eighteen and a half.
Speaker 1
337.49s
Poram.
Speaker 0
338.21s
Yes sir.
Speaker 1
338.25s
Sari, ippa adhula vandhu idhu clean panna mudiyadha? Ivangaludaiya problem, neengaludaiya problem.
Speaker 0
342.97s
Aa yes kandippa pannalaam sir, idhunaal ungalukkathulaye vandhu ungalukku vitamin deficiency vandhurum.
Speaker 1
347.47s
Okayva so matra.
Speaker 0
347.59s
Okayva so matra ellame hormone imbalance ippo thyroid idhellam varudhulla so hormone imbalance edhu irundhalum ungalukku vandhurum.
Speaker 1
354.31s
Right madam idhu ippo one eighty one mattum eduthukkitten madam ippo meedhi meedhi vena appuram aa ya okay sir.
Speaker 0
357.77s
Avlo.
Speaker 0
359.13s
Aa ya okay sir neenga one into one edunga okayva ippa neenga mattum avanga mattum edukka poraangala illa ungalukku edukka poraengala sir yenna rendu perukku edutha naan vena offer panni kodukkirom.
Speaker 1
361.91s
Mm.
Speaker 1
365.01s
Rendu perukku edutha naan venum.
Speaker 1
368.61s
Adhu maadhiri edhuvum idea illa madam, avanga mattum dhaan.
Speaker 0
370.69s
Sari okay sir, neengal enakku unga pincode mattum solreengalaa sir?
Speaker 1
374.61s
Six three one five five one.
Speaker 0
377.57s
Six three one five.
Speaker 1
379.03s
Aaru aaru onnu.
Speaker 0
380.71s
Illa sir, aaru moonu ondru.
Speaker 1
382.21s
Aaru aaru ondru aaru aaru ondru.
Speaker 0
383.57s
Okay, onbadhu second line-la irukkeengala? Naan idhu mattum check pannikiren.
Speaker 1
398.45s
Cost wise cool-aa irukkaama theriyudhu.
Speaker 0
426.57s
Hello.
Speaker 1
427.41s
Aa sollunga Ma'am.
Speaker 0
428.43s
Aa sir neengal Kanchipuramla andha areala vandhu engalukku service illa sir.
Speaker 1
432.99s
Right ma'am, service illa paravaayillai, okay, indha center-ukke vandhu avanga test-ukku undaana support pannuvaanga. Aa ya sure sir, appadinnumbodhu engalukku edhaavadhu discount maximum enna discount panni vaangi koduppeenga.
Speaker 0
434.89s
Okay.
Speaker 0
437.85s
Aa ya sure sir.
Speaker 0
443.11s
Sari okay sir, neengal center-ukku vaanga, naan ungalukku padhinaindhu percent discount vaangi tharen, okay-va? Employee discount-aa naan ungalukku panni tharen.
Speaker 1
443.71s
Aa neenga center
Speaker 0
450.67s
Ippadi aayirathu moondru moondru varum ungalukku.
Speaker 1
453.15s
Sari, ippa indha onnooru ettu ondru test-ndradhu engalukku eadhavadhu theriyaradhukku eadhavadhu eadhavadhu brochures irukkaangala?
Speaker 0
458.59s
Enna sir puriyudhu?
Speaker 1
459.11s
Puriyuthu.
Speaker 1
460.09s
Illa illa, onnu eighty one test kudureengalla.
Speaker 0
461.99s
Aamaam Sir.
Speaker 1
462.85s
Adhoda brochures edhaavadhu engalukku kidaikkumaannu aanaa sample
Speaker 0
465.05s
Aa naan sample report share panren ungalukku, so ennenna vandhu ya sir ennenna ellam vandhu test cover aagum biomarkers cover aagumnu adhuleye vandhurum ungalukku okayva? So idhu vandhu fasting test okay, so neenga ippa Chennai-kku vara maadhiri irundhaal inga center-kku varadhukku oru early morning oru oru ettu o'clock andha range-la irundhaalum eduthudalaam.
Speaker 1
467.59s
So ennenna vandhu?
