A
Call Intelligence
Sangeeth Kumar with Nivitha — Feb 16, 2026 12:57
Deal Lost
Warm
Lead Source
Meta AdsCall History
4 attemptsRep Performance
7.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
8.0/10
Technical Quality
7.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Sangeeth Kumar. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Moderate
Brand Sentiment
Neutral/Curious
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Start
35% into call
Pitch Approach
Educational/Consultative
Closing Attempt
No
Closing Technique
soft_close
Call Ending
natural_end
Call Structure
Duration
3:52 (232s)
Primary Language
English
Secondary Language
Kannada
Code Switching
Low
Total Speaker Turns
78
Rep Words / Customer Words
412 / 348
Rep Longest Monologue
32s
Customer Longest Monologue
25s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
6
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Logistics/Competition
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Is this available in Bangalore?
So, is this available in Bangalore, the services?
|
logistics | Customer | Yes | direct answer + verification | Excellent |
|
Other companies do similar profiling in Bangalore.
there are other like I think neuro or other companies do it in a similar way here in Bangalore.
|
competition | Customer | Yes | feature differentiation | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | -- | Interested | Covers liver, kidney, cardiac markers, and tumor panels. |
| aiwo 360 program | Rep | -- | Neutral | Includes ECG, Echo, VO2 Max, and DEXA scan; only available in Chennai. |
Key Moments
300:30
Pin code verification
Established serviceability in Bangalore, removing a major barrier to entry.
01:05
Customer details recent heart tests
Provided the rep with the exact 'anchor' needed to pitch higher-level diagnostics.
02:45
Omega-3 and Predictive Pitch
Differentiated AIWO from the 'Neuro' and other standard labs the customer mentioned.
Discovery Questions
3
Q1
Please tell me your pin code I will check your service availability?
Q2
Do you have any specific health core or any health concerns?
Q3
How was program structured?
Trust Signals
3
Sharing specific medical test results
Providing home pin code
Mentioning failed attempts to Google information
Enthusiasm Signals
2
Asking for brochures twice
Confirming he does regular checkups
Resistance Signals
2
Mentioning competitors in Bangalore
Hesitation regarding Chennai-only services
Confusion Signals
2
Initial brand name recognition
Clarifying if services are available in Bangalore
Topics Discussed
Service availability in Bangalore
Heart health diagnostics
Comprehensive blood panels
Predictive health markers
DEXA scans and bone density
Chennai 360 program
Doctor consultations
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Slightly confused about who was calling initially. |
| Discovery | 2 | neutral | Shared detailed history of recent medical tests. |
| Pitch | 3 | neutral | Asked clarifying questions about program structure and uniqueness. |
| Closing | 4 | positive | Agreed to review materials and follow up. |
Call Transcript
Click to expand
Speaker 1
0.41s
hello
Speaker 0
1.85s
Aa, ithu Aniruma.
Speaker 1
2.97s
Yes, speaking. Yeah.
Speaker 0
4.51s
from IO Health.
Speaker 1
6.69s
Yes.
Speaker 0
7.53s
Sorry.
Speaker 1
7.77s
sorry can you come again watch it
Speaker 0
10.03s
Iu Nivitha Nivitha from IU.
Speaker 1
12.09s
Yeah okay okay sure sure.
Speaker 0
14.29s
so vi residing is the right time to talk with you sir.
Speaker 1
17.59s
Ya.
Speaker 0
18.47s
Ya
Speaker 1
18.75s
So, is this available in Bangalore, the services?
Speaker 0
22.85s
aa we have pan india diagnostic for specific health sir. okay.
Speaker 1
26.09s
Okay.
Speaker 0
27.43s
Please tell me your pin code I will check your service availability for you.
Speaker 1
30.71s
It's it's electronic city. It's 5600.
Speaker 0
34.65s
Okay.
Speaker 1
35.83s
one double zero five sorry five six zero one double zero.
Speaker 0
36.03s
Buddhi roga.
Speaker 0
39.67s
five six zero one double zero correct.
Speaker 1
41.95s
Correct, correct, yes.
Speaker 0
43.45s
ya sir service available. available hai sir. okay. you have mentioned like you will be doing regular health checkups.
Speaker 1
45.05s
Available anta. Okay.
Speaker 1
49.15s
yes yes I do.
