A
Call Intelligence
None with Nivitha — Feb 02, 2026 11:51
Deal Lost
Warm
Call History
3 attemptsRep Performance
5.0/10
Pitch Effectiveness
1.0/10
Engagement
3.0/10
Conversion Probability
30.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with None.
No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Telugu
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
43% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
escalation
Call Structure
Duration
0:27 (28s)
Primary Language
Tamil
Secondary Language
Telugu
Code Switching
High
Total Speaker Turns
14
Rep Words / Customer Words
28 / 16
Rep Longest Monologue
3s
Customer Longest Monologue
4s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Communication
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Language Barrier
Ee Telugu color
|
communication | Customer | Yes | alternative solution (callback) | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | -- | Neutral | Verification of enquiry. |
Key Moments
200:12
Product Mention
Agent identifies the lead's interest in IO 360.
00:22
Language Preference Stated
Customer explicitly asks for Telugu, ending the current sales attempt.
Resistance Signals
1
Language barrier
Confusion Signals
1
Customer mentions English/Telugu at 00:17 and 00:22
Topics Discussed
IO 360 Enquiry
Language Preference
Callback Scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer answers and acknowledges the call. |
| Discovery | 2 | neutral | Customer struggles with the language (Tamil/English). |
| Closing | 3 | neutral | Customer agrees to a callback in Telugu. |
Call Transcript
Click to expand
Speaker 0
0.55s
Hello.
Speaker 1
1.15s
Hello
Speaker 1
3.71s
Hello.
Speaker 0
4.83s
Hello hi Kimmi.
Speaker 1
5.85s
Aa sir kekkudhaa?
Speaker 1
8.45s
Ame audible?
Speaker 0
8.51s
Ammi oru
Speaker 0
11.29s
Aa ketni ma'am?
Speaker 1
12.31s
Aa sir, IO three sixty-kku enquiry panniruntheengalla sir?
Speaker 0
17.53s
Aa English
Speaker 1
17.63s
Ini
Speaker 1
20.33s
English.
Speaker 0
22.29s
Ee Telugu color
Speaker 1
23.59s
Okay sir, aa Telugu exit will call you back sir, okay.
Speaker 0
26.95s
Aa okay.