A
Call Intelligence
Anurag Adhikary with Nivitha — Feb 11, 2026 10:56
Deal Closed
Hot
Call History
13 attemptsRep Performance
6.0/10
Pitch Effectiveness
0.0/10
Engagement
8.5/10
Conversion Probability
100.0%
Personalization
7.0/10
Technical Quality
0.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo 181
Deal Value
₹15,300
Purchase Date
Jul 02, 2026
Discount Offered
15.00%
Calls Before Closure
13
Upsell Attempted
Yes
Cross-sell Attempted
Yes
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
returning_customer
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
Shallow
Discovery Questions
0
Pitch Approach
Service-oriented
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
2:54 (174s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
64
Rep Words / Customer Words
214 / 438
Rep Longest Monologue
8s
Customer Longest Monologue
14s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
5
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
Medium
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
Low
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Process
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lack of context
No no no no no not on so appointment for what do you have the context?
|
process | Customer | Yes | listening and pivoting | Good |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Customer | 15300.00 | Positive | Customer confirms they already opted for and completed this test. |
| food intolerance test | Customer | -- | Interested | Customer mentions Bharat is coordinating this from Thyrocare. |
| dietitian consultation | Customer | -- | Other | Customer plans to do this after the food intolerance test. |
Key Moments
300:46
Customer corrects Rep on test status
Reveals the rep is calling with outdated information; customer takes control of the narrative.
01:27
Customer mentions father's surgery
Creates a hard deadline for service delivery (hard copy report).
01:51
Confirmation of Dr. Kalyani consultation
Confirms the next major milestone in the customer journey.
Trust Signals
3
Sharing personal family medical news
Willingness to share address on WhatsApp
Proactive about scheduling next steps
Enthusiasm Signals
1
Proactive planning for nutritionist consultation
Resistance Signals
2
Initial confusion about rep identity
Correction of rep's lack of context regarding his test status
Confusion Signals
1
Rep was unaware the blood test was already completed
Topics Discussed
Aiwo 181 Test
Thyroid Reports
Hard copy delivery
Father's hernia surgery
Dr. Kalyani (Diabetes Specialist)
Food Intolerance Test
Nutritionist Consultation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Slightly confused about why a new rep is calling. |
| Middle | 2 | neutral | Explains his status clearly and provides context on his father's surgery. |
| Closing | 3 | neutral | Agrees to WhatsApp coordination and thanks the rep. |
Call Transcript
Click to expand
Speaker 0
0.79s
Hello.
Speaker 1
1.47s
hello haa sir this is anurag
Speaker 0
3.67s
Yeah.
Speaker 1
4.19s
sangeetha from i o wellness center.
Speaker 0
6.63s
Ya tumi.
Speaker 1
7.47s
See we're trying to call for Roshan right sir.
Speaker 0
11.35s
Yeah, and then I spoke to Bharat. So Bharat, Bharat is taking care of it.
Speaker 1
13.69s
Bharat
Speaker 0
17.23s
to do I need to repeat whatever I told you to Bharat or can you coordinate with Bharat once?
Speaker 1
20.99s
no sir, aayil ko on aayittu barut sir.
Speaker 0
23.67s
Okay. So, in case you have any doubt, you can call me or I can tell you itself what all I discussed with you because I assume Bharat is also on leave today, right?
Speaker 1
32.37s
but I'm not sure sir I'll check with them.
Speaker 0
34.89s
okay okay.
Speaker 1
35.17s
Okay.
Speaker 1
35.85s
Okay sir. So I just wanted to make an appointment on Sunday right?
Speaker 0
40.05s
No no no no no not on so appointment for what do you have the context?
Speaker 1
44.55s
blood test right sir?
Speaker 0
46.39s
So my blood test is already done sorry I didn't get your good name.
Speaker 1
49.65s
Nivitha sir.
Speaker 0
50.77s
Nivika. So Nivika my I opted for the 181 test.
Speaker 1
55.95s
Okay.
Speaker 0
56.59s
The sample has already been collected on seventh.
Speaker 1
59.77s
Ok. The full
Speaker 0
59.81s
Okay. The full I have received my full thyroid care report day for yesterday.
Speaker 1
63.31s
Day for yesterday. Okay.
Speaker 0
64.73s
And I have received my IO report also yesterday evening, sorry, yesterday yesterday morning.
Speaker 1
68.85s
Sorry.
Speaker 1
70.33s
okey sir
Speaker 0
70.63s
Now, now I I wanted the hard copy of that IO report to be sent to my Bangalore address, which I've shared with both Bharat and Roshna and if you just drop me a hi on WhatsApp I can share with you also.
Speaker 1
78.23s
Okay.
Speaker 1
83.55s
okey.
Speaker 0
83.95s
because this
Speaker 0
87.35s
weekend I need to travel to my native because my father is scheduled for a hernia surgery.
Speaker 1
93.45s
okay sir.
Speaker 0
93.87s
So before so before that if I could get the IO report I could speak to my you know general physician who has been taking care of me since I was a kid.
Speaker 1
101.51s
Okay understood.
Speaker 0
102.17s
and tomorrow Bharat is going to schedule my appointment with doctor consultation. ya doctor consultation with
Speaker 1
107.43s
with
Speaker 0
111.37s
doctor kalyani i am assuming. the diabetes specialist. uh around twelve o'clock.
Speaker 1
117.77s
Okay.
Speaker 0
118.73s
So and Bharat has been coordinating with me for the food intolerance test as well from Thylocare.
Speaker 1
126.47s
Okay sir.
Speaker 0
126.55s
and after after that is done I will go ahead with the nutritionist consultation.
Speaker 1
131.49s
Yes okay sir understood sir.
Speaker 0
133.29s
Yeah.
Speaker 1
133.87s
Hi.
Speaker 0
133.87s
the print out is a priority Nivika. Yeah okay sir.
Speaker 1
137.21s
Ya okay sir.
Speaker 0
138.05s
If you want the details you can drop a hi to me on my WhatsApp and I'll share all my address and all because Bharat said they need to send for printing and then once he gets for printing he can send it via speed post and that will only take one day. Okay. The printing might take a...
Speaker 1
150.63s
Okay.
Speaker 0
152.51s
couple of days or something he said I don't remember exactly.
Speaker 1
156.75s
okay okay sir. so i will coordinate with bharat and let you know about his details okay.
Speaker 0
161.75s
Sure, sure. You WhatsApp me or you call me anytime you need any help.
Speaker 1
165.23s
aa ya sir you can call me at any time as well as i can text you in whatsapp also.
Speaker 0
168.97s
Yeah yeah that that works for me. Thank you. Bye sir. Have a good day sir.
Speaker 1
170.39s
Ya okay thanks sir. Bye sir. Have a good day sir.
Speaker 0
173.51s
Yeah,