A
Customer Vijay
Phone +919789123567
Rep Nivitha
Team Sales
Date 2026-02-02 16:48
Duration 22:48
Source None

Call History

7 attempts
Total Attempts7
First CallFeb 02, 2026
Last CallFeb 23, 2026
Total Talk Time38.6 min
Other RepsVimal, Vimal, Vimal
Pitch Effectiveness
9.0/10
Engagement
9.5/10
Conversion Probability
85.0%
Technical Quality
8.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 7
Upsell Attempted Yes
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Very Positive
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Joint
Lead Type b2c

Conversation Flow

Opening Type warm_callback
Opening Quality Excellent
Rapport Building Present
Needs Discovery Present
Discovery Depth Deep
Discovery Questions 8
Pitch Start 25% into call
Pitch Approach Educational/Consultative
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending natural_end

Call Structure

Duration 22:48 (1368s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 245
Rep Words / Customer Words 1842 / 1615
Rep Longest Monologue 68s
Customer Longest Monologue 52s
Silence Gaps (>2s) 4 (max 3.5s)
Interruptions 18

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Moderate
Script Adherence Moderate
Filler Words Low
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 2
Handling Rate
100%
Dominant Category Price

Objections

2
Objection Category Raised By Handled Technique Quality
Price is much higher than local hospitals (10k vs 75k+)
naan inga pannirukkira master health ellam paatheenganna like maximum pathu aayirathu roopai... enna significant difference?
price Customer Yes value differentiation Good
Travel to Chennai is difficult/Busy until March
March varaikkum konjam busy-aa irukkurenga, yennaal muzhusa oru naal vandhuttu vara mudiyumaannu theriyala
logistics Customer Yes flexibility/convenience Average

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
master health checkup Rep 75000.00 Interested Comprehensive diagnostic package including blood, stool, ECG, and scans.
epigenetic test Rep 110000.00 Interested Optional test to determine biological age of organs.

Key Moments

4
00:15
Brand Recognition
Customer identifies as a fan of the founder, significantly lowering trust barriers.
11:06
Price Objection Handling
Rep successfully justifies the 1.1L price point by explaining the uniqueness of Epigenetic testing in India.
12:55
The 'Why' Statement
Customer states he wants to spend the money because his company and family depend on him.
18:16
Couple Discount Offer
Rep uses the wife's involvement to secure a larger potential deal.

Discovery Questions

5
Q1 What health concerns made you message us?
Q2 What is your age?
Q3 Did your father have heart-related issues?
Q4 What is your pincode?
Q5 What health checkups have you done before?

Trust Signals

3
Watching videos until midnight
Sharing detailed medical history
Mentioning his children and company as reasons to stay healthy

Enthusiasm Signals

2
I want to do everything, I don't want to miss anything
I was waiting for your call

Resistance Signals

2
Price comparison to CMC
Busy schedule until March

Confusion Signals

1
Difference between standard blood tests and IO biomarkers

Topics Discussed

Cholesterol Heart Health Stress Sleep B12/Vitamin D Epigenetics DEXA Scan VO2 Max Pricing Logistics

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 positive Happy to finally get a call; fan of the brand.
Discovery 2 neutral Serious about family heart history and stress.
Price Reveal 3 neutral Questioned the 10x price difference compared to local hospitals.
Closing 4 neutral Convinced of the value; ready to plan the visit.

Call Transcript

Click to expand
Source File +919789123567 2-2-2026, 4-48-27pm.mp3
Transcript +919789123567_2-2-2026,_4-48-27pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #19929