A
Call Intelligence
None with Nivitha — Jan 28, 2026 15:33
Deal Lost
Cold
Call History
3 attemptsRep Performance
3.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
4.0/10
Active Alerts
3No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with None.
No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
Low Performance: Nivitha
Nivitha scored 3.0/10 on call with None. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Kannada
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
warm_callback
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
20% into call
Pitch Approach
Direct/Transactional
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:34 (35s)
Primary Language
English
Secondary Language
Tamil/Kannada (Inferred from 'ma' and accent)
Code Switching
Low
Total Speaker Turns
14
Rep Words / Customer Words
68 / 32
Rep Longest Monologue
8s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lack of local physical lab
Do you have any lab there? ... But where you will process?
|
trust/logistics | Customer | No | feature explanation | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | -- | Neutral | Inquiry regarding a 360 test. |
Key Moments
200:13
Location Disclosure
Rep reveals the center is in Chennai, which triggers the customer's concern as a Bangalore resident.
00:33
Final Rejection
Customer terminates the interest upon hearing samples are sent to Chennai.
Resistance Signals
2
Location preference
Preference for physical lab over home collection
Confusion Signals
1
Processing location
Topics Discussed
Aiwo 360
Home Collection
Lab Location
Blood Sample Processing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Returning a call. |
| Discovery | 2 | neutral | Asking for location. |
| Closing | 3 | neutral | Rejected service due to location. |
Call Transcript
Click to expand
Speaker 0
0.37s
Hello.
Speaker 1
1.83s
halo. ai gaot e kaal phum dis nambar.
Speaker 0
3.87s
aa so this is snehita from i o wellness center.
Speaker 1
7.01s
Okay.
Speaker 0
7.65s
okay this is an enquiry regarding a three sixty eight yes sir.
Speaker 1
11.85s
veris yor sentar?
Speaker 0
13.29s
yaar from chennai sir.
Speaker 1
15.41s
vi ar from bangalore.
Speaker 0
16.77s
okay. do you have any
Speaker 0
19.45s
ekkaram for black
Speaker 1
19.61s
for black. Do you have any lab there?
Speaker 0
21.85s
no sir we have home collection. a technician will be coming to our place for blood sample collection sir. and it will be processed by i o.
Speaker 1
27.81s
But where you will process?
Speaker 0
30.61s
processing will be happening in chennai sir.
Speaker 1
33.67s
oke not requiredma.