A
Call Intelligence
None with Nivitha — Feb 02, 2026 16:12
Deal Lost
Cold
Call History
3 attemptsRep Performance
5.0/10
Pitch Effectiveness
3.0/10
Engagement
4.0/10
Conversion Probability
10.0%
Personalization
4.0/10
Technical Quality
2.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
other
Opening Quality
Average
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
36% into call
Pitch Approach
Direct Enquiry Follow-up
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
natural_end
Call Structure
Duration
1:27 (88s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
38
Rep Words / Customer Words
102 / 78
Rep Longest Monologue
12s
Customer Longest Monologue
8s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
No
Total Objections
2
Handled Successfully
1
Handling Rate
50%
Dominant Category
Logistics
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Out of town / Traveling
Illaiyamma naan ippo oorukku kilambitten... thiruppi varadhukku rendu maasam aagum
|
logistics | Customer | Yes | alternative solution | Good |
|
Cost/Expense
evvalavu selavu inga panna mudiyaadhu
|
price | Customer | No | ignored | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | -- | Neutral | Following up on a previous enquiry for IU one eight and blood test. |
Key Moments
200:41
Travel Disclosure
Customer reveals he is out of town for 2 months, effectively killing the immediate sales opportunity.
01:13
Alternative Booking Offer
Agent attempts to save the lead by offering to book the test in the customer's current village location.
Discovery Questions
2
Q1
Eppo blood test edukka poreenga sir?
Q2
Ippo neenga blood test edukka poreengala illa vera ennathu edukka poreengala sir?
Resistance Signals
3
Travel/Location constraint
Time constraint (2 months)
Cost concern
Confusion Signals
1
Initial audio issues
Topics Discussed
Blood Test Enquiry
Travel Plans
Location-based Booking
Cost of tests
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirms identity and language. |
| Discovery | 2 | neutral | Explains he is out of town and cannot do the test now. |
| Closing | 3 | neutral | Politely ends the call after declining the local booking offer. |
Call Transcript
Click to expand
Speaker 0
1.29s
Hello
Speaker 1
2.89s
Hello.
Speaker 0
4.75s
Hello, good afternoon, this is Nitha from IO Wellness Center.
Speaker 1
10.05s
Aa.
Speaker 0
11.15s
Hello Sir, am I audible?
Speaker 0
15.19s
Hello.
Speaker 1
16.61s
Hello.
Speaker 0
17.41s
Sir, main aadavu sir.
Speaker 1
19.45s
Aa poliye
Speaker 0
20.33s
Adhu nimitha from IO Wellness Center.
Speaker 1
23.35s
Aa.
Speaker 0
24.07s
Idhu idhu enkku idhu i o onpathu onpathu blood test.
Speaker 1
27.67s
Aa sollunga.
Speaker 0
29.19s
Sir Tamil okay-va?
Speaker 1
31.27s
Tamil sari okay.
Speaker 0
32.91s
Aa sir, IU one eight and blood test-ku enquiry pannirundheengalla sir?
Speaker 1
33.17s
Sai
Speaker 0
36.57s
Combined blood test-ku so eppo blood test edukka poreenga sir?
Speaker 1
37.05s
Aamaa.
Speaker 1
41.09s
Illaiyamma naan ippo oorukku kilambitten.
Speaker 0
43.49s
Okay sir.
Speaker 1
44.93s
Oorukku ninnutten, oorukku thiruppi varadhukku rendu maasam aagum screen.
Speaker 0
48.73s
Sari okay.
Speaker 1
49.17s
Aa o
Speaker 0
50.51s
Engilum
Speaker 1
51.05s
Ulla ulla naan ulla naan sonnaen cement litter idhu maadhiri irukku collects pannanum idhu pannanum.
Speaker 0
51.81s
Urla.
Speaker 0
57.73s
Okay sir.
Speaker 1
57.91s
Appo sari edho evvalavu selavu inga panna mudiyaadhu, neenga oorukitta vaa oorukitta kilambitta.
Speaker 0
65.15s
Okay sir ippo neenga blood test edukka poreengala illa vera ennathu edukka poreengala sir
Speaker 1
70.31s
Inga anga oorla poi paakkanum.
Speaker 0
73.09s
Illa sir, letters naan book pannattuma oorla? Ungaloda arealaye naan book panren, illa neenga ange eduthukka porengala sir?
Speaker 1
79.33s
Anga oorla book panniyathu.
Speaker 0
81.39s
Sari okay sir.
Speaker 1
83.01s
Okay sir okay madam.
Speaker 0
83.59s
Okay.
Speaker 1
84.93s
Aa.
Speaker 1
87.25s
Okay.