A
Call Intelligence
None with Nivitha — Feb 11, 2026 13:13
Deal Lost
Cold
Call History
1 attemptRep Performance
4.0/10
Pitch Effectiveness
1.0/10
Engagement
3.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Accidental/Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
cold_lead
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
28% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:28 (28s)
Primary Language
English
Secondary Language
Telugu
Code Switching
Low
Total Speaker Turns
11
Rep Words / Customer Words
55 / 21
Rep Longest Monologue
5s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
No Interest
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Accidental Lead
I don't think so madam. Maybe I would have clicked some advertisement.
|
no interest | Customer | No | acceptance | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | -- | Other | Referencing a previous enquiry. |
Key Moments
200:12
Customer denial of enquiry
The customer clarifies that the lead was likely an accidental ad click, effectively killing the sales momentum.
00:20
Hard 'No' to health concerns
Confirms the lead is cold and has no immediate pain points to solve.
Discovery Questions
1
Q1
do you have any health goals or any concerns?
Resistance Signals
3
I don't think so madam
Maybe I would have clicked some advertisement
No
Confusion Signals
1
Customer is unsure why they are being called regarding a specific test.
Topics Discussed
Aiwo 180 Blood Test
Health Goals
Accidental Ad Clicks
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite response to greeting. |
| Discovery | 2 | neutral | Denies making an enquiry and states no health concerns. |
| Closing | 3 | neutral | Ends the call courteously. |
Call Transcript
Click to expand
Speaker 0
0.25s
Hello.
Speaker 1
1.79s
hello
Speaker 1
4.39s
aa so this is nimitha from i o.
Speaker 0
7.61s
oke.
Speaker 1
8.01s
Io supporting. Meeru ishtam enquiry for Io 180 blood test.
Speaker 0
12.75s
I don't think so madam. Maybe I would have clicked some advertisement.
Speaker 1
16.65s
okay sir. so do you have any health goals or any concerns?
Speaker 0
20.21s
No.
Speaker 1
21.43s
Okay, so do you have any if you have any requirement, please just give a call back, sir, okay?
Speaker 0
25.65s
Sure sir.
Speaker 1
26.55s
Hello good day.
Speaker 0
27.65s
Thank you.