A
Call Intelligence
Param with Nivitha — Feb 19, 2026 16:05
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
1.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
0.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
3No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Param. Coaching opportunity.
No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with Param.
Low Performance: Nivitha
Nivitha scored 1.0/10 on call with Param. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Malayalam
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:16 (17s)
Primary Language
Malayalam
Secondary Language
English
Code Switching
Low
Total Speaker Turns
9
Rep Words / Customer Words
10 / 10
Rep Longest Monologue
2s
Customer Longest Monologue
2s
Silence Gaps (>2s)
0 (max 2.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
100:08
Name Verification
The customer confirms the name 'Param' but then provides a different name 'Neethathamma' at 00:11, causing identity confusion.
Resistance Signals
1
Short, fragmented responses
Confusion Signals
1
Customer repeats name 'Param param' and introduces themselves as 'Neethathamma' which contradicts CRM name.
Topics Discussed
Identity verification
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer answers but seems confused by the agent's introduction. |
Call Transcript
Click to expand
Speaker 0
1.05s
Hello.
Speaker 1
2.95s
Hello
Speaker 0
3.91s
Amma manassil tharaam.
Speaker 1
4.31s
Aa namma teacher nammude thaaram.
Speaker 1
7.19s
Kaam?
Speaker 0
8.51s
Param param.
Speaker 0
11.37s
This is Neethathamma.
Speaker 1
11.69s
Aa
Speaker 1
16.03s
Hello.