A
Call Intelligence
Gowthaman Asokan with Nivitha — Feb 18, 2026 14:48
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
4.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
5.0%
Personalization
2.0/10
Technical Quality
4.0/10
Active Alerts
2No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with Gowthaman Asokan.
No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Gowthaman Asokan. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low/None
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
inbound
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
47% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:57 (57s)
Primary Language
English
Code Switching
None
Total Speaker Turns
21
Rep Words / Customer Words
102 / 58
Rep Longest Monologue
12s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
No
Total Objections
2
Handled Successfully
1
Handling Rate
50%
Dominant Category
Need
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lack of brand recall
ai em not shyor. ai don't think so.
|
trust/authority | Customer | Yes | brief explanation | Good |
|
Not interested
Right now I'm not interested ma'am but if I do I will get back to you.
|
product_fit | Customer | No | acceptance | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| advanced screening / preventive health | Rep | -- | Negative | Explaining what AIWO does after the customer expressed confusion. |
Key Moments
200:15
Brand Confusion
Customer fails to recognize the brand, indicating low lead quality or poor ad recall.
00:49
Direct Rejection
Customer shuts down the sales process immediately after the pitch.
Resistance Signals
2
ai em not shyor. ai don't think so
Right now I'm not interested ma'am
Confusion Signals
1
I O Health Service. A I W O. ai em not shyor.
Topics Discussed
Advanced Screening
Preventive Health
Fitness Goals
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Does not remember the brand AIWO. |
| Pitch | 2 | neutral | Listens politely to the 2-minute explanation. |
| Closing | 3 | neutral | Politely declines further interest. |
Call Transcript
Click to expand
Speaker 1
0.01s
hello.
Speaker 0
1.55s
Hello.
Speaker 1
2.39s
Yes.
Speaker 0
3.07s
Gautam,
Speaker 1
4.19s
Yes,
Speaker 0
4.35s
pratham rupayanta from iowhealth.
Speaker 1
7.31s
Yeah, this is good.
Speaker 0
8.21s
there is an enquiry for IO health services sir.
Speaker 1
12.39s
I O Health Service.
Speaker 0
13.87s
A I W O.
Speaker 1
15.73s
ai em not shyor. ai don't think so.
Speaker 0
18.73s
Okay, so is this a right hand talk with you? Just wanted to know like what an IO does.
Speaker 1
24.39s
yeah if you can give me a quick two minutes that would be nice.
Speaker 0
27.11s
ya, its actually its a preventive game.
Speaker 1
29.53s
Okay.
Speaker 0
30.11s
So basically you have to you will be taking test out there right in that place. We will be having advanced screening.
Speaker 1
33.57s
right?
Speaker 1
36.05s
oke.
Speaker 0
36.73s
uh like it completely diagnose you and we will be helping you how to overcome the issues or else if you have any specific health goals right to be fit or else to be very healthy we will be helping you to come over that.
Speaker 1
46.85s
Will be
Speaker 1
49.11s
I see. All right. Okay. Right now I'm not interested ma'am but if I do I will get back to you. Yeah sure.
Speaker 0
54.23s
Ya sure sir. Thank you. Bye.
Speaker 1
55.27s
Thank you. Bye. You too. Thank you.