Speaker 0
50.43s
I wanted to know what is your do you have any specific health core or any health concerns?
Speaker 1
55.47s
See, there was like, you know, the recent one was in December, okay? So I took a heart healthy package where, you know, they do some...
Speaker 1
65.89s
uh basic diagnostics in terms of my uh HBA1C, my cholesterol and then it was followed with uh some uh you know the heart specific test which echocardiogram and then...
Speaker 1
80.65s
treadmill test was followed with that okay so
Speaker 0
82.17s
Okay.
Speaker 1
84.29s
I just would like to know, you know, is there any brochure or something that you can share with me?
Speaker 0
89.29s
ya sir. we have a comprehensive blood test. then we have some diagnostic package also. so if you are planning for come to chennai na i will be sending you the three sixty program.
Speaker 1
94.39s
Okay.
Speaker 1
99.83s
okay.
Speaker 0
99.89s
Okay. It's a complete master health checkup, sir.
Speaker 1
103.11s
it happens only in chennai.
Speaker 0
105.29s
es saar. so if yu aar planing for alon blad test alon naa then yu ken vi haav a...
Speaker 1
106.21s
Okay.
Speaker 0
111.15s
then I mean we have a collection at Mumbai. I mean what where you from? Sorry.
Speaker 1
111.47s
I mean,
Speaker 1
115.07s
Bangalore Bangalore ki avi half an
Speaker 0
115.67s
Bengaluru-kku avi have from home Bengaluru itself.
Speaker 1
118.01s
What I would like to understand is, yes sir. How is your
Speaker 0
118.59s
What I would like to understand
Speaker 0
120.61s
Yes sir. How was
Speaker 1
122.13s
program structured? Is it based on some basic uh you know blood profiling and those kind of things or is it like you know you do a complete test you know there are other like I think neuro or other companies do it in a similar way here in Bangalore. Yeah. Okay so...
Speaker 0
140.49s
Yeah. Okay, so both the way we have like basic, it's not even a basic blood test, it's a comprehensive blood test. As you told right, you have taken a lipid profile and cardiac markers and all you have covered, right?
Speaker 1
145.55s
Is a company.
Speaker 1
148.89s
Take a little.
Speaker 0
153.43s
So this comprehensive blood test covers your liver functioning, kidney functioning, cardiac risk markers, tumor panels, what like it doesn't say like what issues you have currently. It will analyze like what you'll get in future.
Speaker 0
165.85s
Okay. Yeah, hormone hormone panels we have and tumor panels we have. Omega basically omega they won't cover it outside, okay? It helps you to find out your heart health and your brain health. Omega three.
Speaker 1
166.29s
Okay.
Speaker 0
178.01s
So we just comprehensive discovers omega. Apart from this we have master health checkup like ECG, echo, VO2 max, DEXA. So usually you have heard about ECG, echo, DEXA scan. It helps you to find out your bone density, your muscle mass and visceral fat.
Speaker 1
178.41s
Okay.
Speaker 1
187.77s
Yes yes.
Speaker 1
189.63s
Okay okay.
Speaker 1
193.01s
Okay.
Speaker 0
193.45s
okay so based on that reports you will be getting a doctor consultation and tailor diet chart sir. so this is what iowa.
Speaker 1
199.35s
So this is what I was it's a part of the program, right? Yes, sir. So can you do me a favor? Just can you share me some brochures and more information on this? I think on Instagram and
Speaker 0
202.15s
it's a part of the globe.
Speaker 0
204.11s
Yes, yes sir.
Speaker 0
209.29s
Yeah yeah sure.
Speaker 1
210.87s
I you know I tried Googling but I didn't get any proper information. If you can share this then I get back to you okay.
Speaker 0
217.07s
Ya sure sir I will share you the 360 program as well as the sample report for the blood test. Just have a look.
Speaker 1
221.45s
Aa okay.
Speaker 0
222.67s
And whenever you are okay, just give a call back to the same number, okay? Yes, yes, definitely, definitely. Okay, sir. Okay, thank you very much. Thank you, sir. Have a good day, sir. Bye.
Speaker 1
222.73s
Hello
Speaker 1
225.07s
Okay definitely definitely. Okay sir. Okay thank you very much. Thank you sir. Have a good day sir. Bye. You too you too bye bye.