A
Call Intelligence
None with Nivitha — Feb 09, 2026 16:43
Deal Lost
Cold
Call History
3 attemptsRep Performance
6.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
10.0%
Personalization
4.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Influencer
Lead Type
new_inquiry
Conversation Flow
Opening Type
inquiry_response
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:29 (29s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
11
Rep Words / Customer Words
42 / 31
Rep Longest Monologue
5s
Customer Longest Monologue
4s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Customer | -- | Interested | Customer asking for the price of the service. |
Key Moments
200:05
Price Inquiry
Customer's primary motivation is cost-checking.
00:20
Third-party beneficiary
Customer reveals he is calling for a friend's wife, changing the sales dynamic to a referral/proxy.
Discovery Questions
3
Q1
unga age sollunga sir?
Q2
engirundhu pesureenga?
Q3
health goal or health concern idhula irukkaa sir ungalukku?
Topics Discussed
Full body checkup
Pricing
Location (Kanchipuram)
Health concerns
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Direct inquiry about pricing. |
| Discovery | 2 | neutral | Providing basic location info but then the call drops. |
Call Transcript
Click to expand
Speaker 0
0.89s
Hello
Speaker 1
1.41s
Hello.
Speaker 0
2.29s
Aa hi sir, good evening, this is Nivedha from Ibo.
Speaker 1
3.87s
Sri
Speaker 1
5.25s
Ma'am, ippo full body checkup edukkanumna evvalavu madam?
Speaker 0
9.17s
Okay sir, unga age sollunga sir, engirundhu pesureenga?
Speaker 1
12.35s
Madam naan Kanchipuramla irundhu pesuren Madam.
Speaker 0
14.45s
Okay sir, so idhaan health goal or health concern idhula irukkaa sir ungalukku?
Speaker 1
20.81s
Illa Madam enakku illa ennoda friendoda wife.
Speaker 0
24.63s
Hello
Speaker 0
28.47s
Hello Siddique.