A
Call Intelligence
Shirag with Nivitha — Feb 18, 2026 16:47
Deal Lost
Warm
Call History
3 attemptsRep Performance
7.0/10
Pitch Effectiveness
7.0/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
6.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Moderate
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
other
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
2
Pitch Start
57% into call
Pitch Approach
Process-oriented
Closing Attempt
Yes
Closing Technique
other
Call Ending
natural_end
Call Structure
Duration
1:50 (110s)
Primary Language
English
Secondary Language
Telugu
Code Switching
Low
Total Speaker Turns
49
Rep Words / Customer Words
198 / 142
Rep Longest Monologue
12s
Customer Longest Monologue
12s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Delay
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Need to review details before deciding
can you just send me the details and and I will let you know about it.
|
delay | Customer | Yes | compliance and value add | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| gut microbiome test | Customer | 14500.00 | Neutral | Primary inquiry from the customer for a gut report. |
Key Moments
300:53
Symptom Disclosure
Customer reveals he uses the washroom multiple times a day, providing a 'pain point' for the sale.
01:23
Price Reveal
Agent quotes 14,500 INR; customer does not push back on price but asks for details.
01:31
Sample Report Offer
Agent offers a sample report to bridge the gap between interest and purchase.
Discovery Questions
2
Q1
do you have any specific health goals or any health concerns sir?
Q2
you have any gut related issue or just wanted to you know what like just wanted to test it?
Trust Signals
3
Sharing specific bathroom habits/symptoms
Confirming location
Agreeing to save the agent's number
Enthusiasm Signals
1
I just wanted to get my gut checked once
Topics Discussed
Gut Microbiome Test
Fitness and Diet
Stool Sample Logistics
Pricing
Mumbai Location
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Direct and cooperative. |
| Discovery | 2 | neutral | Explains fitness routine and digestive issues clearly. |
| Price Reveal | 3 | neutral | Acknowledges price and asks for documentation. |
Call Transcript
Click to expand
Speaker 1
0.27s
Hello?
Speaker 1
1.85s
Hello.
Speaker 0
2.49s
aa sir good afternoon. this is nimitha karamai vo.
Speaker 1
6.45s
Tom?
Speaker 0
7.25s
shirag right.
Speaker 1
8.65s
yes
Speaker 0
9.35s
this is nimitha from my home.
Speaker 1
11.77s
Okay.
Speaker 0
12.83s
meeru idu enkuayari faar ai o three sixty prograam saar.
Speaker 1
17.37s
oke.
Speaker 0
18.01s
just wanted to know do you have any specific health goals or any health concerns sir?
Speaker 1
22.91s
a no health concerns. I just wanted to get my gut checked once. I wanted a gut report.
Speaker 0
29.47s
okay sir.
Speaker 1
29.99s
Oh my god
Speaker 0
31.61s
okey planning for a gut microbiome test right.
Speaker 1
35.25s
o yes.
Speaker 0
35.95s
aa yaa okke sir you are from mumbai right?
Speaker 1
38.59s
Correct.
Speaker 0
39.23s
okay sir. so you have any gut related issue or just wanted to you know what like just wanted to test it?
Speaker 1
45.49s
so basically whenever I like I'm following a diet because I'm working out and into fitness right.
Speaker 0
53.71s
Okay.
Speaker 1
53.87s
So but sometimes the diet doesn't suit me and I have to use the washroom multiple times a day.
Speaker 0
58.09s
Understood sir.
Speaker 1
58.57s
I just wanted to know it's because of some issue or it's normal.
Speaker 0
61.83s
Okay.
Speaker 1
62.17s
Everything's normal.
Speaker 0
63.51s
okay. so when can we plan i mean we will be sending you a kit for you. okay gut microbiome test is a kit test you have to take a stool sample.
Speaker 1
68.87s
Okay got it.
Speaker 0
74.23s
and you have to send it courier it back to us. okay we will be analyzing and you will receive the report in fifteen to twenty days.
Speaker 1
81.65s
Okay.
Speaker 0
82.07s
Okay.
Speaker 1
82.53s
And how much does it cost?
Speaker 0
83.71s
fourteen thousand five hundred sir.
Speaker 1
86.25s
oke.
Speaker 1
88.03s
can you just send me the details and and I will let you know about it.
Speaker 0
91.21s
Yeah, sure sir. I'll share you the sample report of gut microbiome test.
Speaker 1
95.03s
oke
Speaker 0
95.61s
okay just have a look and I'll be sharing the details of what and all things require also. okay. so once it's fixed just give a call back to the same number. okay this is nivetha.
Speaker 1
100.93s
Okay.
Speaker 1
104.09s
Okay.
Speaker 0
104.83s
to save this number.
Speaker 1
106.85s
Yes.
Speaker 0
107.19s
Okay okay sir have a good day.
Speaker 1
108.41s
Okay. You too. Thank you.
Speaker 0
110.05s
Thank you.