Speaker 1
473.25s
Sari okay.
Speaker 1
475.61s
So neenga ippo Chennaikku vara.
Speaker 1
481.73s
Avanga relative relative angeye irukkaanga anga vandhu avanga night vandhu anga call pannittu morning vandhu
Speaker 0
484.41s
Aa
Speaker 0
486.83s
Appa neenga center kooda vara venaam, avanga veettula kooda naanga organize pannippom.
Speaker 1
490.13s
Right okay ma'am right okay ma'am neenga eppa edukka poreenga?
Speaker 0
491.27s
Okayva neenga eppa edukka poreenga sir blood test sollunga namma adhukku plan pannikkalaam.
Speaker 1
493.83s
Idhula sollirukkeenga, thirumba naan pesuren Madam.
Speaker 0
496.27s
Sari okay sir, indha numberukku enakku call back pannunga, naan ungalukku sample report share panren okay-va?
Speaker 1
500.13s
Adhu pannunga first indha batch mudiyattum ma'am idhu illaama illa illa idhu vandhu test vandhu oru pakkam vitturunga.
Speaker 0
501.25s
Mm.
Speaker 0
503.47s
Ma'am idhu illaama illa illa idhu vandhu test.
Speaker 0
507.19s
Okay sir.
Speaker 1
508.05s
Avanga test edukkanumnu virumbappaduraanga adhanaala okay.
Speaker 0
510.77s
Okay sir.
Speaker 1
510.97s
Okay sir ippo avangale vandhu oru skin mattum dhaan ippadi vachuttu skin-ukku mattum paathukkurennu sonnaa adhukku ungalaala doctors advice edhaavadhu pannanum.
Speaker 0
517.75s
Actually nammakitta vandhu cosmetology-um irukkaanga sir.
Speaker 1
520.63s
Neenga vandhu
Speaker 0
520.65s
Neenga vandhu blood test mattum aana basically edukkuradhu nalladhu, yenna skin namma veliya irukkaradha check pannuradhu adhu vera okay-va but namma.
Speaker 1
527.29s
But namma ippa cosmetology avar vandhu paarthu refer panni indha indha test podhumnu sollittaarunna indha onnooru onbadhu panna vendiyadhu illaindradha illa.
Speaker 0
534.87s
Indha blood test vandhu namakku separately panna maattanga sir. Idhu vandhu aama idhu vandhu oru oru package thaan varum. So adhukkappuram idhanala thaan indha vitamin deficiency-naala thaan indha white white-aa varudhu. Nammudaiya dermatologist irukkaanga.
Speaker 1
538.37s
Idhu vandhu aama idhu vandhu oru oru package dhaan varum so.
Speaker 1
547.07s
Okayva so dermatology.
Speaker 0
547.17s
Okayva so dermatologist vandhu skin related-aa paakkuravangadhaan avanga okayva appuram neenga enna kind of foods eduthukkanumndradha avar recommend pannuvaaru enna kind of diet irukkanumnu solli dietician avar kitta
Speaker 1
550.79s
Avarunga
Speaker 1
554.83s
Sorakku.
Speaker 1
555.69s
Avaru separate-aa thirumbavum test ezhuthu vaaippu irukkaa?
Speaker 0
560.13s
Thaniya vandhu blood test edhuvum ezhudhuradhukku chances kidaiyadhu sir.
Speaker 1
563.47s
Chances kidaiyaathu aamaa okay okay.
Speaker 0
564.31s
Aamaa okayvaa so idhanaala enna pannalaamndradhukku advice avarudhaan pannuvaaru
Speaker 1
569.27s
Illai illai, adhu right, total-aa vandhu indha result indha report-ai vachu avanga ellame consult pannikkalaam.
Speaker 0
570.29s
Aa
Speaker 0
575.03s
Aamaam Sir.
Speaker 1
576.19s
Right madam, right okay madam, thank you, okay sir, ungalukku share pannunga, sure sir.
Speaker 0
576.95s
Mm.
Speaker 0
578.47s
Okay Sir, naan ungalukku kaamikkanum. Sure Sir, bye.