A
Call Intelligence
Nithya Lakshmanan with Nivitha — Feb 19, 2026 16:32
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
6.5/10
Pitch Effectiveness
5.0/10
Engagement
6.0/10
Conversion Probability
10.0%
Personalization
4.0/10
Technical Quality
8.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Nithya Lakshmanan. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral/Confused
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Decision Maker
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
inquiry_response
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
42% into call
Pitch Approach
Feature-Benefit
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
1:35 (95s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
34
Rep Words / Customer Words
184 / 82
Rep Longest Monologue
12s
Customer Longest Monologue
6s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price is too high
O padhinettayirangala sari okaynga. (Oh, 18,000? Okay then.)
|
price | Customer | No | justification | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | 18000.00 | Skeptical | Pitching a full body checkup including kidney, liver, cardiac, and tumor panels. |
Key Moments
200:17
Brand Confusion
Customer doesn't recognize AIWO, indicating low brand recall despite the recent lead form fill.
01:22
Price Reveal
The 18,000 INR price point creates immediate friction and leads to the end of the call.
Discovery Questions
2
Q1
IO Health Center-ku edhuna service pathi enquiry pannirundheengala Ma'am?
Q2
ungalukku edhavadhu specific health concerns irukka illa edhavadhu vandhu like health goals edhavadhu irukka Ma'am?
Resistance Signals
2
Price shock
Abrupt ending
Confusion Signals
2
Brand name recognition
Price misinterpretation (80k vs 18k vs 8k)
Topics Discussed
Blood Tests
Full Body Checkup
Kidney Function
Liver Function
Cardiac Markers
Tumor Panels
Vitamins
Omega 3 and 6
Pricing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Did not recognize the brand name 'AIWO' initially. |
| Discovery | 2 | neutral | Confirmed she was looking for blood tests. |
| Price Reveal | 3 | neutral | Shocked by the 18k price tag. |
Call Transcript
Click to expand
Speaker 0
0.73s
Hello
Speaker 1
1.83s
Hello
Speaker 0
2.73s
Ma'am ithu Nithya.
Speaker 1
4.35s
Ya
Speaker 0
5.07s
Nimitha from IO Healthcare ma'am.
Speaker 1
8.61s
Aa sollungappa
Speaker 0
9.67s
Aa IO Health Center-ku edhuna service pathi enquiry pannirundheengala Ma'am, like blood test illa vera edhuna health related services-ku?
Speaker 1
17.73s
Aiyo health care-aa naan paarthiruppen enakku theriyalaiyeppa naan aiyo health care-aannu theriyala enakku.
Speaker 0
24.29s
Okay Ma'am, so ungalukku edhavadhu specific health concerns irukka illa edhavadhu vandhu like health goals edhavadhu irukka Ma'am?
Speaker 1
31.33s
Aa naan vandhu full body checkupku andha blood testku vandi paathuttu irundhen.
Speaker 0
35.55s
Okay Ma'am.
Speaker 1
36.19s
So adhanala maybe adhula irundhu edhavadhu paarthiruppennu ninaikkiren.
Speaker 0
40.49s
Okay Ma'am, naan comprehensive blood test Ma'am.
Speaker 0
44.19s
Ungaloda kidney functioning, liver functioning, cardiac markers, tumor panels, so ippo enna irukkundradha vida future-la enna varum appadindradha therinjittu ungalukku prevent pandradhukku help pannuvom ma'am.
Speaker 1
57.43s
Okay adhudhaan indha blood testungala?
Speaker 0
59.31s
Yes ma'am, so ungalukku complete vandhu ungalukku doctor consultation vandhurum, diet consultation vandhurum. Usually vandhu veliyila observe pannunga. Inga ennenna irukkumnu paatheenganna, omega ellam veliye cover panna maattanga.
Speaker 1
60.97s
Ungalukku
Speaker 1
69.79s
Aa.
Speaker 0
69.91s
Omega three omega six-laam namma omega three omega six cover pannuvom ma'am, vitamin profiles paatheenganna basic-aa oru moonu to aaru profiles vandhu cover pannuvanga, inga oru eleven profile ungalukku varum vitamins-la mattum.
Speaker 1
80.73s
Idhu evvalavu varum unga blood test?
Speaker 0
81.31s
Varum.
Speaker 0
82.73s
Eighteen thousand varum Ma'am it's advance screening right.
Speaker 1
85.79s
Okay eighty thousand varum.
Speaker 0
86.29s
Eight thousand varum ma'am. Yes.
Speaker 1
88.23s
O padhinettayirangala sari okaynga.
Speaker 0
89.53s
Seri okay.
Speaker 1
90.81s
Okenga naan kettukkollu.
Speaker 0
90.83s
Okaynga bye.
Speaker 0
92.05s
Ya sure ma'am.
Speaker 1
93.35s
Athu
Speaker 0
93.41s
Have a good day Ma'am.
Speaker 1
95.05s
Bye.